The Complete Guide to Acing Your Network Support Technician Interview

A computer network technician is typically referred to as a network technician. People with this job title are in charge of a group of computers connected to a network. Some of their duties are to set up, run, maintain, upgrade, fix, and do other diagnostic work on computers and network equipment.

They can work in a company and specialize in that organization’s equipment. They can also work for a big tech company and help a lot of customers, maybe even people at home, keep their tech in good shape.

It’s an important job, it requires a lot of technical expertise, and it can be very rewarding. These sample interview questions and answers will help you get a job as a network technician, whether it’s your first job or you’re switching careers or companies.

10 Additional Network Technician Interview Questions for Employers

• Could you tell me what the difference is between TCP and UDP? When would you use one over the other in a network application?
• Explain to me how you would troubleshoot and fix problems with network connectivity.
• What is subnetting, and why is it important in networking?
• Could you describe how to set up a VLAN (Virtual Local Area Network) and what it’s used for in a network?
• How do you ensure network security?
• What is the Dynamic Host Configuration Protocol (DHCP) used for in a network?
• What tools or methods would you use to find the source of network latency? How would you diagnose and fix network latency problems?
• Explain the concept of Quality of Service (QoS) in networking. How can it be set up so that certain types of network traffic are prioritized?
• What is a firewall, and how does it make a network safer? Talk about the different kinds of firewalls and what they do.
• Could you explain how to set up and manage network devices? What protocols or methods would you use to manage network devices from afar?

20 Common Network Technician Interview Questions and Answers

Please note that we are giving you sample questions and answers. Even though these questions might not be the ones they ask, they will help you get ready for your interview. In the same way, we’ll give you possible answers, but you have to be honest and answer the questions in a way that shows how they apply to your life.

• Tell me about yourself. A common interview question that is often asked at the beginning of an interview. Your answer should highlight the skills and experiences that are relevant to the job. For example: “I’ve been a network technician for eight years.” During my career, I’ve worked with routers, switches, firewalls, and wireless access points, among other network technologies. I worked with cross-functional teams to meet business needs in my previous job, where I was involved in network design and implementation projects. I’m good at working with others because I’m a team player and can communicate clearly. I’m looking forward to the chance to use my technical knowledge and ability to solve problems to help your organization and yourself succeed.
• Tell me about your strengths and weaknesses. When you talk about them, you should be honest and give it some thought. In your answer, you should talk about your relevant strengths and how you are working to get better at any weaknesses. One of my best qualities is that I pay close attention to the little things. I am very careful when I manage networks to make sure that the demonstrations are correct. It also lets you set up devices correctly and test them thoroughly before putting any changes into action. My weakness would be my time management. A lot of the time, different tasks and priorities are vying for our attention. To make this better, I’m using productivity tools and setting priorities for my tasks to help me better manage my time.
• There is a good chance that the interviewer will ask you this question to see how much you know about the job and the company. Your answer should show that you are interested in the company and try to match your values with those of the company. Example Answer: I want to work here because I like how committed your company is to new technologies. It’s important to you to stay on top of new networking technologies and be open to new ways to improve operational efficiency. I’m also impressed by your company’s reputation for having a friendly and helpful place to work. I think that working together is the key to success and that it helps people learn from each other and grow professionally.
• Ask yourself where you want to be in five years. The interviewer wants to know what your career goals are and how their company fits into those goals. Your answer should show what you want to do with your career and why you want to do it. It should also stress your dedication to ongoing learning and professional growth. Answer Example: In five years, I want to learn more about network design, implementation, and security, among other things. I want to take on bigger and more difficult projects and be more responsible for managing and improving network infrastructure. My main goal is to make a big difference in the network infrastructure of your organization and help it grow and be successful. Also, I’m excited about the chances for growth that this organization gives me.
• How do you handle disagreements at work? The interviewer wants to know how you handle and solve disagreements. In your answer, you should talk about how you handle conflicts and how you use your communication and teamwork skills to solve problems at work. When there are disagreements at work, I believe that talking to each other and really listening is the first thing that should be done to solve the problem. I try to get to the bottom of things and see things from everyone else’s point of view. I try to remain calm and respectful throughout the process. I don’t blame people, and I try to get people to think about how to solve problems. My main goal is to keep the workplace positive and open to working together.
• What knowledge and skills do you have that make you qualified for a job as a network technician? When you answer this question, try to talk about both your hard and soft skills. A lot of the time, this job requires you to talk to other people. Sometimes you’ll simply be listening to them to gather information. Other times, you might need to tell them what to do to fix a problem. No matter what, it’s just as important to know how to do the job technically as it is to be able to communicate well, follow through, and be understanding. In a month, I will finish my Bachelor’s Degree in Computer Science. I have taken all the courses needed to become a network technician. Most of the time, I get the best grades in my class and am on track to graduate with honors. Also, my teachers have always said I’m clear and easy to understand… I think I would be a great network technician because I love teaching people and I know a lot about technology.
• Explain Active Directory. This is an easy question about what you know, and it’s just one example. You may encounter many of them. This is what you should expect, and you should be able to answer fully and with confidence. You don’t need to go into a lot of detail because the interviewer doesn’t want to know how Active Directory works or what it’s used for. The test is to see if you know the answer and can handle the question. Confidence is everything here. Active Directory stores information about network components. To find user accounts and passwords, go here. You can also use it to manage accounts and passwords, like if you want to add or remove accounts or change passwords.
• Just like the last question, this one wants to know what you know about the basics. What is bus topology? Answer it well, making sure to display your knowledge. Bus topology connects workstations to the servers with bus cables. Many businesses like it because it’s cheaper than other options and safer than a wireless network. But for a technician like me, they may need more care and skill to work on.
• Describe what a switch is to you. People who work in the field should be able to easily answer this. It will be harder for people who aren’t professionals to give correct answers to this question. In my work world, switches are everything. They are the network devices that handle how messages are sent and how devices are connected to each other. They are the first place you should look if the system is having trouble connecting.
• Do you know what a VPN is? Most businesses use them now that more and more people work from home. This is something you should know about even if you haven’t been through it yet. Our company used VPNs before COVID, so they already had a way to connect to our network from outside the office. A lot of private information is handled by my business, so we need to keep it as safe as we can. Still, it wasn’t possible for them to make everyone stay on site all the time.
• Based on your answer, I think you know how to work with wireless networks. What is the bad thing about this setup? If you said you know about VPNs and how to use them, then you know about wireless networks. However, you should know the pros and cons of wireless networks even if you didn’t answer that way. I know a lot about wireless networks, and I like them because they’re easy to use and don’t seem to have as many problems, especially when adding more users or connections. The bad thing about them is that they’re easier to hack. As someone who works in networking, I think wireless is best, but I can see why our legal department is worried.
• I want to speed up network performance. Could you help me? Do you know how to make a network faster? If so, now is your chance to show off your skills. It all depends on what you’re doing on your computer. Your network may slow down if you use a lot of media, download files from other people, or compress files. Otherwise, you can clear your cache or check your tech to make sure it’s fine. Finally, a new internet plan or provider can help.
• Do you work in a place where people are different from each other or where people are the same? That should be easy for you to answer and add a little more. Right now, I believe that all or almost all work environments are different. It’s tough to find something homogeneous in the tech world. We have to know how to use a lot of different technologies at my current job because it is very diverse. These include desktops, laptops, Mac, Windows, and a number of different programs and platforms. It is definitely hard to understand, and we all try to keep up with technology as much as we can.
• Are you a real tech-geek? If so, this is the place to brag about all the tech groups you’re a part of, the magazines you read, and the conferences you go to. I’m a part of seven tech groups and read everything I can about the subject. Every week, we also have workshops in the office to talk about news and events. Sometimes they’re short, and sometimes they can go on for hours, especially if someone does a “show-and-tell.” On top of that, I guess I’m always looking for information because I’m really interested in this subject.
• What steps would you take to solve my problem if I called you? This question can be hard to answer if they don’t give you a specific problem to answer it about, but you should still be able to do it. Though this one is about the process, it’s also a test of your hard and soft skills. There may be parts that are unique to you and your work habits, but the process itself may be different from company to company, so that’s not always important. In this case, I want to get as much information from you as I can. As we go along, I like to make notes that I can look back on if I need to. If I can quickly figure out what’s wrong, I can start fixing it. If I don’t understand what’s going on, I’ll try to make the problem happen again to see if that helps. Finally, if I can’t figure out what’s wrong, I tell a senior technician about it. It’s a good idea for me to try the action again from the beginning to make sure the fix worked.
• Ask yourself this question: How can you help me if I can’t connect to the internet? You should know how to answer this question because you should have learned it in school. It should be a nice, easy question, and you can give as much information as you think is necessary. First, I’d check to see how you were connecting, whether it was wired or wireless. After that, we’d go through the steps together to find the problem. Often, it’s a low signal or a simple user error. That’s where I start when that doesn’t seem to be the problem. I use a ping test and other diagnostic programs to try to find the problem and fix it. Of course, there are many different problems and solutions. One thing that should always be done first is to go over it with the caller and see if it’s just a simple mistake.
• What do you think are the good things about this job? Why did you choose this field? You might also be asked what the bad things are. These questions help them figure out how you work as a professional and what you could do better or worse. Technology is something I’ve always loved and am naturally drawn to. For a while, I thought about becoming a teacher and going to school to teach computers or tech subjects, but I ultimately chose to be a network technician instead. I like that this degree will help me finish school faster and get a job in the field right away. Putting my interests together in a job that helps people does seem like the best way for me to go. You can also pay me to keep up with trends I like.
• Do you know what to do when you have a lot of work to do or a lot of problems at once? If you haven’t done this before, describe what you think you’d do. Our answer above is a good place to start in this case. If you have worked in the field before, make sure your answer shows how you actually did things and what you learned. I understand that this career ebbs and flows. They often go hand-in-hand when there are a lot of problems, so it may be possible to find a way to solve all of them at once by processing as much information as you can. When things like this happen, I think it’s important to talk to my team members clearly because the problems, solutions, and worries may all be linked. If they aren’t, I have to focus on the most important issues and work my way down from most important to least important.
• For the most part, your job requires you to work alone or with one person. How do you feel about that? This shows not only how you work but also how you get along with other people. Many people still think that IT professionals are not friendly, so it might be time to clear that up. I can find a solution faster when I work by myself and know what steps I need to take. It helps me a lot when I ask my team for their opinion on something that is very unclear. When it comes to this business, I think that working together is very important. It takes a little work to get them to calm down and let them know that I’ll do my best to fix the problem as soon as possible when I work with people one-on-one. These people are usually very angry.
• There is no right answer to the question “What do you see as the future of your field?” They might just be interested in seeing how much you follow trends. Over the next few years, I think there will be more automation, which will mean fewer jobs for people like me. But I’m still hoping to learn more, grow, and move up to a senior position. I believe that senior network engineers and technicians will always be needed. Even though automation and computer-aided diagnostics are cool and useful, people are still the most important part of the solution. This is especially true when people use technology.

Top 50 Networking Interview Questions and Answers | Networking Interview Preparation | Edureka

FAQ

How do I pass a network technician interview?

How do I prepare for a networking interview?

What does a network support technician do?

How do I prepare for a network support technician interview?

To land your dream job in this field, it’s important to not only have the technical know-how but also demonstrate excellent problem-solving skills and customer service. To help you prepare for your upcoming interview, this article delves into some commonly asked Network Support Technician interview questions.

What skills do you need to be a network support technician?

This question is designed to test two key skills for a Network Support Technician: technical knowledge and communication ability. Secure remote access is a critical part of many businesses, particularly with the rise of remote work. Therefore, employers want to ensure you have the technical expertise to set up such systems.

What questions are asked in a networking interview?

The interviewer wants to gauge your technical understanding and knowledge of essential networking devices. This question helps them determine if you can effectively differentiate between the devices’ functions and if you have the expertise required to work with these components in a network environment. Example: “Certainly!