How to Pay Your Douglas County PUD Bill Online, by Phone, or In Person

Douglas County PUD provides essential utility services like electricity, water, and broadband internet to over 20,000 customers in North Central Washington Paying your Douglas PUD bill on time each month ensures uninterrupted service and avoidance of late fees. Douglas PUD offers multiple convenient payment options including online, phone, mobile app, and in-person

Paying Online

The quickest way to pay your Douglas PUD bill is online through their website or mobile app. Here’s how to pay online:

1. Go to douglaspud.org and select “Online Payment”

2. Click on “Login to SmartHub”

3. Login using your SmartHub account credentials. If new, select “New User Registration” to create an account

4. Choose your Douglas PUD account and enter your payment amount

5. Select a payment method such as credit/debit card or bank account

6. Review payment details and submit

Online payments post instantly to your account. Through SmartHub you can also setup autopay, paperless billing, and account notifications.

Paying Through the SmartHub App

In addition to the website, Douglas PUD offers the SmartHub mobile app for Apple and Android. The app allows you to easily:

• Check your balance
• View usage history
• Make payments
• Report outages
• And more

Download SmartHub to pay on the go anytime.

Paying by Phone

To pay your Douglas PUD bill over the phone, you can call toll-free 1-855-939-3528. This automated payment line is available 24/7 and accepts payments by credit/debit card, checking account, or savings account.

You’ll need to have your Douglas PUD account number handy when paying by phone. Phone payments process instantly.

Paying by Mail

Douglas PUD also accepts mailed bill payments by check or money order. Include your payment stub from your monthly bill and mail to:

Douglas PUD
PO Box 1119
Bridgeport, WA 98813

Allow 5-7 business days for mailed payments to process. Write your Douglas PUD account number on checks or money orders.

Paying In Person

To pay your utility bill in person with cash, check, or credit/debit card, visit either Douglas PUD office during business hours:

East Wenatchee Office:
1151 Valley Mall Pkwy
East Wenatchee, WA 98802

Bridgeport Office:
109 13th St
Bridgeport, WA 98813

In-person payments post to your account immediately if received before 2pm. The East Wenatchee office has a 24/7 drop box for after hours payments.

Payment Methods Accepted

Douglas PUD accepts the following payment methods without any fees:

• Cash
• Personal check
• Money order
• Debit card
• Credit card (Visa, MasterCard, Discover)
• Automatic bank draft

Review your account activity and payment history anytime through SmartHub.

Enrolling in Autopay

For worry-free bill payment, enroll in autopay through SmartHub to have your bill paid automatically each month. Here’s how to setup autopay:

1. Login to SmartHub
2. Under “Billing & Payments” select “AutoPay Program”
3. Enter your payment method information
4. Confirm your authorization

Your bill will now be paid on the due date monthly by automatic withdrawal from your bank account or credit card.

Budget Billing

For consistent electric costs throughout the year, sign up for Douglas PUD’s Budget Billing plan. This averages your payments over 12 months based on historic usage. Your bill amount stays the same each month.

Call Douglas PUD or enroll through SmartHub. Your account will be periodically reviewed and your payment amount adjusted up or down accordingly.

Payment Extensions

If you are unable to pay your bill in full by the due date, Douglas PUD does offer payment arrangements in some circumstances.

Call 509-884-7191 as soon as possible to explain your situation and request an extension or installment payment plan. Payment arrangements before disconnection may stop your service from being interrupted.

Financial Assistance

If you are struggling to pay your utility bill, the following financial assistance programs are available:

• LIHEAP – Helps pay energy bills for low income households

• Project Share – Provides bill payment help through customer donations

Visit the Douglas PUD website for details on qualification and applying for bill assistance programs. Additional support may be available through local community agencies and nonprofits.

Avoid Disconnection

Unpaid Douglas PUD bills that are more than 60 days past due are subject to disconnection. Make every attempt to pay on time or set up a payment arrangement if needed.

Reconnection fees apply and full past due balances must be paid before service is restored. Avoid service interruptions by paying on time.

Closing Your Douglas PUD Account

If you’re moving, make sure to close out your Douglas PUD account by calling customer service at 509-884-7191 or through SmartHub. Provide a forwarding address and pay any remaining balance to avoid being sent to collections.

Paying your Douglas PUD utility bill is fast and simple through the many available online, phone, mobile, and in-person options. Take advantage of paperless billing, automatic payments, and budget billing to easily manage your account. Keep your essential electricity, water, and internet services uninterrupted by paying on time every month.