Pay Eustis Water Bill: A Guide to Paying Your Utility Bill On Time

Having your water service interrupted due to non-payment can be extremely inconvenient and disruptive to your daily life. That’s why it’s critical for Eustis residents to understand the various options for paying their water bill on time each month. In this comprehensive guide I’ll walk through the available payment methods tips for avoiding late fees, and answers to frequently asked questions about paying your Eustis water bill.

Overview of Payment Options for Eustis Water Bills

The City of Eustis offers residents several convenient ways to pay their monthly water/sewer utility bill. The main options include:

• Online – Pay via the online payment portal using your account ID and PIN number. Allows payment by credit/debit card or e-check.

• Phone – Call the 24-hour automated phone payment system at 1-844-611-4031 Credit card payment only,

• Mail – Send a check or money order with your bill stub to the mailing address listed on your statement.

• Drop Box – Place your payment envelope into the 24/7 drive-up drop box located outside City Hall.

• In Person – Visit the Water Customer Service office during business hours to pay by cash, check or card.

• Auto-Pay – Set up recurring monthly payments directly from your bank account via electronic funds transfer.

Knowing and utilizing these available payment methods can help Eustis residents avoid late fees and maintain uninterrupted water service.

Paying Your Eustis Water Bill Online

Paying online via the Eustis Water Utility website is one of the most popular options for paying your bill. Here are step-by-step instructions for making an online payment:

1. Visit https://www.eustis.org/Services/Pay-Utility-Bill

2. Locate your Eustis Water account ID and PIN numbers on your paper billing statement.

3. Enter your account ID and PIN into the online payment portal.

4. Select whether you want to make a one-time payment, set up recurring payments, or just view your balance.

5. If paying one-time, enter your payment amount and submit your payment.

6. Provide your credit/debit card information or electronic fund transfer details.

7. Verify all payment details before submitting. Print or save the confirmation page.

Paying online is fast, convenient, and secures your on-time payment each month. Just be sure to have your account number and PIN handy for easy access.

Paying by Phone with Automated System

In addition to online payments, the City of Eustis offers an automated phone payment system at 1-844-611-4031.

To use this system to pay your water bill by phone:

• Have your Eustis Water account number ready.

• Call 1-844-611-4031.

• Follow the voice prompts to make a one-time payment or set up recurring payments.

• Enter your credit/debit card details when prompted.

• Record the confirmation number at the end of the call.

• Log into your account online to confirm payment was applied properly.

This automated phone payment method allows fast, convenient pay by phone option for your water bill when you don’t have access to the online system.

Paying by Mail with Check or Money Order

If you prefer to pay your Eustis water bill by physical mail, here are the steps:

• Write a check or obtain a money order made out to “City of Eustis.”

• Write your Eustis Water account number on the check or money order.

• Include your bill payment stub from your statement, or include your account number on the letter.

• Seal your payment and bill stub in an envelope.

• Mail your envelope to City of Eustis Water Customer Service, PO Box 1946, Eustis, FL 32726-1946.

• Allow 5-7 business days for delivery and processing time.

• Log into your account to confirm your mailed payment was applied properly.

Mailing a check or money order is a simple way to pay your water bill if you prefer not to pay online or by phone. Just make sure to mail it several days before the due date.

Dropping Off Payment at the 24-Hour Drop Box

For Eustis residents who prefer to directly drop off their water bill payments, the City provides a 24/7 drive-up drop box outside City Hall.

To use the drop box to pay your water bill:

• Write a check made payable to City of Eustis.

• Include your payment stub or write your account number on the check or envelope.

• Put your payment and stub in the provided envelope.

• Drive to the drop box located at 10 S. Eustis Street, Eustis FL.

• Place your sealed envelope into the drop box slot.

Payments left in the drop box before 4:00pm are typically processed the same day. It’s a quick, no-contact way to pay your bill on your own schedule.

Paying in Person at the Water Customer Service Office

Eustis residents can also pay their water utility bills in person at the Water Customer Service Office located at 10 S. Eustis Street.

To pay your bill at the office:

• Bring your payment stub and chosen payment method – the office accepts cash, checks, money orders, and credit/debit cards.

• Go to the Water Customer Service Office during regular business hours: Monday-Friday 8:00am-5:00pm.

• Present your payment and stub to the customer service representative.

• Receive a printed receipt confirming your payment details.

• Log into your account later to verify proper payment processing.

Paying in person allows you to present your payment directly to a representative and receive instant confirmation. It’s a good option if you prefer face-to-face customer service.

Auto-Pay for Convenient Recurring Payments

For the most convenient hassle-free option, Eustis residents can enroll in the Auto-Pay program for automatic monthly payments directly from your bank account.

To set up Auto-Pay:

1. Locate the Auto-Pay enrollment form on the City of Eustis website.

2. Complete the authorization form with your account details and banking information.

3. Return the form with a voided check or deposit slip from your chosen bank account.

4. Allow 30 days for initial processing before the first automatic withdrawal.

5. Your bill will now note “Account will be drafted” with the deduction amount each month.

With Auto-Pay established, your Eustis water bill is paid automatically each month, preventing late payments! It provides peace of mind knowing your bill is handled.

Avoid Late Fees and Service Disruption

Missing payments on your Eustis water bill can lead to penalties like late fees, interest charges, and even water service shut-off. Avoid these issues by paying your bill in full by the due date noted on your statement.

Here are some tips to pay on time and avoid late fees:

• Mark your due date on your calendar with bill payment reminders.

• Enroll in Auto-Pay or paperless billing for automatic payments.

• Sign up for bill reminders from the City via phone, email or text message.

• Know your account balance by logging into your account frequently.

• Call the utility billing office immediately if you anticipate difficulty paying on time.

Using the various payment methods available and paying by the due date will help you avoid financial penalties and inconvenient service disruption.

Frequently Asked Questions About Paying Water Bills

What are the fees for paying by phone or online?

The City does not charge fees for paying your water bill online, by phone, mail or drop box. Fees only apply to in-person credit/debit card payments.

When is my payment due?

Your monthly water bill is due by the due date printed on your paper statement, usually around the 20th of each month. Check your statement or online account for the exact due date.

What if I’m enrolled in Auto-Pay but still received a late fee?

Contact the utility billing office immediately if you receive late fees despite being enrolled in Auto-Pay. There may be an issue with your bank withdrawal that needs addressing.

What do I do if I lost my bill and don’t know my account number?

Contact the utility billing office for assistance looking up your account details if you misplaced your statement and don’t have your account number. Proof of identity may be required.

How can I check if you received my mailed payment?

Log into your online account several business days after mailing your payment to confirm it was received and processed properly onto your account balance.

Knowing all the ways to pay your Eustis water bill, from online payments to Auto-Pay, ensures you can prevent service interruption by paying on time every month. Use