Santee Cooper provides electricity and water services to over 2 million residential and business customers across South Carolina. Paying your Santee Cooper utility bill on time each month is important to avoid service disruption and late payment fees. Santee Cooper offers multiple convenient ways to pay including online, through their mobile app, by phone, mail, or in person.
Paying Online with My Energy Link
The fastest way to pay your Santee Cooper electric bill is online through their My Energy Link (MEL) web portal. Follow these simple steps:
- Go to SanteeCooper.com and select “My Energy Link”
- Click on “Log In” and enter your MEL username and password
- From the main menu, choose “Billing & Payments”
- Select your Santee Cooper account and “Make Payment”
- Enter your payment amount and submit
Online payments post instantly. You can also setup autopay and paperless billing through MEL.
Paying Through the MEL Mobile App
In addition to the website, Santee Cooper offers a free MEL mobile app for iOS and Android With the app you can
- Check your balance
- View billing history
- Make secure payments
- Monitor energy usage
- And more
Download the app to pay anytime, anywhere right from your phone.
Paying by Phone
To pay your Santee Cooper bill by phone call toll-free 1-855-729-3282. You’ll need to provide your 10-digit account number and billing zip code.
Phone payments can be made 24/7 using Visa, Mastercard Discover Card or electronic check. Payments process immediately.
Paying by Mail
Mail your Santee Cooper bill payment by check or money order to:
Santee Cooper
PO Box 188
Moncks Corner, SC 29461
Write your 10-digit account number on the payment and include your bill stub. Allow 7-10 business days for mailed payments to process.
Paying in Person
To pay your electric or water bill in-person with cash, check, or credit/debit card, visit a Santee Cooper customer service office or authorized payment location.
Santee Cooper Offices:
-
Moncks Corner: 1 Riverwood Dr, Moncks Corner, SC
-
Myrtle Beach: 803 10th Ave N, Myrtle Beach, SC
-
Garden City: 6275 Hwy 17 Bypass, Murrells Inlet, SC
Other authorized payment locations include Western Union, CheckFreePay, ACE Cash Express, and more. Payments made in-person before 4pm post same day.
Enroll in AutoPay
For convenient automated payments, enroll in Santee Cooper autopay through My Energy Link. Your bill will be paid each month on the due date by automatic withdrawal from your bank account or credit/debit card.
Autopay prevents late fees. You can cancel anytime. Enroll through your MEL account.
Payment Arrangements
If you’re unable to pay your full balance when due, call Santee Cooper at 1-843-761-8000 immediately to explain your situation and request a payment extension. This may help avoid service disconnection.
Payment plans and installment options may be available based on need. Discuss your payment arrangement early.
Financial Assistance Programs
If you are low-income and struggling with your Santee Cooper bill, payment help may be available through:
- Neighbors Helping Neighbors – Bill assistance funded by Santee Cooper customer donations
- LIHEAP – Helps pay home energy bills for qualifying households
Contact Santee Cooper to apply for bill help programs if you are facing financial hardship. Additional support may also be available through local community charities.
Avoid Disconnection
Failure to pay your Santee Cooper utility bill for 60+ days can result in service disconnection. A $30 reconnection fee also applies.
Avoid interruptions by paying on time, enrolling in budget billing, or setting up a payment arrangement if necessary. Keep your lights and water on by maintaining your account in good standing.
Closing Your Santee Cooper Account
If moving out of your home or apartment, make sure to close your Santee Cooper account by calling customer service or through your online MEL account. Provide a forwarding address and pay any final balance due. This avoids ongoing billing issues.
Paying your Santee Cooper electricity and water bill is quick and easy through the variety of online, phone, mobile, mail, autopay, and in-person options available. Take advantage of paperless billing and automated payments to simplify bill management. Keep your account current and services connected by paying on time every month.
Navigate this section
We aim to make paying your Santee Cooper bill easy and convenient. You can choose the payment option that fits best for you.
| Payment Option | Posting Time | Fees | Payment Method |
|---|---|---|---|
| MEL (Registered user) | Posts within 24 hours |
No fee for checking (ACH). Residential – $2.50 for credit/debit Commercial – $12.95 for credit/debit |
Credit/Debit Checking (ACH) |
| MEL (One-time payment)* | Posts within 24 hours | Residential – $2.50 Commercial – $12.95 | Credit/Debit Checking (ACH) |
| Pay As You Go Electric (PAYGE) | Posts in near real time | $1.95 – Residential only | Credit/Debit |
| CheckOut | Posts in near real time | $1.50 | Cash Only |
| Western Union | Posts within 24 hours | In-Store – $1.50 Online with Card – $16 | Cash Credit/Debit |
| By Mail | Posts within 7-14 business days | No Fee | Pay with Checking |
| By Phone* | Posts within 24 hours | Residential – $2.50 Commercial – $12.95 | Credit/Debit Checking (ACH) |
| In Person | Posts in near real time | No Fee | Check Cash |
| Auto Pay | Posts within 24 hours | No Fee for Checking (ACH) | Credit/Debit Checking (ACH) |
*Residential customers, a $2.50 transaction fee will be applied for every $300 increment on debit/credit card transactions or every $600 increment on ACH transactions.
Commercial customers, a $12.95 transaction fee will be applied for every $800 increment on debit/credit card transactions or every $1000 increment on ACH transactions.
Have questions about the items on your bill? Click button below to see an explanation.
My Energy Link (MEL)
Register for MEL to quickly and easily make fee-free online payments, plus get all the perks MEL offers. You also can make convenient one-time payments that include convenience fees without registering.
Pay As You Go Electric (PAYGE)
Pay what you want, when you want with PAYGE. To get started, call us at 800-804-7424.
eBilling with Auto Payment Option Un-enroll
FAQ
How do I pay my Santee Cooper bill by phone?
Why is my Santee Cooper bill so high?
What is the phone number for Santee Cooper prepay?
What is the largest power company in South Carolina?
How can Santee Cooper help me pay my electric bill?
Choose the date that fits your budget. See multiple accounts on one bill. Need more time paying your bill. Make monthly expense planning easier with Budget Billing. Pay the same amount toward your electric bill every month. Santee Cooper will review your past electricity use and project your average bill for the year.
What payment options does Santee Cooper offer?
Santee Cooper offers a variety of payment options for your convenience. Our most popular payment feature is paying your bill fee-free by registering your account in My Energy Link (MEL), our customer self-service website.
What does Santee Cooper do for a living?
Santee Cooper employees donate thousands of dollars each year to the area United Ways. United Way helps fund programs that provide electric assistance, among other things. If you need help paying your bill, visit sc211.org or dial 211. You have the power to choose when to pay.
What happens if my Santee Cooper Bill is late?
The United States Postal Service is lengthening its standards for the time it takes to deliver the mail, which could delay the delivery of your Santee Cooper bill and your payment by a couple of days. This may result in a late fee if your payment is received after the due date.
Can I send a check or money order to Santee Cooper?
Use the return envelope provided in your bill to mail your check or money order (no cash, please). The United States Postal Service is lengthening its standards for the time it takes to deliver the mail, which could delay the delivery of your Santee Cooper bill and your payment by a couple of days.
