Getting an interview at Aramark for a job as a food service worker is an exciting chance. The company Aramark is a great place to work because it is a world leader in food, facilities, and uniform services. For that reason, the interviews will be tough because Aramark wants to hire the best people.
In order to have a successful interview it is crucial to prepare by researching common questions you may face. This allows you to think through and practice responses so you can present your skills and experience effectively. In this comprehensive guide we will explore some of the most frequently asked Aramark food service worker interview questions along with tips on how to answer them successfully.
Overview of the Aramark Food Service Worker Role
Aramark food service workers are responsible for food preparation, service, sanitation, inventory control, customer service, and other key functions within Aramark’s extensive food service operations. These include schools, hospitals, stadiums, workplace dining facilities, prisons, and more.
Aramark serves millions of people around the world every day, so the job is fast-paced and requires a lot of work. You need to be able to work well in a busy, high-volume setting while still following food safety rules and giving great customer service. To work together with the kitchen staff and servers, you need to be able to communicate and work as a team.
Some of the typical day-to-day duties include
- Preparing and cooking meals according to recipes and customer preferences
- Maintaining sanitation, temperature control, and following safety procedures
- Monitoring inventory and replenishing food items as needed
- Operating cooking equipment and kitchen tools properly and safely
- Providing friendly and prompt service when serving food
- Adhering to Aramark and regulatory policies regarding health, safety, and food preparation
Most Common Aramark Food Service Worker Interview Questions and Answers
Now, let’s talk about some of the most common interview questions for the job of food service worker at Aramark and how to answer them well:
1. Why do you want to work as a food service worker for Aramark?
This opening question allows you to share your enthusiasm for the role and Aramark. Focus on your relevant skills and interest in food service.
Example: I am excited about the opportunity to join Aramark’s food service team because I am passionate about food and hospitality. Your commitment to fresh, innovative dining experiences matches my dedication to serving high quality meals. My 3 years of experience as a line cook in a busy restaurant have equipped me with the speed, attention to detail, and ability to work under pressure that this role demands. Most importantly, I am eager to be part of a company with Aramark’s values and reputation.
2. What do you know about our company and how do you think you can contribute?
Demonstrate that you’ve researched Aramark and understand their mission. Highlight your most relevant skills.
Example Through my research I learned Aramark is a global leader in food facilities, and uniform services, serving millions each day. You strive to enrich experiences through food and service excellence. My 5 years of customer service experience coupled with my training in safe food handling means I can contribute to that mission. I look forward to upholding Aramark’s high standards while ensuring each customer feels welcomed and cared for when I serve them.
3. How does your experience match the duties and responsibilities required in this food service worker role?
Tailor your response to the specific duties outlined in the job description. Provide relevant examples.
Example: In my current role as a line cook at ABC Restaurant, my responsibilities closely match those required for this position. On a daily basis, I prepare and cook meals for over 100 diners, including entrées, sides, and soups. I operate grills, fryers, ovens, and other kitchen equipment. I have become proficient at reading recipes, portioning ingredients, and plating dishes attractively. I also monitor inventory levels and maintain sanitation according to health codes. These directly align with Aramark’s needs in a food service worker.
4. Tell us about a time you had to prepare a large amount of food quickly without compromising quality, safety, or presentation standards.
Food service often involves high volumes. Describe a specific example that shows you can handle the pressures of Aramark’s busy operations.
Example: When our restaurant catered an event for 200 guests, efficiency and timeliness was critical. I worked alongside the chef to tray and wrap 200 salmon fillets, preparing them for grilling. By coordinating the timing and having all ingredients ready, we completed high-quality meal trays within the 30 minute timeframe required. This experience demonstrated my ability to produce dishes quickly without compromising standards, which will be useful in keeping up with Aramark’s high volume.
5. How do you prioritize tasks when handling multiple orders or projects?
Organization is vital when juggling a busy workload. Discuss your strategies.
Example: In my food service roles, I frequently handle multiple orders simultaneously. The approach I take is to quickly assess which tasks are most time-sensitive or customer-facing, and complete those first. For example, if I’m halfway through prep but receive an order that a customer is waiting for, I’ll pause prep to fulfill that order promptly. Next, I’ll pick up where I left off with prep. Staying organized, communicating with my team, and re-prioritizing as needed allows me to deliver excellent, timely service – which translates well to Aramark’s fast-paced setting.
6. How would you handle a dissatisfied or angry customer?
Demonstrate patience, empathy, and a commitment to service recovery.
Example: If a customer was dissatisfied, I would first listen calmly to their complaint to fully understand the situation. I’d then apologize sincerely for the issue and assure them I will address it immediately. Depending on the circumstance, I may offer a replacement meal or refund. Most importantly, I would thank them for bringing the matter to my attention and reaffirm my commitment to their satisfaction. My aim would be to turn the negative experience into a positive one for the customer.
7. Tell us about a time you had to be flexible in your work. How did you handle this situation?
Flexibility is key when priorities shift. Share an example of adapting well to change.
Example: Recently, our restaurant’s head chef called in sick, leaving us short-staffed during the dinner rush. I volunteered to take over his station, which required me to quickly learn new prep recipes. To get up to speed, I reviewed the recipes thoroughly and asked the sous chef clarifying questions. During service, I remained calm, organized, and communicated constantly with the team. We were able to modify processes to complete all tickets without compromising quality. This experience demonstrated my ability to be flexible and step into new roles when needed.
8. What health and safety policies are important when working in a commercial kitchen?
This shows your knowledge of safe food handling and prevention of contamination.
Example: There are several crucial health and safety policies I would follow in a commercial kitchen. First is proper handwashing and hygiene, including wearing gloves when handling ready-to-eat foods. It’s also critical to keep raw and cooked foods separated to avoid cross-contamination. All surfaces, utensils, and equipment must be sanitized frequently. Food temperatures should be carefully monitored to prevent bacteria growth. Finally, proper labeling, storage, and rotation using FIFO principles help maintain food safety.
9. Describe your approach to working cooperatively as part of a team.
Teamwork allows kitchens to function smoothly, especially under pressure. Discuss your collaborative mindset and style.
Example: Throughout my food service experience, I’ve recognized that working together as a cohesive team is essential for success, especially during peak periods. My approach is to actively communicate and collaborate with my co-workers. I share my availability to assist others when needed and am willing to take on new tasks for the benefit of the team. By supporting my teammates, coordinating our efforts, and addressing any conflicts respectfully, I aim to create an environment of cooperation that enables us to collectively achieve great results.
10. Tell us about a time you had to be on your feet for an extended period. How did you maintain your energy and stay focused?
This role involves physical stamina. Share how you stay energized and focused in high activity work environments.
Example: In my restaurant line cook roles, 12 hour shifts spent constantly moving between stations are common. To maintain energy, I make sure to eat nutritious meals and snacks, stay well-hydrated, and wear proper footwear. During rare slow moments, I’ll do some quick stretches which refresh me. I also consciously remind myself to stand up straight and use proper lifting techniques for injury prevention. Interacting with my positive, supportive teammates gives me an energy boost too. This has conditioned me to stay focused and energized even during the busiest, longest shifts at Aramark.
Preparing responses using examples of your skills and experience is key to exhibiting you are a strong candidate for the Aramark food service worker role. Keep answers concise yet compelling. With practice and confidence, you will be ready to have an outstanding interview.
Research the facility and team you are interviewing with. Have thoughtful questions ready to ask
Following Up After the Interview
Sending a follow-up email to the person who interviewed you can go a long way. It shows that you valued their time, learned valuable information, and are excited about the opportunity. Your next interview or even your job at Aramark could depend on how well you write a thank-you note.
In your email, consider including the following:
- Appreciation: Thank your interviewer for their time
- Excitement: Write about the part of the job that makes you happiest.
- Remember: Think of one or two things you learned or talked about in the interview.
- Why Aramark? Tell the person interviewing you why you want to work for them.
- Future: Keep in mind that you can give more details if they are needed.
As always, confidence is key! One piece of advice is to approach the interview as if you already have the job. I don’t say this to encourage arrogance, but I say this to encourage you to own your experience. Speak as if you already know what it takes to succeed in the prospective role.
— Blair Day, Talent Acquisition Manager
Top 20 Food Service Worker Interview Questions and Answers in 2024
FAQ
Why should we hire you as a food service worker?
Why do you want to work for Aramark?
Why do you want to work here food service?
How do you answer a food service interview question?
Describe your experience with stocking supplies and restocking shelves. This question allows employers to gauge your experience with the more mundane tasks of the food service industry. It also gives them an idea of how well you will be able to work with the rest of the team to ensure the food service area is functioning properly.
Do food service workers have an eye for detail?
Food service workers have to have an eye for detail. When preparing food, the smallest mistake can have a huge impact on the experience a customer has with your restaurant. This question is a way to test how well you pay attention to the details of a recipe and how you make sure that the customer gets the same dish every time.
Why do employers ask about customer service and food safety skills?
While interviewing candidates for such positions, employers may ask you questions to determine if you have the right characteristics for this kind of job. That’s why it’s so important to prove you have excellent customer service and food safety skills.
What do food service workers do?
This question is all about accuracy and efficiency. Food service workers are often responsible for taking payments, making change, and accurately recording transactions. This question is meant to gauge a candidate’s comfort level with handling money and the attention to detail they bring to the job. How to Answer:
