Justice Just for Girls is one of the most popular tween girls’ clothing retailers in America. With over 900 stores across the country, the company offers trendy and affordable fashion for girls aged between 7-14 years old.
Getting a job at Justice Just for Girls can be highly competitive. As a brand focused on empowering girls, they look for candidates who are passionate about their mission. Doing well in your Justice Just for Girls interview is crucial to stand out from the crowd.
In this article, I will share 12 of the most common Justice Just for Girls interview questions along with tips on how to best answer them Use these examples to thoroughly prepare and increase your chances of landing your dream job at this iconic brand!
1. Why do you want to work for Justice Just for Girls?
This question tests your knowledge and enthusiasm about the company. You will be asked if you really understand and agree with the values of the Justice brand.
In your response:
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Demonstrate your passion for empowering and building confidence in young girls.
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Highlight your belief in Justice’s mission of embracing individuality and self-expression.
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Share why you connect with the brand’s fun and trendy style
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Talk about positive experiences you’ve had shopping at Justice stores.
Example answer: “I’m extremely passionate about Justice’s mission of empowering girls to embrace their unique style and individuality during the pivotal tween years. Having shopped at Justice stores myself growing up, I always loved the fun, fashionable clothes that made me feel confident and express my personal taste. Working for Justice means I’ll get to help inspire that same feeling in a new generation of girls. I’m excited to be part of a brand that celebrates creativity, diversity and empowerment through fashion.”
2. What experience do you have working with tweens?
The Justice market is all about tween girls, so it’s important to show that you know how to connect with them.
In your response, highlight:
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Any retail experience assisting tweens or families with young girls.
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Mentorship programs or volunteering experience with tweens.
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Personal experiences interacting with nieces, cousins or family friends in the 7-14 age range.
Example answer: “While I don’t have direct experience working with tweens in a retail environment yet, I’ve helped care for my young cousins over the years who are now in that age range. Spending time with them and taking them shopping has given me great insight into the tween mindset and preferences when it comes to style. I’ve learned how important it is for girls at that age to feel understood and express their individuality. I’m confident I can leverage these learnings to really connect with the Justice tween customer if given the opportunity.”
3. How would you handle an unhappy customer?
Retail associates need to demonstrate patience and composure when dealing with disgruntled shoppers. This question tests your customer service skills under pressure.
In your response, emphasize that you would:
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Listen attentively to understand the customer’s concerns.
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Speak in a calm, empathetic tone.
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Apologize for any inconvenience caused.
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Take ownership by using “I” statements, e.g. “I apologize”, “I understand”.
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Offer solutions to try and make it right.
Example answer: “If faced with an unhappy customer, I would first listen carefully to understand where they are coming from and empathize with their perspective. I would then apologize sincerely for any negative experience they’ve had. Taking ownership, I would assure them I will do whatever I can to try and make it right, whether that means exchanging an item or providing a store credit. My goal is always to turn a frustrating situation into a positive brand experience by being patient, remaining calm, and doing what I can to satisfy the customer.”
4. How would you drive sales as an associate?
Employers want to know you’re focused on driving the bottom line. Be ready to share proven techniques for boosting sales figures.
In your response, highlight tactics like:
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Promoting current promotions or sales.
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Suggestive selling based on customer’s selections.
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Upselling additional items that complement purchase.
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Building rapport through personalized service.
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Sharing product knowledge to showcase value.
Example answer: “There are a few techniques I’ve used in the past to successfully drive sales figures, and I’d leverage these same approaches at Justice. When engaging customers, I always listen first to understand what they are shopping for. I share product knowledge and give options for items that might complement their selection or meet additional needs. If there are sales or promotions happening, I’ll highlight these as it can incentivize larger purchases. My goal with every customer is to build a relationship, understand their style and provide personalized service so they want to return to Justice again in the future.”
5. What is your experience with visual merchandising?
Visual merchandising is all about using displays, signage, images and more to showcase products in an enticing way. For apparel retail, it’s especially important.
In your response, highlight any experience you have:
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Dressing mannequins for optimal impact.
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Creating eye-catching window displays.
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Assembling cohesive product displays or vignettes.
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Designing signage and promotional materials.
Example answer: “While my experience with hands-on visual merchandising is limited at this point, I’m extremely passionate about the visual retail environment. I love assembling outfits and styling mannequins or models in a way that really brings the apparel to life. In my previous retail experience, I always enjoyed maintaining our window displays and refreshing them for the seasons. Although I don’t have full ownership of VM at this stage, it’s something I’m very eager to take on in a more hands-on capacity with guidance and training from the visual team.”
6. How would you handle a busy store environment?
Retail associates need to demonstrate they can juggle multiple tasks and customers in a fast-paced setting. This question gauges your composure under pressure.
In your response, emphasize:
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Your ability to multitask efficiently.
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How you prioritize helping customers first.
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That you know when to ask colleagues for assistance.
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Your composure and focus even when it gets hectic.
Example answer: “In busy retail environments, the top priority always has to be the customer experience. I would leverage my ability to multitask so I can efficiently assist customers, ring sales and handle stock tasks in a timely manner. However, when customer traffic reaches a point where I cannot provide the best service on my own, I would call on colleagues for support. The key is maintaining composure under pressure, focusing on the tasks at hand, and knowing when I’ve reached the limit of what I can handle alone so I can bring in help from the team.”
7. How would you handle a difficult customer?
Similar to an unhappy customer, employers want to know you can deal with challenging situations professionally. It demonstrates composure and people skills.
In your response, emphasize how you would:
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Stay calm and listen attentively.
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Speak in a friendly yet firm tone.
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Avoid confrontation or arguments.
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Be solution-oriented.
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Involve a supervisor if the issue escalates.
Example answer: “When faced with a difficult customer, it’s important to keep your cool, listen, and avoid any confrontation. I would hear them out, then politely explain how I can assist or find a suitable solution. If they continue to be aggressive or disruptive, I would involve my supervisor right away. Although it’s challenging dealing with belligerent shoppers, I know I must represent Justice in a professional manner. My priority is finding a resolution that satisfies the customer while adhering to company policies.”
8. Where do you see yourself in 5 years?
For retail roles, employers want to gauge your career ambitions and likelihood of long-term tenure.
In your response:
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If interested in advancing in the company, mention interest in managerial roles.
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Highlight your desire to grow skills and take on more responsibility over time.
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Share why you believe you’d thrive and be engaged in a long-term Justice career.
Example answer: “In 5 years, I hope to have grown from a store associate into an assistant manager or store manager role. My goal is to really master the ins and outs of the business over time by learning new skills and taking on more responsibility. I’m committed to Justice’s mission and see myself thriving in a long-term career where I can empower other team members to grow and embrace Justice’s values just as I do. My aim is to be a brand ambassador who creates exceptional experiences for both employees and customers alike.”
9. Describe your process for solving a problem.
Employers want to understand your critical thinking and analytical abilities. This question gauges your approach to problem-solving.
In your response, highlight key steps like:
Justice Brand Representative Interview Video
Interviewer: Please describe your job title and primary duties. Justice Brand Representative: My job title at Justice was brand representative. My main duties were just a lot of customer service, helping out on the floor. Since we work with a lot of younger girls, my main job was to represent the brand by wearing it and accessorizing with it and also by helping the girls understand the brand.
Interviewer: What was the work environment like?Justice Brand Representative: The work environment was really crazy. You’re working with a lot of younger girls. Justice just released their boy line called Brothers, and we’re also working with the younger boys. You’re working with a teenage, younger child like thing so environment is crazy. There’s always kids running around, asking questions, playing with things. It’s a lot of fun.
Interviewer: Please describe a typical day as an employee. Justice Brand Representative: A typical day would be walking around, organizing the store. The main part of your day really was interacting with the children. They’re young. They have a lot of questions. They’re picking out everything. Really, all you’d do all day is ask them questions, find out what they want, and work with their parents to make sure everyone is happy. A lot of it was just customer interaction for most of the day.
What would you say about the application and interview process? Justice Brand Representative: The application was online and included a personality test. They were just interested in getting to know you and how you would work with their brand and handle certain store situations. Then from there, it was a one on one interview with the store manager. She just got to know you a little better, see how you would fit with that specific store. From there, they would just give you a call and see where they wanted you from there.
What should a job applicant wear to the interview? Justice Brand Representative: This brand is a little different, as I said. It’s for children. There’s a lot of lively colors and patterns and things like that. They’re not looking for business casual. They really want you to go in looking young and fresh, maybe like a cute dress, really colorful. Guys don’t wear dresses, but they want you to look young and at ease in what you’re wearing.
What made you different from other applicants? Justice Brand Representative: I would say being very enthusiastic and knowledgeable. Always going in, knowing what the brand is about. This is a brand that has to do a lot with children and things like that. You have to know how to react to children. To get the brand to take you in, you need to have a very lively personality, be enthusiastic and friendly, and really reach out to them.
Interviewer: What else would you tell someone looking for work? Justice Brand Representative: I would tell them to go in, be lively, and be themselves. It’s really a place to be comfortable. Like I said again, it’s for younger children so they’re not looking for something super serious. They want to know who you are, how you would represent the brand.
Justice Sales Associate Interview Video
Interviewer: Please describe your job title and primary duties. Justice Sales Associate: I was a seasonal associate, so I only worked for a holiday break. I was mostly just lying on the floor making sure that the clothes were put away and in the right place.
Interviewer: Please describe the application and interview process. Justice Sales Associate: So I applied. The same month I got called in for an interview. So I go in for an interview, got hired on the spot. They needed people quickly because it was the holiday season. So within a few days I got a call back with my work schedule for my first shifts.
Interviewer: What questions did the person interviewing you ask? Justice Sales Associate: They asked if I had worked in a store before, which I did. Asking customer service experience in which I did have that too. And then just how flexible I am with learning stuff quickly.
Interviewer: What set you apart from other candidates? Justice Sales Associate: I guess my experience. I have experience with retail for over six months at that point. So my experience there and I also had great references. So I guess my references had great things to say about me. So being like my work ethic was put into place and … Yeah.
If someone is looking for work, what other advice would you give them? Justice Sales Associate: I guess just make sure you know what you’re getting yourself into. Even if you’ve done something similar to the job you’re applying for before, make sure you’re still ready for it because every workplace is different.
