Paying your utility bills on time each month is important to avoid late fees and service disruptions For Santee Cooper customers, paying your electric bill online is a convenient option that allows you to securely manage payments 24/7 In this comprehensive guide, we’ll walk through the steps to set up an online account with Santee Cooper and make a payment on your electric bill through their online portal.
Getting Started with Online Account Access
To pay your Santee Cooper electric bill online, you first need to establish online account access:
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Go to https //myservicesanteecooper,com/portal/ and click on “Login” in the top right corner
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On the login page, click on “New to My Energy Link?” to begin the registration process.
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Enter your Santee Cooper account number and service address zip code. Click “Continue”.
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Next, create a username and password. Make sure to choose something secure but easy to remember.
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Enter your contact information like email address and phone number.
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Accept the Terms & Conditions and click “Submit” to complete the registration.
Once your online account is created, you can login anytime to view your bill, make payments, analyze your energy use, and more.
Locating Your Current Bill
Before making a payment, you’ll want to login and view your current bill amount and due date:
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After logging in, click on “Billing & Payments” in the top menu bar.
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Here you can view PDF copies of your most recent bills. Locate the current month’s bill.
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Review the total amount due and the due date listed at the top of the bill. Note the minimum payment if you cannot pay the full balance.
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Scroll down to see a detailed breakdown of the charges including your energy usage.
Having the total bill amount and due date handy makes it easy to submit timely online payments.
Making a One-Time Payment
Santee Cooper offers several ways to pay your bill online. The quickest option is making a one-time payment:
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From the account homepage, select “Make Payment” under the Billing & Payments section.
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On the payment page, enter the amount you wish to pay. Make sure it covers at least the minimum amount due.
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Enter your credit/debit card or checking account information. Make sure the expiration dates and CVV codes are correct.
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Review the payment details and click “Submit” to process the payment.
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The payment will deduct instantly from your selected account. You’ll see a confirmation page with the transaction details.
One-time payments are handy for those months when you just need to quickly pay the amount due.
Setting Up Recurring Payments
For hassle-free bill payment, Santee Cooper lets you enroll in auto-pay:
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From the homepage, click on “Recurring Payments” in the top menu.
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Choose “Add New Automatic Payment” to set up autopay.
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Select the date each month you want payments to process automatically.
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Enter the payment amount. Choose the minimum due or full balance.
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Provide your credit/debit card or bank account number.
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Agree to the terms and click “Submit” to activate autopay.
Your bill will now be paid on schedule each month directly from your payment account.
Viewing Payment History
To lookup past bills and review payment status, use the Payment History feature:
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Click on “Billing & Payments” then select “Payment History”.
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Here you can see your payment activity for the past 24 months.
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Filter by payment type or date range to find specific transactions.
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View details like the payment amount, date paid, and confirmation number.
Referring to your payment history makes it easy to double check if a payment was processed or lookup an old confirmation number.
Receiving Bill Reminders and Alerts
To avoid late electric bill payments, Santee Cooper lets you set up customized bill reminders:
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Under “Billing & Payment Preferences”, toggle reminders on/off.
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Choose to get reminders by email, text, and automated phone call.
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Pick how many days before your due date you want to be alerted.
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Fill in your contact info to get alerts through your preferred channels.
With reminders enabled, you’ll get notices when your bill is ready and when a payment is due, ensuring on-time payment.
Getting Mobile Account Access
In addition to the online portal, Santee Cooper offers a mobile app for account access on the go:
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Download the “Santee Cooper App” from the App Store or Google Play.
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Log in using your online portal username and password.
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Manage your account, view or pay your bill, check outage status, and more.
The app makes it easy to monitor and pay your electric bill from anywhere, 24/7.
Contacting Customer Support
If you ever have issues with online bill payment or your account, Santee Cooper has a help center available:
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Click “Contact Us” at the top of the website to see support options.
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Start a live chat with an agent for real-time assistance.
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Call 1-843-761-8000 to speak with customer service 24/7.
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Submit online support tickets for questions and get emailed responses.
Santee Cooper’s knowledgeable support team can troubleshoot any payment problems or account issues you encounter.
Paying bills on time is essential for avoiding late fees and service interruptions. Santee Cooper electric customers can easily pay online 24/7 through the online portal or mobile app. Follow the instructions above to establish online account access, pay one-time or recurring bills, and get payment reminders. Santee Cooper’s online payment options make managing your electric account quick, convenient, and secure.
Navigate this section
You can manage your entire account online, including signing up for outage alerts and making payments, with My Energy Link, or MEL.
My Energy Link makes doing business with us easier than ever before.
Not a registered user? Its easy to get signed up today!
Creating an online profile allows you to:
- View your bill and your current balance.
- Pay your bill on your computer, smartphone or mobile device. Auto Pay is still available.
- Pay fee FREE with your checking account and routing number.
- Compare your electricity usage to past months usage.
- Sign up for text, email and push notifications.
- And so much more!
You can always make a one-time payment online without creating an account, but there is a fee associated with paying as a guest.
eBilling with Auto Payment Option Un-enroll
FAQ
Where can I pay my Santee Cooper bill?
How he can pay bill online?
What is the phone number for Santee Cooper pay as you go?
What is the largest power company in South Carolina?
What payment options does Santee Cooper offer?
Santee Cooper offers a variety of payment options for your convenience. Our most popular payment feature is paying your bill fee-free by registering your account in My Energy Link (MEL), our customer self-service website.
How do I pay my Santee Cooper Bill?
Have your payment drafted monthly from your checking account, savings account or credit card (fees apply) in one of these ways: Fill out the form on the back of your bill. Fill out the Auto Pay application and return it to a Santee Cooper retail office. If you need help paying your bill, please visit Payment Assistance.
How do I set up a prepaid account at Santee Cooper?
You must first contact a Customer Service Representative at Santee Cooper. If you have an existing Santee Cooper account, you may change your existing account to a Pay As You Go Electric (PAYGE) account. You must pay a nonrefundable $20 connection fee, plus applicable taxes, and at least $50 to establish an initial prepaid credit balance.
Can I send a check or money order to Santee Cooper?
Use the return envelope provided in your bill to mail your check or money order (no cash, please). The United States Postal Service is lengthening its standards for the time it takes to deliver the mail, which could delay the delivery of your Santee Cooper bill and your payment by a couple of days.
What happens if my Santee Cooper Bill is late?
The United States Postal Service is lengthening its standards for the time it takes to deliver the mail, which could delay the delivery of your Santee Cooper bill and your payment by a couple of days. This may result in a late fee if your payment is received after the due date.
What does Santee Cooper do for a living?
Santee Cooper employees donate thousands of dollars each year to the area United Ways. United Way helps fund programs that provide electric assistance, among other things. If you need help paying your bill, visit sc211.org or dial 211. You have the power to choose when to pay.
