Paying your water bill is a necessary routine for households and businesses in Sumter. Depending on your location, your water service may be provided either by the City of Sumter or Sumter County. Both offer convenient ways to view and pay your water bill online, by phone, by mail or in person. This article will outline the various payment options and provide tips for paying your Sumter water bill on time each month.
Who is Your Sumter Water Provider?
The first step is determining whether your water service is through the City of Sumter or Sumter County.
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City of Sumter provides water service to households and businesses located within the Sumter city limits,
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Sumter County provides water service to the unincorporated areas of the county. Major systems include Shiloh, Wedgefield-Stateburg and others.
Check your latest water bill or call the utility provider to confirm. This will determine where and how to pay your water bill.
Paying Your Water Bill with the City of Sumter
For homes and businesses in the City of Sumter, there are several ways to pay your water bill:
Pay Online
The fastest and most convenient way to pay is through the City of Sumter online bill pay system.
To pay online:
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Visit the website and click on “Pay My Bill”.
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Enter your account number and 4-digit PIN. First time users will need to register.
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Choose a payment amount and submit your payment.
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Payment confirmation will be provided.
Online payments can be made with Visa, MasterCard, Discover Card or electronic check.
Pay by Phone
Call the City of Sumter Utility Billing department at (803) 436-2541 to pay by phone. Have your account number and payment details ready.
Pay by Mail
Utility payments can be mailed to:
City of Sumter Utility Billing
P.O. Box 1449
Sumter, SC 29151
Mail your payment stub and check or money order. Allow 5-7 days for processing.
Pay in Person
You can pay your City of Sumter water bill in person at the Utility Billing office located at:
130 S. Harvin St.
Sumter, SC 29150
Payments are accepted Monday-Friday from 8:30am-5:00pm. A drive through window is available.
Cash, check, money order and credit/debit cards are accepted.
Paying Your Sumter County Water Bill
If you live in the county’s service areas like Shiloh or Wedgefield-Stateburg, here are your options for paying your Sumter County water bill:
Pay Online
Payments can be made online through Sumter County’s payment portal.
To pay online:
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Go to the portal and select “Pay Water Utility”.
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Enter your account number and 4-digit PIN. First time users must register.
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Choose your payment amount and submit.
Online payments are processed immediately using Visa, MasterCard or electronic check.
Pay by Phone
Call Sumter County Water Utility at (803) 774-3854 to pay your water bill by phone. You’ll need to provide account details and payment info.
Pay by Mail
Mail your payment to:
Sumter County Water Utility
1289 N Main St.
Sumter, SC 29153
Include your payment stub and check or money order. Allow 5-7 days to process.
Pay in Person
In-person payments can be made at:
Sumter County Water Utility Office
1289 N Main St.
Sumter, SC 29153
The office is open Monday-Friday from 8:30am-4:30pm. Cash, checks, money orders and credit/debit cards are accepted.
Tips for Paying Your Sumter Water Bill
Follow these tips when paying your water bill in Sumter:
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Double check your service provider to pay the right utility company
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Have your account number handy to process payments quickly
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Pay on time by the due date to avoid late fees
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Opt for auto-pay or recurring payments as an easy option
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Sign up for paperless billing to receive bills electronically
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Update contact information if moving or needing to change your address
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Contact the utility provider if you have billing questions or need to make payment arrangements
Paying your water bill on time ensures uninterrupted service. Learn your options and choose the payment method that fits your needs, whether online, by phone, mail or in person. Consistently paying your water bill is a simple way to avoid complications!
Frequently Asked Questions about Paying Water Bills in Sumter
Here are answers to some common questions about paying water bills in Sumter:
What are the due dates for paying my water bill?
City of Sumter bills are due on the 10th of each month.
Sumter County bills are due on the 15th of each month.
What if I’m unable to pay my bill in full?
Contact your utility provider immediately to discuss extended due dates or payment plan options. Partial payments may also be accepted.
What are the late payment penalties?
The City of Sumter charges a 10% penalty on overdue balances. Sumter County charges a 5% late fee.
What if I forget to pay my bill?
If not paid on time, your service may be suspended. Contact the utility immediately regarding disconnected service to get reconnected. Additional fees may apply for reconnection.
Can I pay online if I’m a first-time customer?
Yes, first-time customers can register their accounts online to gain access to online payment options. You’ll need your account number and an email address.
How can I get a copy of my water bill?
Both utilities provide access to billing history and statements online, or you can call the billing offices to request a copy.
Who do I contact for questions about my water bill?
For City of Sumter accounts, call (803) 436-2541. For Sumter County accounts, call (803) 774-3854. The utility providers can answer billing questions or investigate issues.
Paying your water bill in Sumter is fast and hassle-free when you know the payment options. Reach out to the City of Sumter or Sumter County utility department if you need assistance getting set up, making payments, or have any other questions or concerns!
