- How do you ensure that confidential information is kept safe? …
- How do you manage your daily tasks? …
- You are notified that an insurance claim was denied. …
- Describe a time when you satisfied an angry patient. …
- How would you handle a complaint about a coworker or a doctor?
Liaison Interview Questions
What do you think is the most important duty as a clinical liaison?
Clinical liaisons have many responsibilities, from assisting patients to getting involved in marketing. To form a response to this question, choose one duty that youre passionate about, then explain why you think its important. You can also reread the job description to see if the employer emphasized a certain aspect of the role and mention that part.
Example: “Helping patients is the most important part of this job, and Ill do everything I can to help patients receive the best care possible. I use my background in nursing to assess each patients record carefully and determine how we can help them. Im very clear throughout the entire process, from the intake to discharge, which often helps patients feel more comfortable. I also like to follow up with patients to learn more about their experience and what I can do to improve future experiences.”
Clinical liaison interview questions and sample answers
Here are five interview questions with response strategies and example answers:
How do you keep all relevant parties informed?
Maintaining communication among patients, families and care providers is a key responsibility for most clinical liaisons. Giving an answer that shows your communication skills and strategies for keeping everyone up to date can help hiring managers see you can perform this part of the job. Try giving one or two specific techniques you use for communicating with others.
Example: “Keeping patient files organized and updated serves as a good way to maintain communication. I keep a list of contacts and their information at the top of patient files, so I remember to call or email everyone anytime I make a change or update the record. Usually, I ask for the best communication method for each person so I can reach them quickly. Im also very careful to keep sensitive information about the patient restricted to only those who need it.”
If you’re looking for a job in healthcare that involves a lot of communication with patients and their families, you’ll need to be prepared to answer some tough questions in your interview. We’ve put together a list of the most common patient liaison interview questions and answers to help you get started.
Example: “If a patient was unhappy with their care, I would first listen to what they had to say. Then, I would try to understand why they were upset. If it was something that could be fixed, I would do my best to help them feel better about their treatment. If there wasn’t anything I could do to change the situation, I would refer them to someone who could help.”
As a patient liaison, you may be the first point of contact for patients who have questions about their treatment. Employers ask this question to make sure that you are willing to do your own research and find answers when needed. In your answer, explain that you would use any resources available to you to find an answer as quickly as possible.
Example: “I am very comfortable talking with patients about their health and treatment options because I believe it’s an important part of my job as a patient liaison. In my last role, I worked with a patient who wanted to know more about the side effects they could experience from taking their medication. I explained that some side effects were common while others were rare. We also talked about ways to reduce those side effects by adjusting their dosage.”
As a patient liaison, you may encounter situations where patients are unhappy with their care. Employers ask this question to make sure you have the skills and experience needed to handle these types of situations effectively. In your answer, explain how you would use your interpersonal skills to resolve the situation.
Tell me about your ability to work under pressure?
Answer tips
You may say that you thrive under certain types of pressure. Give an example that relates to the type of position applied for. Mention routine pressure you face, such as dealing with deadlines on a regular basis. Try not to use an example where you created the pressure yourself, by waiting too long to start something, or by handling a task irresponsibly at the beginning. For example, working under pressure to meet a customer’s deadline could be a good example, but not if you had waited too long to start the project. Answer samples
“Pressure is actually a catalyst to my work. When there is an imperative deadline, I refocus my energy into my work which in fact, has helped me to produce some of my best works. (Give examples) I guess you can say I thrive under pressure.”
Can you tell us something more about your previous working experience?
Try to talk mostly about relevant things. Anything you did with people or papers–be it a job of a customer service assistant, sales representative, receptionist, data entry clerk, office assistant–is highly relevant for the job. You should avoid negative remarks about your former colleagues or bosses, because nobody wants to hire an employee who complains about everything.
Lack of experience isn’t a showstopper in this case. Ensure the interviewers that you read the job description carefully and know the expectations. Say that you are confident you’ll handle the job, after initial training. It is important to show confidence in your skills.
FAQ
What makes a good patient liaison?
Knowledge of medical terminology. An understanding of medical insurance policies. Excellent interpersonal skills. Excellent communication skills.
What are the duties of a patient liaison?
How do you prepare for a patient interview?
- Establish rapport. …
- Respect patient privacy. …
- Recognize face value. …
- Move to the patient’s field of vision. …
- Consider how you look. …
- Ask open-ended questions. …
- One thing at a time. …
- Leave the medical terminology alone.
What are some examples of professional skills and personal characteristics that a patient liaison should have?
- Communication.
- Collaboration.
- Leadership.
- Conflict resolution.
- Public speaking.
- Attention to detail.
- Medical billing.
- Healthcare insurance.
