- How To Answer “Tell Me About Yourself” So, how do we answer the question “Tell me about yourself”? …
- Do You Have Previous BPO Experience? …
- Why do you want to work as a Call Center Agent? …
- What Are Your Strengths And Weaknesses? …
- Where Do You See Yourself In 5 years?
Here are Call Center interview questions and answers for fresher as well as experienced candidates to get their dream job.
CUSTOMER SERVICE REPRESENTATIVE INTERVIEW QUESTIONS & ANSWERS! (PASS Customer Service Interviews!)
Interviews for Top Jobs at Teleperformance
Customer Service Representative Interview
I applied online. The process took 2 days. I interviewed at Teleperformance (Pasig City) in Oct 2022
Interview
They have assessment then initial up to final interview through phone which is very convenient. They will ask you if what set up do you prefer, whether it’s a work from home or on-site set up. Also, they will assist you very well right after you’re done with the assessment. They will call you immediately for initial interview if you passed the assessment and will schedule you for final interview if your initial interview were done very well.
- “Why do you want to work in Teleperformance?”
Customer Service Representative Interview
I interviewed at Teleperformance
Interview
The interview process was good and easily understand. You can passed the interview if you are determined and dedicated of what you are applying for. The Interview has two process the initial and final interview.
- Why would I pass you?
CSR Interview
I applied in-person. I interviewed at Teleperformance
Interview
Interview was moved continuously through out the day, was given a set time for morning and ended up doing it in the late afternoon close to the evening instead. `
- Generic questions relating to previous work, goals in career etc.
Tell me about yourself.
This is one of the most common questions you will be asked in interviews, I have been asked by this a lot. There are so many things to say about yourself but focus on important ones that could get you the job. Start at a point in your life to your current situation. Say things about your accomplishment, what have you learned, and what steps you’ve taken to do it. Conclude your answer by telling the interviewer why you are applying for being a call center agent.
“Make sure you’ve done your research on the company and look out for things that you can see make them stand out from their competitors as well as what skillsets you feel you can bring,” comments Ruban Selvanayagam of the UK’s fastest and number 1 homebuying group Property Solvers.
For fresh graduates, you could say, “I am (your name). I recently graduated from ABC College with a Communication degree. Back in college, I was part of a speech group and was always elected as class representative. I love talking and solving problems; that’s why I wanted to be in a customer service representative job. Seeing that an opportunity from your company has opened, I took the chance and hope my dream will be fulfilled. I have no experience, but I thrive on learning and being of value to your company.”
For the HR personnel of customer service center or call center, the most important thing to know is if you can communicate well in English and second if you have what it takes to handle the duties of a call center agent, meaning you are good or at least have the potential to be good in customer service.
Customer service representatives will be working with people who may not be friendly. They will ask for things that you think are impossible to give. They will talk down at you. They will try to ruin your day every day. You need to make the HR know that you have the patience to deal with difficult people.
The initial interview is the first time that HR personnel of the call center or customer service center will get to see if you can be shortlisted for the job.
Job interview questions are meant to give the HR personnel idea if you have the communications skills and customer service skills that are the 2 main things needed for the job. Before going to the interview, it is best to be prepared mentally so that when the interview comes, you will not falter even if you’re nervous.
Don’t ever answer that it’s because of the high salary although it is the main reason. The HR wants to see if you can be committed to the job and are really interested with the job. Everyday, there are thousands of people who are applying for a call center job. When they see that you are not really interested, they will not put you on the short list.
What do you know about the Call Center Industry?
The call center is a service desk, where the customer associate handles a large volume of calls to render services to the client.
FAQ
How do you answer a CSR interview?
What are the 10 most common interview questions and answers call center?
- Tell me about yourself. …
- Why do you want to work here? …
- What are your strengths? …
- What are your weaknesses? …
- What have been your achievements? …
- What did you like or dislike about your last job? …
- What are your future goals? …
- What do you think we should do differently?
Why should we hire you as a CSR?
- Tell me about yourself.
- What do you like to do for fun?
- How would your previous team/manager describe you?
- Where do you see yourself in 5 years?
- What enticed you to apply?
- Why are you leaving your current role?
- What are the key factors that make a call center successful?
