When an individual or company is hiring for a housekeeper position, interview questions tend to focus on determining a candidate’s work ethic, ability to follow instructions and necessary skill levels. One way to determine if a candidate is qualified for a housekeeping position is to ask them interview questions tailored to this role.In this article, we share 35 common housekeeper interview questions and provide a few sample answers.Read more: Learn About Being a Housekeeper
Housekeeping Manager Interview Question & Answer । Deputy Housekeeper Interview question & Answer ।
In-depth questions
These in-depth questions help an employer gain specific insight into your organizational strategies, work ethic and other skills related to housekeeping:
Read more: Guide to Housekeeping Skills (With Tips and Examples)
How do you stay positive and motivated during especially challenging tasks?
As a housekeeper, you may find that certain tasks are especially challenging. For example, if you are a housekeeper at a hotel, you might be busier during peak travel seasons. Employers ask this question to see if you can maintain a positive attitude despite the challenges that may come with the job. They want housekeepers who can stay productive and take pride in their work.
Effectively answer this question by thinking of a certain time in your career when you had an especially challenging housekeeping task. Explain what strategies you used to keep a good attitude and what an employer can do to help their housekeepers stay motivated.
Example: “One time when I worked as a housekeeper at a hotel, the final task of my shift was to clean a suite that a large group stayed at. It had been a long day, and I was looking forward to seeing my family at home. When I entered the room, I was surprised to see how messy it was. I knew that it would take me at least two hours to clean. Instead of getting upset, I reminded myself of the overtime and praise I would receive for working past the end of my shift. I approached this mess one task at a time, and before I knew it, I could go home.
I was able to stay positive because I knew the extra income would help me be able to do more special things with my family. My manager also was helpful with her praise and the next day she rewarded me by giving me easier tasks.”
Sample interview questions and answers
Using some questions from above, here is advice on how to effectively answer common housekeeper interview questions. Use these sample answers as inspiration when preparing for your interview:
Housekeeping Manager Job Description
The role of a Housekeeping Manager involves the ability to hire staff who can perform their duties to the right standard; keeping a check on stock levels and ordering equipment, clothing and resources as and when required; being able to create, plan and manage housekeeping staff working rosters and ensure staff turn up for their duties; being able to train staff in accordance with operational procedures laid down by your employer; working with hotel and establishment guests to meet their needs in respect of cleaning rooms and also liaising and working alongside hotel reception staff to work out timings for cleaning of rooms.
In particular, you will require the following key skills and attributes to perform the Housekeeping Manager role to the correct standard:
Why Do You Want To Work As A Housekeeper?
Since my childhood, I always liked a tidy room, mine or my parents. During college, I took a part-time job in an office where I had to clean the office after office hours. I would always make sure that I am spending my time cleaning and organizing the rooms and bathrooms. Before leaving, I would make sure that all supplies are restocked and all bins are emptied so that when the next day, employees come. They do not have to worry about the environment and they can start their work easily. A spotless room makes me happy!
Example: “I start by making sure I have all of my supplies with me. Then, I clean each room one at a time. I make sure to dust every surface, vacuum every floor and wash every window. After I’m done with each room, I move on to the kitchen and bathroom. I wipe down all surfaces, including the stove, refrigerator and countertops. Finally, I tidy up any loose items around the house.”
The interviewer may ask this question to understand your perspective on the guest experience and how you can improve it. The answer to this question is highly dependent on the type of hotel or resort, so make sure to read through the job description to see what kind of establishment you are interviewing for.
I told them that I understood how frustrating it is when something like this happens. Then, I asked if there was anything else I could do to help. They said no, so I left them alone. Later, I went into the supply closet and found an extra pillow in the same color scheme. I switched it out for the stained one and then put the new one on the bed. When the guest returned later that night, they didn’t mention the pillow.”
If you’re looking for a job as a housekeeping manager, you’ll likely need to go through a job interview. One of the best ways to prepare for this interview is to learn how to answer housekeeping manager interview questions. In this guide, we’ll provide you with a list of common questions and answers that will help you prepare for your interview.
Example: “If I noticed a staff member not following company policy, I would first speak with them about it in private. If they were aware of the issue but unable to fix it, I would help them find solutions. For example, if they weren’t properly sanitizing surfaces, I would show them how to do so correctly. If they didn’t know the proper procedure, I would train them on it.”
FAQ
What makes a great Housekeeping Manager?
- Why Do You Want To Work As A Housekeeper? …
- How Do You Stay Motivated In This Role? …
- Why Are You Interested In This Role? …
- What Are The Challenges That You Faced In Your Last Role? …
- What You Would Do If A Client Were Dissatisfied With Your Work.
What should I ask the Housekeeping Manager?
What is Housekeeping Manager duties and responsibilities?
