For entry-level jobs at Kirklands, like team member and sales associate, applicants usually have to go through one interview before they are hired. In most cases, interviewees undergo casual, low-stress initial meetings.
In an interview, people are usually asked about their previous jobs, availability, customer service skills, and their ability to do their job duties. “Why do you want to work at Kirklands?” and “Tell me about yourself” are some of the basic questions that job applicants are asked. Applicants may also be asked more in-depth questions, like “What do you do if you see a coworker stealing?” and “How would you handle a difficult customer?” Interviewers may also ask applicants to choose an item from the sales floor and try to sell it to people in charge of hiring.
Interviewing at Kirkland’s can be an exciting yet nerve-wracking process The retail company does extensive interviews to ensure they find top talent to join their growing store teams
If you do some research and get ready for your Kirkland’s interview, you’ll feel ready to put your best foot forward. This article will tell you what to expect at a Kirkland’s interview and give you tips on how to do well in the interview.
Overview of Kirkland’s and the Interview Process
Kirkland’s is a store that sells unique home decor. It has more than 370 stores in 35 states. The company focuses on stylish, affordable home furnishings, accessories, and seasonal décor.
Kirkland’s interviews are conducted in multiple stages
Initial Phone Screening: The first step is usually a quick 5-10 minute phone call to briefly assess your customer service skills and interest in the role. You may be asked why you want to work for Kirkland’s.
In-Person Interview: If the phone screening goes well, you will be invited to an in-person interview at a local Kirkland’s store. This is your main interview and where most of the common questions will be asked. allot 45 minutes to 1 hour.
Manager Interview The final step is sometimes an additional interview with the store manager or district manager This gives them a chance to meet candidates and assess culture fit
Follow Up: After interviews are complete, human resources and the hiring manager will discuss candidates and make a hiring decision. You may receive a call with a job offer within a few days or up to two weeks.
12 Common Kirkland’s Interview Questions and How to Answer Them
Here are some of the most frequently asked questions you will likely encounter during your Kirkland’s interview:
1. Why do you want to work at Kirkland’s?
The interviewer wants to gauge your interest in the company and the position. Mention your affinity for home décor and how you align with the Kirkland’s brand. Share why you feel your skills would excel in the role.
Example: “I’m very passionate about home décor and creating warm, inviting spaces. Kirkland’s products match my style. I love following seasonal trends and helping customers find pieces they’ll love. My experience providing excellent customer service makes me a great fit for the role.”
2. What interests you about working in retail?
Focus your answer on your people skills and what appeals to you most about retail work.
Example: “I really enjoy interacting with and helping all different types of people. I find retail rewarding because I can use my product knowledge and style skills to assist customers in achieving their vision for their home. I also appreciate the fast-paced, ever-changing nature of retail.”
3. How would you handle an unhappy customer?
Use an example that demonstrates your calm demeanor, empathy, and problem solving.
Example: “I would listen patiently to understand why they are unhappy. I would then apologize sincerely and see what I could do to make it right, such as replacing the item or offering a discount on a future purchase. My goal would be turning them into a satisfied customer.”
4. How do you stay motivated?
Share ways you stay driven as an employee even during slow periods.
Example: “I set goals and find aspects of any task to get excited about. I also enjoy interacting with my team, so I try to maintain a positive attitude that rubs off on those around me. Simply providing excellent customer service is very rewarding and motivational for me.”
5. What do you know about our company culture?
Do your research on Kirkland’s to speak knowledgeably about their values and culture. Mention their emphasis on family, community, and creating an enjoyable work environment.
Example: “Kirkland’s seems like a very supportive, collaborative culture centered around family and community. Things like employee appreciation events and promoting from within tell me Kirkland’s values their staff and creates an engaging, rewarding place to work.”
6. Why should we hire you?
Summarize your most relevant qualifications and passion.
Example: “You should hire me because I have a proven track record exceeding sales goals and customer satisfaction targets. I’m extremely knowledgeable about home furnishings and décor. I have a genuine passion for decorating and helping customers achieve their vision. My positive attitude will enhance the team, and I would bring a dedicated, hardworking approach to the role.”
7. What do you know about our products?
Demonstrate your knowledge of Kirkland’s offerings and commitment to learning more. Mention your favorite products or collections.
Example: “I know Kirkland’s offers very stylish, affordable items across categories like wall decor, mirrors, lamps, pillows, frames, and seasonal items. I especially love your floral farmhouse pieces and Christmas collections. If hired, I would be eager to learn every detail about Kirkland’s amazing products.”
8. Describe your retail availability.
Express your open availability especially on weekends and holidays since retail schedules vary week to week.
Example: “I’m happy to work a very flexible schedule based on store needs. That includes evenings, weekends, and holidays. I don’t have any recurring conflicts, and I’m excited about the opportunity to take on more responsibility and hours.”
9. Tell me about a time you went above and beyond for a customer.
Share a specific example that highlights your dedication to excellent service.
Example: “A customer once came in looking for a mirror to go above their fireplace mantle. I helped them imagine the proportions that would work best and brought over a few options in their budget. They ended up with the perfect mirror. A week later, I received a thank you card from the customer raving about how I brought their whole vision together. It made my week!”
10. How do you handle stress or pressure?
Describe your methods for remaining calm and focused when things get hectic.
Example: “I use deep breathing techniques to center myself and just focus on one task at a time. Having retail experience has given me the ability to manage my stress while still providing excellent customer service, even on the busiest days. I also lean on my coworkers for support to help each other stay balanced.”
11. Where do you see yourself in 5 years?
Discuss wanting to grow long-term with Kirkland’s either in an elevated role or broader scope.
**Example: “I hope to still be with Kirkland’s, potentially in a supervisory or management position. My goal is to leverage my retail skills and experience with Kirkland’s to take on more responsibility. I’m very committed to growing my career here.”
12. Do you have any questions for me?
Ask smart questions that show your engagement. For example:
- “What are the day-to-day responsibilities of this role?”
- “How would you describe the culture here? “
- “What qualities make someone successful on your team?”
Tips for Acing Your Kirkland’s Interview
With preparation and confidence, you can truly shine during your Kirkland’s interview:
Research the company – Learn about Kirkland’s history, brand, products, and values. This shows commitment.
Practice answering questions – Rehearse your responses to common questions out loud to polish your answers.
Prepare examples – Think of 4-5 specific stories that showcase the skills they are looking for like customer service, sales ability, and teamwork.
Dress professionally – Wear business casual attire like khakis and a nice blouse or collared shirt. This creates a great first impression.
Arrive early – Give yourself extra time to get settled and review your notes before the interview start time.
Make eye contact – Maintain friendly eye contact to engage the interviewer and appear confident.
Ask questions – Bring 2-3 thoughtful questions to show your interest in the company and position.
Follow up – Send a thank you email reaffirming your interest in the role.
With the right preparation, you can showcase your qualifications and fit for Kirkland’s during the interview process. Use these tips and sample answers to make a winning first impression. Highlight your retail expertise, passion for home décor, and dedication to customer experience. With some practice and confidence, you will be ready to interview successfully for an exciting new career at Kirkland’s.
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What questions do they ask at Kirkland’s?
I interviewed at Kirkland’s 1. They will ask you to use your imagination to set up home decor for a certain area of your house. For example, imagine how your porch would look like. 2.
What is the interview process like at Kirkland?
Interviews vary depending on the role but typically are multi-round, one-on-one meetings with key position stakeholders. Most often the interview process begins with an initial phone call with a Kirkland recruiter followed by in-person interviews. Interviews for certain positions begin with assessment testing.
Is Kirklands a good job?
Good for a starter job, but be warned. The management at this Kirklands is horrendous, they’re super unprofessional and gossip about everyone. On top of that, the employees get a maximum of 6 hours in a week. Fun but can be boring. Really easy going job.
What does Kirkland have to offer?
Take advantage of all downtown Kirkland has to offer simply by walking out your door, or kick back and relax in your new home and enjoy spectacular views of Lake Washington and the Seattle skyline.
