- Why were you interested in this job role?
- What do you think the roles and responsibilities of this job are?
- Do you have any experience working in a hotel?
- What is a concierge?
- Why do you want to work at this hotel?
HOTEL MANAGEMENT Interview Questions & Answers! (Become a Hotel Manager!)
How do you manage stressful situations at work?
Front desk staff at hotels can have busy jobs, which can create stress at work. When interviewers ask this question, you can respond by describing how youve dealt with a stressful professional situation in the past.
Example: “In my current position as a receptionist at a law firm, I handle the phones and scheduling and also make sure lawyers have the necessary files and paperwork they need for meetings. I manage the stress of this environment with organization and time management. Pulling the files I need the afternoon before a meeting and looking over the schedule at the beginning of the day help me prioritize my tasks and ensure the office runs smoothly.”
How do you feel about working in the night? (Would you mind doing 12 hour/ 16 hour shifts?)
One of the drawbacks of most hotel jobs is shift working. Most good hotels operate 24-hour reception desk, and someone always has to be on duty.
What is more, you will have to work on some weekends, and 12 hours, 16 hours, or even 24 hours shifts are not uncommon in a hotel industry.
The key is to show willingness to do this. Say that you can stay focused in the night, that you do not mind long shifts, and understand it is impossible to avoid weekend shifts altogether, in any hotel. You can backup your claim with your experience, referring to long shifts or weekends work which you had to do in your last job.
7. Where do you see yourself in one, two or five years’ time?
Here’s one of the most common hotel interview questions that can make or break your interview. This is one of the most hotel interview questions for freshers.
Ideally, you should envision yourself having gone through the ranks after five years or so working there.
This question that is asked during most of the hotel interviews wants to test your intentions on your stability.
If you have been a job hopper, then this question becomes even more important.
Again, it is important, to be honest with yourself and your recruiter. Don’t just mention that this is a dream job and you will stay here for the next 10 years.
Also, never answer that ‘I want to be in your chair in 5 years’. This is an answer that has been repeated millions of times and can bore your recruiter to death. So, please be authentic.
The Hotel industry sees one of the biggest churning of the workforce with people switching jobs too frequently.
So, if you can prove your stability while answering this question, you are sure to move through to the next round. Probably, this is a make or break question in the interviews of hotel industry jobs.
Here’s an article that answers in detail this extremely important question- Where do you see yourself in 5 years.
