Landing a job at Westgate Resorts is a dream for many hospitality enthusiasts. But acing the interview can feel like navigating a labyrinth. Fear not, fellow hospitality hopefuls! This guide unveils the secrets to conquering the Westgate Resorts interview, equipping you with the knowledge and confidence to impress the interviewers and secure your dream role.
1. What Makes You a Good Fit for Westgate Resorts?
This seemingly simple question is your chance to shine. It’s not enough to just list your skills; you also need to show how your personality, experiences, and values fit in perfectly with Westgate Resorts’ mission and culture.
Winning Response
“I’m a passionate hospitality professional with a genuine love for creating memorable experiences for guests. I’m drawn to Westgate Resorts’ commitment to providing world-class service and exceeding guest expectations. My experience in the hospitality industry has honed my skills in customer service, problem-solving, and teamwork. I’m a highly motivated individual with a positive attitude and a strong work ethic. I’m confident that my dedication and enthusiasm will make me a valuable asset to the Westgate Resorts team.”
2 Describe a Time You Went Above and Beyond to Satisfy a Guest’s Needs
Exceeding guest expectations is a core value at Westgate Resorts. This question assesses your ability to go the extra mile to ensure guest satisfaction.
Winning Response:
“During my time as a concierge at a luxury hotel, a guest arrived late at night and was visibly upset because their flight had been delayed, causing them to miss their dinner reservation I empathized with their situation and immediately took action I contacted the restaurant and arranged for a special late-night meal to be prepared for the guest. I also personally escorted them to their room and ensured that they had everything they needed for a comfortable stay. The guest was incredibly grateful for my efforts and expressed their appreciation to the hotel management.”
3. How Do You Handle Conflict with Guests or Colleagues?
Conflict resolution is a crucial skill in the hospitality industry. This question tests how well you can handle tough situations while staying calm, professional, and understanding.
Winning Response
“I believe that effective conflict resolution starts with active listening and understanding the perspectives of all involved parties. I strive to approach conflict with empathy and a willingness to find a mutually agreeable solution. I’m skilled at de-escalating tense situations and facilitating open communication. In my previous role, I successfully resolved a conflict between two guests who were disputing the use of a shared amenity. I listened to both sides of the story, identified the root cause of the issue, and proposed a compromise that satisfied both parties.”
4. What Do You Know About Westgate Resorts’ Commitment to Sustainability?
Sustainability is a growing priority for many hospitality companies including Westgate Resorts. This question assesses your awareness of the company’s sustainability initiatives and your commitment to environmental responsibility.
Winning Response:
“I’m impressed by Westgate Resorts’ dedication to sustainability, which is clear from all of their eco-friendly projects.” I know that they are trying to use less water and energy, start recycling programs, and find environmentally friendly products. Sustainability is important for any business to succeed in the long run, and I’m committed to supporting Westgate Resorts’ work in this area. In my last job, I set up a successful program to cut down on waste that made the hotel’s environmental impact much smaller. “.
5. Why Do You Want to Work at Westgate Resorts?
This is your opportunity to express your genuine interest in Westgate Resorts and its mission. Show the interviewers that you’ve done your research and understand what makes Westgate Resorts unique and why you’re a perfect fit for their team.
Winning Response:
“I’m deeply impressed by Westgate Resorts’ dedication to providing exceptional guest experiences and its commitment to creating a positive and inclusive work environment. I’m passionate about the hospitality industry and believe that Westgate Resorts’ values and approach align perfectly with my own. I’m excited by the opportunity to work with a team of dedicated and passionate individuals who share my commitment to exceeding guest expectations. I believe that my skills and experience would make me a valuable asset to the Westgate Resorts team, and I’m eager to contribute to the company’s continued success.”
Bonus: Additional Tips for Acing Your Interview
- Research Westgate Resorts thoroughly. Visit their website, read their blog posts, and familiarize yourself with their values and mission.
- Practice your answers to common interview questions. This will help you feel more confident and articulate during the interview.
- Prepare questions for the interviewers. This shows that you’re engaged and interested in learning more about the company and the role.
- Be yourself and let your personality shine through. The interviewers want to get to know you and assess if you’re a good fit for their team culture.
By following these tips and effectively addressing the questions presented in this guide, you’ll be well-prepared to impress the interviewers and land your dream job at Westgate Resorts. Remember, your passion for hospitality, your commitment to exceeding guest expectations, and your dedication to creating memorable experiences will make you an ideal candidate for the role.
10 Ways to Nail Your Next Interview
Interviews can be tough stuff. They’re incredibly nerve-wracking but also exciting since they hold the key to the next chapter in your career. After reading about how to make a good resume, it’s time to make a good impression at your interview.
Whether you’re interviewing for your dream job or just taking the next step in your career. Here are 10 tips that will help you nail your next interview while working in Orlando or anywhere.
1 | Show up on time | We can’t stress enough how important this one is. A survey by Career Beacon found that 258 percent of interviewers thought being late was a big reason why someone didn’t get the job. Showing up late tells your interviewer that you don’t value their time. They’ll be left wondering if you’ll be showing up late for work.
Traffic and other delays are likely to happen, so plan for them when you schedule your interview. Don’t schedule other appointments or make plans too close to the start of your scheduled interview.
The best practice is to plan to arrive around 5-10 minutes early. Arriving late is an automatic no-no. But even if you show up too early, your interviewer will be scrambling to accommodate you. If you think you’ll be late because of traffic, you can use the time in the parking lot to look over possible answers and any notes you may have made.
RELATED ARTICLES
2. Dress for success (and the job you want!) | Interviews are mostly about you and your skills, but how you look can make a big difference in how people see you. That’s why dressing for the job is one of our top interview tips.
How you dress is more than just what you wear to your interview. It can give your interviewer insight into your interest and qualifications for the role. If you wear a t-shirt and shorts to an interview for a job in an office, it will look like you are either not qualified or aren’t taking the interview seriously. In fact, 424 percent of interviewers surveyed by Career Beacon say that candidates who dress too casually are more likely to be turned down.
When in doubt, it’s better to overdress than to underdress. Plus, you’ll feel more confident during your interview by dressing the part!.
Wearing something memorable can also help you stand out. On the other hand, make sure that your interview attire is professional and not distracting. You want your interviewer to focus on your responses, not the bright floral pattern on your skirt.
3. Take the time to learn more about the company and the person interviewing you before the meeting. No one expects you to be an expert on a new organization. However, according to data from Twin Employment Training, 47% of interviewers said they wouldn’t hire someone who wasn’t knowledgeable about the role.
Showing that you’ve done your research will show your passion and excitement for the job. Being prepared will also help you feel more confident during your interview.
Some things you should be sure to research include:
● Company mission and values
● Your interviewer’s role
● Skills that are valued by the company
● Products and services offered
The job posting can also give you hints at specific skills that the interviewer is searching for.
Another thing that research can help you decide is whether this is the right company and role for you.
4 | Use the S. T. A. R method | A lot of the time, people will ask you questions that start with “Tell me about a time you…” or “Tell me about a situation.” ” These are behavioral questions that help an interviewer learn more about how you approach different situations.
They are interested in hearing your story, but more so in what it says about you as a person or worker. The S. T. A. R method is a great way to make sure you cover all your bases. S. T. A. R stands for situation, task, action, and result.
● Situation: Paint a picture for your interviewer. Provide the context without going into unnecessary detail.
● Task: What was your role in the situation and what were you responsible for?
● Action: What did you do to address the situation at hand?
● Result: Here’s what happened after your actions. What were the achievements and outcomes?
5 | Be honest | Interviews can be stressful and feel incredibly high-stakes at times. However, you still want to get the job on your own merits and based on who you are. When in doubt, honesty is always the way to go.
It goes without saying that you shouldn’t lie in an interview. Just because they aren’t professional doesn’t mean you can’t give a good answer that will help you get the job!
It’s okay to say “I don’t know” when someone asks you a hard question. Daniel Space, a human resources consultant who works with strategic staffing partners, also says that a similar comparison should be used. Just tell the interviewer how you came up with the idea and how you would solve the problem or handle it in the future.
Even if you don’t have the right answers to every question, interviewers will always appreciate a genuine candidate.
6 | Ask questions | There is no such thing as a dumb question. This is true, even in an interview setting!.
You can show that you’re interested in the job by asking questions about the company, the job, or even the interviewer. Interviewers will often leave time for your questions at the end. One of the worst things you can do is say you have no questions. It doesn’t leave the interviewer with a strong final impression. So, make sure to come prepared with a few. Here are some of our favorites:
● What is your favorite thing about working at [company]?
● What does career growth look like for this role?
● What does a typical day look like for this role?
● What is the company culture like?
Interviews aren’t a one-way affair. It’s okay to ask questions to help decide if the role and company are right for you.
7. Say something interesting. Most interviewers and hiring managers talk to dozens or even hundreds of applicants. If you can stand out in a sea of applicants, you have a better chance of getting the job.
You can stand out by giving answers using the S.T.A.R method and showing relevant experience.
But there are more ways to be memorable outside of your professional experiences. Maybe you’ve run the Dopey Challenge at Walt Disney World or you like to skydive as a hobby. Sharing these little fun nuggets about yourself can also help an interviewer remember you when making hiring decisions.
8 | Make a connection | Interviews are about more than just your skills. A survey on LinkedIn found that 2092% of hiring managers thought soft skills were just as important as hard skills or even more important.
Interviewers are often looking for someone who will be a good fit within the organization. They’re looking for someone passionate and willing to learn – while having the necessary skills. By connecting with someone, you show the interviewer that you’ll be a good team player if they hire you!
9. Ask for feedback. During an interview, don’t be afraid to ask for feedback as long as you don’t go too far. Interviewers are often happy to answer questions about your skills. During your interview, consider asking questions like:
● What parts of my resume stood out to you?
● What skills do you feel I might be lacking?
This can give you an opportunity to alleviate any concerns the interviewer might have. It also shows that you are willing to take feedback and improve.
Questions about your interview skills should be reserved for after your interview. It’s helpful to know what went wrong so you can do better next time. It will also make a good impression if you interview with them again in the future.
10 | Be yourself | Don’t be afraid to let your personality shine. It’s the best way to make sure you’re finding the perfect next role for you.
There’s no need to lie or rehearse answers that don’t feel like you. If you’re genuinely interested in a role or company, that excitement will naturally come through in your answers.
However, adding a personal flair doesn’t mean being unprepared or unprofessional. You’ll be ready for your interview as long as you use the tips above in a way that fits your own style.
Other things you can do to level up your interview game
Interviews aren’t copy and paste – every interview and interviewer is different. There are many more things you can do to make a good first impression, depending on the job or the company. There is no reason you shouldn’t be able to make a good impression! Do things like practice possible answers and send a thank-you note after the interview.
And once you’ve nailed your interview, make sure to familiarize yourself with workplace etiquette.
Consider a job with Westgate Resorts if you’re looking for a new chance or want to move up in your current job.
RELATED ARTICLE:
When you check in at Westgate Resorts, there’s a LOT to check out! Your vacation is waiting! Plan your next trip today or call 888-852-2959 or 407-355-2690 to talk to a vacation planner.
Interview with Mark Waltrip – COO for Westgate Resorts
FAQ
What are the core values of Westgate Resorts?
How many employees does Westgate Resorts have?
How do I find a job at Westgate Resorts?
Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Westgate Resorts interview details: 92 interview questions and 94 interview reviews posted anonymously by Westgate Resorts interview candidates.
What was the interview process like at Westgate Resorts?
I interviewed at Westgate Resorts (Las Vegas, NV) in Apr 2023 The interview was easy going and personable. There was a lot of information and no typical interview questions. I was offered the job on the spot and accepted due to the hiring manager and the company perks. They didn’t ask any typical interview questions. It was mostly information.
How do I ask a burning question about interviews at Westgate Resorts?
Westgate Resorts Got a burning question about interviews at Westgate Resorts? Just ask! On Glassdoor, you can share insights and advice anonymously with Westgate Resorts employees and get real answers from people on the inside. I applied online. I interviewed at Westgate Resorts (Orlando, FL)
How long did it take to get a job at Westgate?
The process took 3 days. I interviewed at Westgate Resorts (Las Vegas, NV) in Apr 2023 The interview was easy going and personable. There was a lot of information and no typical interview questions. I was offered the job on the spot and accepted due to the hiring manager and the company perks. They didn’t ask any typical interview questions.
