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WestJet HireVue interview questions
- Tell me about yourself (a classic Hirevue question)
- What was the toughest challenge you’ve faced.
- Tell me about a time you faced a problem with a team member.
- Tell me something that is not on your resume.
- Access more of these questions at Voomer!
When it comes to interviews, preparation is key. And if you’re hoping to land a job with WestJet, you’ll want to be prepared to answer some specific interview questions.
While you can’t predict exactly what you’ll be asked, you can get a sense of the types of questions that will be asked by reviewing WestJet’s job descriptions. With that in mind, we’ve compiled a list of sample questions and answers that you can use to prepare for your interview.
So, whether you’re interviewing for a position as a flight attendant or a customer service representative, you’ll be ready to answer any question that comes your way.
The interview process at WestJet can vary depending on the position you are applying for. For customer service positions, the interview process may include a video interview, an in-person interview, and a typing test. For other positions, such as flight attendant or data analyst, the interview process may only include a video interview. Overall, the interview process is relatively straightforward and easy to complete.
Westjet HireVue Video Interview Questions and Answers Practice
Interviews for Top Jobs at WestJet
Flight Attendant Interview
I interviewed at WestJet
Interview
Submitted my cover letter and resume and then about a month later did interview. First round of interviews was a video prompt system of 6 questions. Hoping to find out if I made it to the next round soon
- Do you have a valid passport?
Customer Service Agent Interview
I interviewed at WestJet
Interview
It was excellent. Simple questions and less stressful than other interview ive had. The manager that i had was excellent and straightforward. The questions were not tricky and easy to apprehend
- What was your past customer service Skills?Describe a situation where you had to de-escalate an angry guest.
Job Interview Experience
How to get ready for an interview at WestJet.
Possible Interview Questions and Answers
Q: Describe a time when something didn’t turn out the way you wanted. How did you change it?
A: I examined the issues I had and continued to improve in the areas I had already felt comfortable with. I then changed my approaches toward the problem areas and tried my best to address them.
Q: Complete the sentence: I don’t like when customers…
A: I don’t like when customers can’t get what they’re looking for. I really strive to ensure everything in my power is being done to address any potential issues.
Q: How would you handle a disruptive passenger on a crowded flight?
A: I would call upon the help of other crew to assist me in pacifying the passenger. If there was anything I could do immediately to help the passenger and resolve issues, perceived or otherwise, I would go ahead and do everything within my power.
Interview Questions & Answers
Hiring Process
Initial Phone Screen
After reviewing applications submitted online, WestJet hiring representatives begin the interview process with preliminary phone screenings. The phone interview typically entails an introductory conversation covering basic information, like employment history and applicable language skills, to ensure job seekers meet all requirements of the available position.
Selected applicants advance to in-person job interviews often conducted by a panel of WestJet hiring managers and human resource workers.
What Happens Next?
The initial onsite interview usually concludes within a half hour and gives WestJet hiring personnel a brief yet revealing glimpse into the personalities, social skills, and work ethics of applicants. WestJet tends to hire workers already familiar with overall image of the airline and company culture; candidates should plan accordingly and research the low-cost carrier prior to the interview process.
Bring Your Own Questions
Pre-interview research should also generate relevant questions to ask at the end of each interview session as a means of gathering information pertinent to working for WestJet and of exhibiting genuine interest in the position.
Second Interview Expectations
WestJet uses multiple rounds of interviews to hire for most available jobs, regardless of career level.
Group Setting
Second interviews typically feature a group format, with 10 to 30 applicants usually participating in a single session. Generally lasting an hour or longer, the group interview primarily involves assorted roleplaying scenarios and other interactive activities.
On the Spot
Candidates frequently have to speak in front of the group, often about a randomly selected topic and for a predetermined length of time.
Job Simulation
For WestJet hiring managers, the second interview evaluates how applicants behave during simulated work situations, interact with others, and perform under pressure.
Entry-level WestJet jobs typically require no further interviews, while the remainder of the interview process for more advanced positions generally varies by job title desired.
Please note these are practice questions and we are not affiliated with the company mentioned in this post.
So, whether you’re interviewing for a position as a flight attendant or a customer service representative, you’ll be ready to answer any question that comes your way.
Example: “I have a passion for aviation safety because I believe it’s one of the most important aspects of being a pilot. In my last job as a flight instructor, I helped train new pilots on aviation safety protocols. This training included everything from emergency procedures to proper communication with air traffic control. I think my experience teaching others about aviation safety makes me a great candidate for this position.”
Example: “I once had an upset customer who called me because they were unhappy with their flight. I listened to them explain what happened, and then I apologized for their experience. I asked them questions to understand exactly what went wrong so that I could help them find a solution. In the end, we found another flight that suited their needs.”
Example: “I would first ask both passengers what their issue is. If they are arguing over space in the overhead bin, I would try to find out if there is another solution for them. For example, if one passenger has a carry-on bag that won’t fit under the seat, I may offer to store it in the back of the plane until we land. This way, both passengers can have enough space for their bags.”
Example: “I am passionate about helping others and making sure they are having a good time on their trip. I also enjoy being in front of large groups of people and speaking with them one-on-one. These two qualities make me a great candidate for this position because I know how to interact with customers and help them feel comfortable while flying.”
FAQ
What questions do they ask on HireVue?
- What makes this position a good fit for you at this point in your career?
- Tell us how your experience and training have prepared you for this position.
- What circumstances led you to apply for this position?
- Give us your understanding of our organization.
How do I pass a HireVue interview?
- Maintain eye contact in front of the camera as if you’re speaking face-to-face with a person.
- Make sure to enunciate your words and try not to stutter or have long pauses. …
- Don’t forget to keep it natural. …
- For banking interviews, you have to dress appropriately.
What should I say in a HireVue interview?
- Tell me a little about yourself.
- What are your long-term career plans?
- What made you leave your previous job?
- Tell me about your strengths and weaknesses.
- Why do you want to work here?
Why do you want to work with WestJet?
