The Top Floor Decor Interview Questions and How to Prepare for Them

Getting hired at Floor & Decor, the leading hard-surface flooring specialty retailer in the US is a great opportunity but also a challenge. With over 130 stores across the country and plans for continued expansion competition is fierce for open roles. Being well-prepared for the interview process can help set you apart.

In this comprehensive guide, we’ll explore the most common Floor & Decor interview questions, provide sample answers and offer tips on how to get ready for the big day. With the right preparation you’ll be ready to impress hiring managers and land the job!

Overview of Floor & Decor’s Hiring Process

Floor & Decor’s hiring process typically involves:

• An initial online application

• A phone screening

• One or more in-person/video interviews

The interviews are said to be casual and will focus on your skills and experience that are relevant to the job. Some candidates are also asked situational questions to gauge problem-solving abilities.

It’s helpful to have experience with customer service, since giving great service is a big part of Floor Because retail work is so hands-on, being available and having flexible hours are also very important.

Overall, Floor & Decor aims to create a relaxed interview atmosphere, but don’t let that fool you. Preparing responses for likely questions is still vital for success.

Common Floor & Decor Interview Questions and How to Answer Them

Here are some of the most frequently asked questions in Floor & Decor interviews and tips for crafting strong responses:

Why do you want to work for Floor & Decor?

This common question gauges your interest in the company. The interviewer wants to know you’re excited about Floor & Decor specifically, not just seeking any job.

Sample Answer: I’m particularly interested in Floor & Decor because of your extensive product selection and stellar reputation for customer service. Your hands-on approach to guiding customers through the flooring process appeals to me. I also appreciate your company’s commitment to environmental sustainability. I’m excited by the opportunity to be part of the Floor & Decor team and contribute to your continued growth and success through excellent sales and service.

What experience do you have in a customer service or sales role?

Past experience in customer-facing positions is key for any Floor & Decor role. Use this question as a chance to highlight your successes and passion for helping customers.

Sample Answer: I have three years of retail experience at a hardware store where I served customers across departments. My responsibilities included greeting customers, answering product questions, making recommendations, and processing sales. I take pride in providing attentive service, listening carefully to each customer’s needs. For example, I once helped an elderly customer identify the right flooring options and tools for his DIY bathroom remodel. Although it took time to find the right products for his project and budget, he was very grateful for the assistance. My proven customer service skills will enable me to develop great rapport with Floor & Decor shoppers.

What is your experience using flooring tools and handling installation materials?

This question tests your hands-on knowledge and comfort working with flooring products if applying for a sales associate role.

Sample Answer: Though I don’t have direct flooring installation experience, I’m very familiar with using basic tools like hammers, drills, and tile cutters from previous construction and hardware retail roles. I’m eager to expand my product knowledge into flooring materials and applications through Floor & Decor’s training program. I’m a quick learner when it comes to using new tools and techniques hands-on. I look forward to partnering with seasoned flooring experts at Floor & Decor to continue building my skills in serving DIY and pro customers.

How do you handle an unhappy customer?

Floor & Decor wants employees who can diffuse tense situations professionally. Describe your approach for turning frustrated customers into happy ones.

Sample Answer: When faced with an upset customer, I first listen without judgment to understand why they are dissatisfied. I empathize with their perspective and then apologize for the issue. If possible, I immediately resolve the problem myself or contact a supervisor if needed. For example, I once encountered a customer frustrated that an ordered product was delayed. I looked into the status, explained the holdup and offered a discount on their next order for the inconvenience. My calm demeanor, active listening and solution-focused approach typically helps unsatisfied customers feel valued and earns their trust.

Where do you see yourself in 5 years?

This question gauges your career ambitions and interest in growing with Floor & Decor. Be thoughtful yet realistic in your response.

Sample Answer: In 5 years, I hope to take on more responsibility in a customer service management role, either here at Floor & Decor or in a similar retail company. This position would enable me to utilize my experience and passion for creating excellent shopping experiences. I’m eager to develop my leadership, sales and service skills with Floor & Decor. I know I have much to learn but am excited by the opportunity to work alongside the best in the business. With dedication and hard work, I am confident I can earn increasing responsibilities over time and be a valuable contributor to the company’s success.

What are your salary expectations?

Research Floor & Decor’s compensation ranges on sites like Glassdoor for the role you’re seeking. Provide a range based on that with flexibility.

Sample Answer: Based on my research into average pay for [role] positions here at Floor & Decor, I would expect a salary in the range of $XX,XXX to $YY,YYY annually. I understand compensation depends on experience and other factors. I’m open to discussing the specifics that make sense for this role. More than anything, I’m looking for an opportunity to apply my skills, learn and grow in a motivating work environment.

5 Tips for Acing Your Floor & Decor Interview

With preparation and a positive attitude, you’ll be ready to wow hiring managers. Here are a few tips to keep in mind:

1. Research the company thoroughly. Understand Floor & Decor’s history, brand, products, policies and corporate culture. Visit their website and stores to become familiar with operations.

2. Review common interview questions. We’ve covered many popular ones here. Craft and practice responses to likely questions ahead of time so you can answer smoothly and confidently.

3. Revise your resume. Refresh your resume to include accomplishments and skills that align with the target role. This will make telling your story during interviews easier.

4. Dress professionally. Appearance matters, especially in customer-facing retail positions. Opt for crisp business casual attire in neutral colors and minimal accessories.

5. Arrive early. Plan to arrive 10-15 minutes early to your interview to account for traffic, parking etc. Punctuality demonstrates professionalism and respect.

With the right mindset and thorough preparation, you’ll walk into your Floor & Decor interview ready to impress. Use these tips and sample responses to have a compelling conversation about how your skills and passion make you the ideal candidate. Best of luck with your application!