How to Ace Your 8×8 Interview: Top Questions and Answers

Are you preparing for an interview at 8×8? Landing a job at this leading cloud communications provider can set you on the path for an exciting and innovative career. With positions in engineering sales, marketing customer support and more, 8×8 is growing fast.

This guide will explore the 8×8 interview process and provide sample questions with suggested answers to help you have a stellar interview. Let’s get started!

About 8×8

8×8 is a California-based company that has been around since 1987 and offers cloud-based voice, video, contact center, and APIs to more than a million business users around the world. 8×8 has over 1700 employees across 25 global offices.

8×8 is routinely recognized as a leader in the UCaaS (Unified Communications as a Service) space. The company culture promotes collaboration and work-life balance. Perks include equity in the publicly traded company 401K matching unlimited PTO for exempt employees, and remote work options.

What to Expect in the 8×8 Interview Process

In most interviews for jobs at 8×8, these are the steps you can expect:

• Application submission – Apply online on the 8×8 careers page. Tailor your resume and cover letter for each role.

• Recruiter screen: A recruiter will call you to talk about your background and see if you’re a good fit.

• Hiring manager interview – Next is a video interview with the hiring manager to go deeper into your experience and qualifications.

• Technical interview – For engineering roles, expect a remote technical interview to assess programming skills.

• Final interview – Some positions require a final interview with a senior leader for final sign-off.

• Offer – If all goes well, 8×8 will extend a formal offer letter with salary, benefits and other compensation details.

• Background check – 8×8 conducts background checks before finalizing new hire paperwork.

Now let’s look at specific questions that commonly come up in 8×8 interviews.

8×8 Interview Questions and Answers

General Interview Questions

Why do you want to work at 8×8?

I’m very excited by 8×8’s leadership in UCaaS and the continuous innovations happening here. The company’s values around delivering quality experiences align with my own priorities of providing great customer service. I look forward to contributing my skills in sales and passion for technology to help drive 8×8’s continued growth.

What interests you about this role?

I appreciate that this role allows me to leverage my background in building strong customer relationships and crafting solutions that directly solve client needs. I’m also eager to expand my industry knowledge and technical acumen around your communications platform. Most of all, I’m excited to join 8×8’s talented sales team.

Why should we hire you?

With over 5 years of quota-crushing sales experience, I will hit the ground running and make an immediate impact. My track record of building long-term partnerships speaks for itself. Beyond just results, I’m deeply passionate about understanding customer pain points and challenges. My goal is to enable their success through 8×8’s solutions.

Behavioral Interview Questions

Tell me about a time you successfully overcame an objection during a sale.

In one situation, a prospect felt our solution was too expensive compared to a competitor’s pricing. Rather than get defensive, I used active listening and probing questions to fully understand all their needs. I then walked through how our superior call quality, scalability and unified platform would enable their growth over the next 5 years. In the end, they realized the value of paying more upfront for a solution they wouldn’t outgrow.

Describe a difficult customer situation and how you handled it.

When a long-time client was frustrated with a bug in our platform, I first apologized for the inconvenience. I assured them we would diagnose the issue and shared a temporary workaround. I engaged our engineering team who identified the bug’s root cause within 24 hours. Throughout the process, I gave the customer frequent updates on our progress. In the end they appreciated the quick resolution and responsiveness, and we built even more goodwill.

Technical Interview Questions

How would you troubleshoot an issue where a user cannot make any outgoing calls?

I would first confirm that the user has a dial tone, verifying the phone hardware and connection are working. If it’s an internet phone device, I would ping the gateway to check for packet loss. I would check the user’s extension to ensure the settings like emergency calling are properly configured. Finally I would check the call server logs for any errors and potentially restart services if needed.

How would you optimize our cloud infrastructure to handle a large increase in call volume?

I would leverage auto-scaling groups to dynamically add capacity when load increases. I would distribute traffic across multiple regions and availability zones for redundancy. I would optimize routing to ensure efficient resource usage. Caching frequently accessed data can help as well. Beyond infrastructure improvements, I would analyze usage patterns and trends to determine if a new architecture is needed long-term.

Questions to Ask the Interviewer

• What are the top priorities and goals for the team I’d be joining over the next 6 months?

• How do you support professional development and training for employees to take on new skills and responsibilities?

• What do you enjoy most about working for 8×8?

Now let’s look at some key tips to ace your 8×8 interview.

Tips to Ace Your 8×8 Interview

• Research 8×8 solutions and competitors. Understand their product capabilities, differentiators and use cases.

• Highlight relevant experience. Connect your background to the role. Show why you are a strong culture fit.

• Practice interview responses. Refine your stories and examples for behavioral questions ahead of time.

• Prepare smart questions to show your engagement and interest in the company.

• Demonstrate passion for the company’s mission. Share why you are excited by 8×8’s innovations.

• Ask for clarification if needed. It’s perfectly fine to restate a technical question to ensure you fully understand it before diving in.

• Be professional yet personable. Show you will collaborate well and fit right in.

With preparation using this advice, you will ace the 8×8 interview process! Best of luck as you embark on an exciting and rewarding career at one of the leading UCaaS providers.

What to Wear for Your 8×8 Interview

Since 8×8 has a casual workplace environment but still expects professionalism, you’ll want to wear smart business casual attire.

For Men:

• A button down collared shirt, ideally with a subtle pattern or checks

• Dark dress pants or chinos

• Optional blazer or sport coat in gray, navy or olive

• Dark leather dress shoes, loafers or Chelsea boots

• Minimal accessories and fragrances

For Women:

• A blouse with a blazer or cardigan on top

• Blazer in black, navy, gray, olive; cardigan in a jewel tone

• Dark straight leg pants or a knee length skirt

• Flats or low heels in leather or suede

• Simple jewelry like small earrings and necklace

The key is looking polished and put together while still comfortable. Well-fitting, wrinkle-free fabrics make the best impression. This smart casual approach says you take the interview seriously but can still fit into the laidback 8×8 culture.

Questions to Ask at the End of Your 8×8 Interview

The interview is also your chance to assess if 8×8 seems like a rewarding place to grow your career. Prepare 2-3 thoughtful questions such as:

• What does a typical day or week look like in this role? I’d love to understand the key responsibilities and workflows.

• How is success measured for this position? What metrics or KPIs are used?

• What are some of the biggest challenges the person in this role will take on?

• What opportunities are there for training, development and mentorship for the new hire?

• What qualities really make someone excel on your team?

• Is there anything important we haven’t covered about the role or expectations that I should know?

Smart, insightful questions show the hiring manager your engagement. You can also determine if the role seems like an exciting next move for your skills and passions.

With these tips in your interview toolkit, you’ll be ready to have a stellar interview experience at 8×8. Best of luck as you take the next step towards an innovative career in cloud communications!