Living in Duncanville, Texas means having access to safe, reliable water services provided by Duncanville Water Utilities. As a customer, it’s your responsibility to pay your water bill on time each month In the past, this meant mailing in a payment or visiting City Hall in person However, Duncanville Water Utilities now offers a convenient online bill pay system that makes it quick and easy to pay your bill from home. In this article, I’ll explain everything you need to know about paying your Duncanville water bill online.
An Overview of Duncanville Water Utilities
First, let’s review some key facts about Duncanville Water Utilities
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They are the city-owned and operated water provider serving the residents and businesses of Duncanville, TX.
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Services include water treatment and distribution as well as sewer collection and wastewater treatment
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There are approximately 10,500 water customer accounts.
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Customers are billed monthly for water usage and related fees.
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Bills are typically due around the 10th of each month.
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Failure to pay on time can result in late fees and service disconnection.
Now that you understand the basics, let’s look at why paying online is the best billing option.
The Benefits of Paying Your Water Bill Online
Duncanville Water Utilities offers an online bill pay system through their self-service customer portal. Paying your water bill through this portal has several advantages:
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It’s fast and convenient – Skip the drive to City Hall and pay in just minutes from your computer or mobile device. The online process is quick and easy.
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Available 24/7 – The online portal never closes, so you can pay your bill anytime day or night. No more trying to make it in during office hours.
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Avoid late fees – Paying online means never forgetting a due date. As long as you pay by the due date, you’ll avoid late fees.
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Go paperless – Paying online allows you to go paperless and stop receiving bills in the mail. This saves paper and reduces clutter.
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Store payment methods – The portal allows you to securely store payment accounts to use for each monthly bill. No more entering card details every time.
How to Pay Your Water Bill Online Step-by-Step
Ready to start paying your Duncanville water bill online? Follow these simple steps:
1. Set up your online account
First, you’ll need to set up an online account in the customer portal if you don’t already have one. Here’s how:
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Go to https://selfservice.duncanville.com/energov_prod/selfservice
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Click “Register”
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Enter your account information (account number, email, etc)
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Create a secure password
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Agree to the terms and verify your email
Once your account is created, you can start managing bills immediately.
2. Log into your account
To pay your bill, first log into your account at https://selfservice.duncanville.com/energov_prod/selfservice using your email and password.
3. Select “Pay Bill”
Once logged in, select “My Invoices” from the menu. Then choose the invoice you want to pay and select “Pay Bill”.
4. Enter payment details
On the payment screen, enter your credit/debit card or bank account information. Make sure payment details are accurate to avoid errors. Consider storing this payment method to save time for next month’s bill.
5. Confirm payment
Carefully review the payment details before submitting. Once submitted, your payment will be processed immediately. Payment confirmation will be sent to your email.
And that’s it – your water bill is paid! The fast and easy online process should only take a few minutes each month.
Helpful Tips for Paying Online
Here are some useful tips to get the most out of paying your Duncanville water bill online:
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Set up bill reminders to avoid late fees. Use calendar alerts or your utility provider’s auto-reminders.
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Go paperless and stop mailed bills to save paper and time. View/pay bills through the online account only.
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Save your payment method securely in the online account to skip re-entering details each time.
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Contact Duncanville Water Utilities immediately if your credit card on file expires or is lost/stolen to avoid disruption.
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Consider enrolling in auto-payments to have your bill paid automatically each month by the due date.
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Always double check account/payment information entered to avoid processing errors that lead to late fees.
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Use the online account dashboard to monitor monthly usage and spot abnormal spikes that indicate leaks.
Paying your Duncanville water bill online through the customer portal is the perfect solution for busy households. It takes just minutes each month and helps avoid late fees while saving paper. Sign up for an account today and say goodbye to paper bills and long drives to City Hall!
Welcome to Utility Customer Service Office
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The City of Duncanville offers the following services for our customers (not all services may be offered at particular locations). Water, sewer, garbage and drainage services will be billed on one statement for your convenience. Our utility rates are found to be some of the lowest in the metroplex. Meters are read every 28-34 days (varying due to weekends and holidays). The utility invoices are mailed each Wednesday based on cycle (Cycle 1 is the first Wednesday, Cycle 2 is the second, etc.) and will be due 19 days later. |
Pay Your Utility Bill Over the Phone 1-888-271-6350 |
PAYMENTS UPDATEThe January maintenance and updates for the Citizen Self-Service (CSS) portal include user authentication upgrades. The new features provide clients greater flexibility and customization capabilities when configuring their Authentication approach. Various Multi-Factor Authentication (MFA) methods are included to protect sensitive information and prevent unauthorized access to systems and user data. The email address used for re-registration must match the email address used for the original registration in CSS. This also applies if an end user uses a supported social platform account (e.g., Facebook, Google). Re-registering using a non-matching email address or social platform account that uses a non-matching email address will result in errors that will delay access to CSS. |
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Where do we get our drinking water?
Duncanville’s drinking water is obtained from surface water sources and has maintained its “Superior” water quality rating. Our surface water supplies are purchased from the City of Dallas. Dallas treats and uses surface water from seven sources: Elm Fork of the Trinity River, and lakes Grapevine, Lewisville, Ray Hubbard, Ray Roberts, Tawakoni, and Fork. Lake Palestine is currently in the process of being connected to Dallas’ system, with an anticipated connection date of 2027.
How to Setup and Make a Payment With Duncanville’s New Utility Billing System
What services does Duncanville utility billing offer?
Provides essential services like water, sewer, garbage, and drainage with competitive rates and online payment options. Duncanville Utility Billing, located at 203 E Wheatland Rd, Duncanville, TX, provides essential services to the community, including water, sewer, garbage, and drainage.
How do I get a monthly bill in Duncanville?
To get a monthly bill from Duncanville Water Utilities, you can go directly to our Online Bill Payment website or go to the City of Duncanville home page and select Pay Bill Online.
Who collects water in Duncanville, TX?
The Duncanville Water collects surface water supplies purchased from the City of Dallas. Established in 1947, it is responsible for water collection in Duncanville, TX. Some City of Duncanville residents may discover late fees on their utility bills.
Are there late fees on utility bills in Duncanville?
Some City of Duncanville residents may discover late fees on their utility bills. The city’s utility billing software is automatically adding late fees for the period starting from February 15, 2021, through March 5, 2021.
How do I Stop my Water service in Duncanville?
When you move out of a home in Duncanville, you’ll need to stop your water service with the Duncanville Water, so you don’t keep getting billed. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
How long does it take to set up water service in Duncanville?
When you move to a new home in Duncanville, you’ll most likely already have running water, but you’ll still need to set up water service with the Duncanville Water. Luckily, Duncanville has made it pretty simple with the following online form. Starting service generally takes just two business days.
