The Top 10 Telus International Interview Questions and How to Answer Them

Getting hired at a rapidly growing company like Telus International is an exciting opportunity, but you’ll need to really impress in your interview to land the job. With over 50,000 employees across 25 countries, Telus International has established itself as a global leader in customer experience and digital IT solutions

Competition for jobs is fierce, so you need to be fully prepared to stand out among other candidates. One of the keys is having strong answers ready for the most common Telus International interview questions.

In this article, I’ll share:

• An overview of Telus International’s hiring process
• The 10 most frequently asked interview questions
• Detailed sample answers to help you prepare

Telus International’s Hiring Process

Before diving into the questions, it’s helpful to understand Telus International’s typical hiring process so you know what to expect:

• Online application – All candidates complete an online application as the first step. This collects basic information about your background, skills and experience.

• Screening interview – If your application is compelling, you may be invited for a preliminary phone or video screening interview. This is often with a recruiter or HR rep.

• Assessments – Many roles require completing job-specific skills assessments. These are usually timed tests focused on the key abilities needed for success in the role.

• In-person interviews – Advancing candidates are brought in for one or more face-to-face interviews. This is your chance to make a strong impression on the hiring manager and team.

• Reference and background checks – As a final step before receiving an offer, Telus will conduct reference, criminal and education checks.

Now let’s get into the top 10 questions likely to come up in your Telus International interviews

1. “Tell me about yourself”

This common opening question is an invitation to provide an overview of your background and experience most relevant to the role.

Strong response

• Focus on highlights from your career so far that make you an excellent fit for this position and company.
• Keep it concise – cover your current or most recent role, biggest accomplishments, and major strengths or skills you’ll bring.
• Quantify your achievements with numbers when possible to showcase your capabilities.
• Tailor your answer to the needs of the role by emphasizing your relevant experience and expertise.

Example:

“I’m an experienced customer support specialist with over 5 years in the industry. In my current role at XYZ Company, I manage inbound support for a portfolio of top enterprise clients including resolving tickets and identifying process improvements. Last year, I earned our team’s highest customer satisfaction score at 92% while resolving 30% more tickets than the average rep. My background enabling seamless customer experiences would allow me to immediately add value on your support teams here at Telus.”

2. “Why do you want to work for Telus International?”

With this question, interviewers want to gauge your genuine interest in the company and role.

Strong response:

• Demonstrate your knowledge of and enthusiasm for the company by highlighting specific things that excite you about Telus International’s mission, values, culture, and work.
• Share why you’re drawn to the role you’re applying for and how it’s an ideal next step for you to learn, grow, and contribute value.
• Avoid generic answers – do your research and get specific to show your passion.

Example:

“I’m very excited by Telus International’s innovative approach and commitment to empowering customers and team members. Your focus on social responsibility is also really meaningful to me. In my next role, I’m looking to join a purpose-driven company where I can make a positive impact while having opportunities to take on new challenges. When I saw this [position name] role, I immediately knew it was a great fit since it aligns closely with my skills in [position relevant skills] while allowing me to expand my capabilities in [new skills relevant to role]. Most importantly though, I’m drawn to the culture Telus has built and how you truly live your values – I’d be thrilled to be part of this team.”

3. “What are your salary expectations?”

This is your opportunity to demonstrate you’ve done your market research while positioning yourself as a valuable investment for the company.

Strong response:

• If asked for a number, provide a reasonable salary range based on your research of the market rates for this role at comparable companies.
• If not asked for a specific number, deflect the question respectfully, e.g. “I’m flexible on salary and open to discussing it once we’re further along in the process.”
• Focus the conversation on the value you would bring by highlighting your capabilities and fit. You can reaffirm that you’re interested in finding a package that matches your experience and the market.

Example:

“Based on my research on similar roles and my experience, I would expect a salary in the range of $XX,XXX to $XX,XXX for this position. I know Telus International offers very competitive compensation and I’m confident we can agree on a package that reflects the market and value I can bring to this team. I’m more interested at this stage in learning more about the role and seeing if there’s a strong mutual fit.”

4. “What is your greatest weakness?”

This question is meant to gauge your self-awareness and how you work to improve yourself.

Strong response:

• Share a REAL professional weakness you have or have struggled with. If said properly, this can demonstrate self-awareness and growth mindset.
• Follow up the weakness by explaining how you actively work to improve in that area and share examples of the progress you’ve made.
• Choose a minor weakness relevant to the role that doesn’t raise major concerns about your ability to do the job well.

Example:

“One area I’ve worked on improving is prioritization when juggling multiple requests and projects with tight deadlines. Earlier in my career, I had a tendency to feel overwhelmed and have difficulty managing competing priorities efficiently. However, I’ve made major improvements by implementing better task management practices. For example, I now maintain a detailed project tracker where I log all requests and deadlines and break down key milestones within larger initiatives. This visibility helps me segment priorities and focus my time effectively. As a result, I’ve become much more organized and able to balance multiple projects seamlessly, which has been reflected in my performance reviews.”

5. “How would you handle an angry customer?”

Companies like Telus International live and breathe customer experience, so this is evaluating your patience, communication skills and problem-solving abilities.

Strong response:

• Express empathy and understanding for the customer’s frustration.
• Outline the steps you’d take to first calm them down by active listening and identifying the root issues.
• Explain how you’d then own solving the problem whether it’s resolving on the spot or escalating properly.
• Share examples of when you’ve successfully calmed upset customers and delivered solutions.

Example:

“First, I would listen closely to fully understand why they are upset and empathize with their perspective. I find that just demonstrating you are listening sincerely can start to diffuse tension. Next, I would apologize for their poor experience, and see if there is any way for me in the moment to immediately help improve the situation. If I couldn’t resolve on the spot, I would explain the plan to have the appropriate specialist reach out to fix the issue promptly. Throughout, I would maintain a calm, patient demeanor – this helps prevent escalation and builds trust. For example, a customer recently called regarding a delayed delivery. By listening to their frustration, and calmly communicating our plan to have the order expedited at no extra charge, they eventually thanked me for the excellent service.”

6. “How do you ensure quality when doing repetitive tasks?”

In many Telus International roles like content moderation and AI training, you’ll need strong focus over long periods of repetitive work. This question assesses that ability.

Strong response:

• Demonstrate your understanding that consistency and accuracy are vital, even as tasks become mundane.
• Share proven techniques you use to stay focused such as taking breaks, creating checklists, or setting mini-goals or rewards.
• Provide examples of when you delivered excellent quality in a repetitive task situation despite the challenges boredom can bring.

Example:

“I understand that in roles involving repetitive tasks, it’s critical to maintain consistent quality and accuracy even when it gets repetitive. To ensure this, I take short, periodic breaks which I find helps me stay focused. I also create checklists of the most vital components and quality checks for what I’m working on. This helps ensure I don’t overlook something important just because the task is so familiar. For example, in a previous data entry position which was very repetitive, I had a checklist I would review every hour or two to maintain concentration on the highest priorities. Despite entering thousands of records with repetitive details, I consistently received praise from my manager for my rare errors and high accuracy.”

7. “Tell me about a time you disagreed with a colleague or leader. How did you handle it?”

Teamwork and collaboration are central pillars of Telus International’s culture. This question probes your working style an