Paying bills can be a hassle – from finding time to sit down and pay each one, to remembering multiple logins and passwords, to ensuring your payment goes through on time. But paying your EPB electric and fiber optic bill doesn’t have to be difficult. EPB offers a fast, easy way to pay your bill over the phone so you can cross this chore off your to-do list quickly.
Why Pay Your EPB Bill by Phone?
Paying your EPB bill by phone is one of the most convenient payment options available Here are some of the top benefits of paying your EPB bill by phone
It’s Fast
Phoning in a payment to EPB’s automated phone system takes just a few minutes. You don’t have to wait for a website to load or remember your online login info. Just call the number, follow the prompts, and your payment can be processed in less than 5 minutes. It’s much faster than logging in online or mailing in a payment.
It’s Available 24/7
EPB’s automated phone payment system is available 24 hours a day, 7 days a week. You can call to pay your bill anytime it’s convenient for you – early in the morning, late at night, or on weekends. The phone system is always ready to take your payment.
No Website Required
To pay your bill online, you need to have access to a computer and remember your login information for the website. But to pay by phone, all you need is your phone! As long as you have your EPB account number and payment info ready, you can call and pay from anywhere.
Payments Post Quickly
When you pay your EPB bill over the phone, your payment is posted to your account almost instantly. You don’t have to worry about delays from the mail or potential website glitches. As soon as your automated payment processes, your account is credited.
###speaking from experience, paying my EPB bill by phone is so fast and easy that I’ve made it my go-to payment method. The convenience of being able to call anytime and have my payment processed within minutes cannot be beat. I never have to worry about late payments when I pay by phone.
How to Pay Your EPB Bill by Phone
Ready to give phone payment a try for your EPB electric or fiber optic bill? Here is a step-by-step guide to paying your bill by phone:
Step 1: Have Your Account Number Ready
You will need to provide your 10-digit EPB account number when prompted by the automated system. Having this handy will make the payment process quick and easy.
Step 2: Call the Number
To pay by phone, simply call EPB at 423-648-1372. This number will connect you to the automated phone payment system.
Step 3: Follow the Prompts
Listen closely to the prompts from the automated system. You will be asked to enter your 10-digit account number, the amount you owe and the payment information for the account you wish to use.
Step 4: Enter Payment Information
When prompted enter your payment details. This may include credit card number, expiration date and CVV code. Or, you may enter checking account details.
Step 5: Confirm Payment Details
The automated system will repeat back your payment info. Confirm that all details entered are correct.
Step 6: Receive Payment Confirmation
After you confirm the payment details, the automated system will provide a confirmation number. Write this down or save it in your phone as proof of payment.
And just like that, your payment is processed and posted to your account! The whole call usually takes just a few minutes.
Phone Payment Tips
To make sure your EPB phone payments go smoothly each month, keep these tips in mind:
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Have your account number ready – Saving your account number in your phone or keeping your latest bill handy ensures you can easily provide this info when prompted.
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Know your balance – The automated system will ask for the payment amount. Review your latest bill to know the balance prior to calling.
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Write down the confirmation number – Be sure to note the confirmation number at the end of the call so you have a record of your payment.
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Set a reminder to pay – Mark your calendar or set a reminder to prompt you to pay your bill by the due date each month.
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Pay a few days early – Paying your bill a few days before the due date gives the payment time to process so it’s not late.
As an EPB customer myself, I always keep my account number saved in my phone and pay my bill by phone a few days before the due date each month. This gives me peace of mind knowing my payment will process in time.
Other EPB Bill Pay Options
In addition to phone payments, EPB provides several other convenient ways to pay your electric and fiber optic bill:
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EPB Online Account Portal – Login to your online account anytime to view your balance and make an e-payment.
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EPB Mobile App – Download the EPB app to your smart device to pay on-the-go.
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Automatic Bank Draft – Have your payment deducted directly from your checking account each month.
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Mail – Send a check or money order to EPB’s payment processing center (allow 5-7 days for processing).
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In Person – Visit the EPB office at 10 W MLK Blvd in Chattanooga to make a payment.
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Authorized Payment Centers – Take your bill stub to an authorized retail location to pay in person.
No matter which option you choose, EPB makes it easy to pay your bill in a way that’s convenient for you. But when you need the quickest, simplest way to pay, phoning it in can’t be beat!
Paying Your EPB Bill by Phone is Easy
As an EPB customer, you deserve a stress-free bill payment process. Paying your electric and fiber optic bill by phone is:
- Fast – payments process in minutes
- Easy – just call in your payment info
- Convenient – available 24/7 by phone
- Secure – automated system safely processes payment
- Paperless – no checks or stamps required
So don’t wait for your next bill to give the EPB phone payment system a try. Anytime you need to pay your bill quickly and easily, just call 423-648-1372. The friendly automated system will walk you through the payment process in no time. Payments post to your account almost instantly.
With phone bill pay, you can cross that chore off your list in just a few minutes anytime! It doesn’t get more convenient than that. Pick up the phone and give EPB automated phone payments a try today.
Make a Payment Account Amount Due
Until your account is processed by billing, dollar amounts are estimated. Your final bill will vary based on additional services, previous amounts due, and the billing program (like budget bill) you have chosen.
If you are a current EPB AutoPay customer using a credit card on file (Master Card, Visa, Discover), you must re-enroll in our new payment portal to continue making automatic payments. You may also now choose additional payment methods like American Express, Venmo, PayPal & more!
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FAQ
Where can I find my EPB?
What is the email address for EPB?
Does EPB have an app?
How do I pay my EPB Fiber Optics bill online?
Existing customers can contact EPB customer support to get access. Once your account is created, you can log in to the customer portal using your email or phone number and password. Here’s where you’ll find all your account details and billing options. Follow these simple steps to pay your EPB fiber optics bill through the online portal 1.
What services does EPB offer in Chattanooga TN?
EPB offers high-speed fiber internet, TV, and phone services to residents of Chattanooga, Tennessee and surrounding areas. With online bill pay through their customer portal, you can view your balance, see payment history, set up autopay, and make one-time payments.
How do I start EPB service?
Register Here Looking to start EPB service? Log in to your secure MyEPB portal and manage your energy and fiber optics accounts. Pay bills, change service, sign up for Levelized Billing, Auto Pay, Paperless billing, and more!
How do I Reset my EPB account password?
Go to epb.com/portal and enter your email or phone number and password. If you’ve forgotten your password, you can reset it through the “Forgot Password” link. 2. Select “Pay My Bill” After logging in, you’ll be brought to the overview dashboard. Click on “Pay My Bill” to go to the billing and payments section. 3. Choose Your Account
What if I Can’t Make my EPB Energy payment on time?
If you are unable to make your EPB Energy payment on time, we can work with you to make alternative arrangments. You may still be responsible for late payment fees on any past due charges, including those charges that have been granted a payment extension. Replace filters monthly to keep it running smoothly. Let’s talk about your home’s energy.
How does EPB autopay work?
With autopay, your EPB fiber optics bill is paid automatically each month on the due date using your payment method on file. This ensures you never miss a payment. To enroll, just select the “Enroll for Autopay” option when making an online payment. You can cancel or change this anytime through your account.
