Having a continuous supply of safe drinking water and reliable sewer service requires paying your water bill to Anniston Water Works & Sewer Board (AWWSB) regularly each month. AWWSB offers Anniston residents multiple ways to pay water bills conveniently – by mail, phone, in person, or online. This article will go over the available payment options to choose the best method for you to pay your AWWSB water utility bill.
Online Bill Pay
The fastest and most convenient way to pay your AWWSB water bill is through online bill pay on their website. You can make secure online payments 24/7 at your own pace.
To start online bill pay, go to www.awwsb.org and click “Online Bill Pay” under the Services tab. You will need your 10-digit AWWSB account number to set up an online profile.
Benefits of online bill payment include:
- Pay anytime – 24/7 access
- Avoid late fees with instant on-time payment
- Schedule future payments
- Store payment information for easy repeat use
- Go paperless with eBills
With online bill pay there are no stamps required and you get instant payment confirmation that your AWWSB bill is paid in full.
Pay By Phone
In addition to online payments, AWWSB offers a pay-by-phone option through their automated payment system. To use this method, call toll-free 1-855-948-1923 anytime.
You will need to enter your 10-digit account number, street number, and ZIP code. The automated system will tell you your balance due and prompt you to input debit/credit card or checking account details to make a payment.
Phone payment is quick, available 24 hours a day, and provides instant payment confirmation. Avoid late fees by calling to pay your water bill whenever it’s convenient for you.
Pay By Mail
Paying by physical check through the mail is still an option for AWWSB water customers. Your monthly paper statement includes a payment stub and mailing envelope that you can detach and return with a check or money order
Be sure to write your 10-digit account number clearly on the check or money order. Allow 5-7 business days for standard mail delivery time so your payment arrives by the due date Sending your payment by mail provides a paper trail for your records.
Pay In Person
To pay your AWWSB water bill with cash or check in person, visit the main office location at:
Anniston Water Works & Sewer Board
1429 Noble Street
Anniston, AL 36201
The office is open Monday-Friday from 7:30am-4:30pm. You can also use the after hours drop box on site to leave check or money order payments if needed. Paying in person gives you an immediate receipt as proof of payment.
Automatic Bank Draft
For hands-free bill payment, enroll in AWWSB’s Automatic Bank Draft program. This conveniently withdraws your water bill amount directly from your checking or savings account each month.
Bank Draft alleviates worries about late payments since the funds are transferred automatically on the due date. Sign up online or download the Bank Draft form from the AWWSB website to get started.
Account Management Resources
AWWSB provides online account management resources to help customers track billing and payment details. You can view your water usage graph, payment history, and billing inserts through your online account portal.
These tools help you monitor your household’s water consumption patterns and account status. Be sure to update your contact information if you move or change phone numbers to avoid any disruption.
Avoid Late Fees
Paying your AWWSB water bill after the due date results in a 10% late penalty fee added to your balance. This makes your water service costs grow higher over time. Set bill reminders and utilize auto-pay or online options to submit payment before the deadline.
If you anticipate difficulty paying on time, contact AWWSB immediately to discuss potential payment plan solutions. Maintaining an active account in good standing prevents headaches like service disruption.
Payment Assistance Programs
If you qualify based on eligibility factors like income level or household size, AWWSB partners with assistance programs to help pay water bills. Options like LIHEAP and County Social Services may provide financial relief for utility costs.
AWWSB also offers payment extensions or arrangements in certain hardship cases. Inquire with their office for details on bill help programs or potential discounts you may be eligible for.
Managing water and sewer services through Anniston Water Works requires paying your bill consistently each month. Take advantage of the versatile payment methods offered, like auto-pay, online, mail-in, or in-person. Identify your preferred payment process to maintain a positive account status.
COVID-19 Update – Anniston Water Works – New Office Guidelines
How do I pay my Anniston water works & sewer board bill?
Pay your Anniston Water Works & Sewer Board bill online with doxo, Pay with a credit card, debit card, or direct from your bank account. doxo is the simple, protected way to pay your bills with a single account and accomplish your financial goals.
How do I create a new account at Anniston water works?
You can create a new account on the Anniston Water Works website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account?
How long does it take to start water service in Anniston?
Starting service generally takes just two business days. Click here to fill out a Start Service Form. When you move out of a home in Anniston, you’ll need to stop your water service with the Anniston Water Works, so you don’t keep getting billed.
Where does Anniston get its water?
Established in 1889, the City of Anniston Water Works & Sewer Board is currently obtaining its supply from a combination of sources: the Coldwater Spring classified as groundwater under the influence of surface water; and the Hillabee Reservoir, a surface water source.
Does Anniston have a water quality report?
Under the authority of the Safe Drinking Water Act, the EPA requires Anniston Water & Sewer Board to assess local water quality each year and distribute a Consumer Confidence Water Quality Report. At WaterZen, we review these reports and make the information available, in a concise, straightforward, and easy-to-understand way.
Why did Anniston water works receive the best-possible grade?
As you can see, Anniston Water Works received the best-possible grade because the amounts of contaminants found in the water supply were better than the Public Health Goal and most other water providers we’ve analyzed. Have a Question, Issue or Comment?
