Paying your electric bill is an essential part of being a Caney Fork Electric Cooperative customer. Fortunately Caney Fork Electric makes paying your bill quick easy, and convenient through several different payment options. In this comprehensive guide, I’ll walk through the different ways you can pay your Caney Fork Electric bill online, by phone, or in person.
Online Bill Pay Through SmartHub
The easiest way to pay your Caney Fork Electric bill is through SmartHub, the online account management system With SmartHub, you can set up automatic payments, view your usage history, update account information, and more
To pay your bill through SmartHub:
- Go to https://caneyforkec.smarthub.coop/Login.html
- Log in with your account number and password.
- Click on the “Billing & Payments” tab.
- Select “Pay Now” to make a one-time payment or set up recurring automatic payments.
- Enter your payment information and submit.
SmartHub offers a fast, simple way to pay in just a few clicks. You’ll receive instant confirmation when your payment goes through. You can also view and download copies of your current and past bills.
Pay Online Through Caney Fork Electric Website
If you prefer not to use SmartHub, you can also pay your Caney Fork Electric bill online through the cooperative’s website.
To pay online through the website:
- Go to https://www.caneyforkec.com/
- Click on “Pay Bill” at the top of the page.
- Choose “Pay Bill Online Now” and enter your account number and last name.
- Select whether you want to make a one-time payment or set up recurring automatic payments.
- Enter your payment details and submit.
Like with SmartHub, paying online through the website is fast, easy, and secure. You’ll get instant payment confirmation.
Pay by Phone
If you don’t have computer access or prefer to talk to someone directly, you can pay your Caney Fork Electric bill over the phone.
To pay by phone:
- Call 1-800-636-2612
- Follow the automated prompts to make a payment using your account number, name, and debit/credit card details.
The automated phone system is available 24/7, so you can pay your bill anytime. You can also choose to speak with a customer service representative during normal business hours if you have any questions or need help processing your payment.
Pay by Mail
Paying by mail is a simple, old-school way to pay your Caney Fork Electric bill if you prefer not to pay online or over the phone.
To pay by mail:
- Write your account number on your check or money order.
- Make it payable to Caney Fork Electric Cooperative.
- Mail it to:
Caney Fork Electric Cooperative
P.O. Box 240
Woodbury, TN 37190
Be sure to allow 7-10 business days for your mailed payment to reach Caney Fork Electric and be processed. Payments must be received by the due date to avoid late fees.
Pay in Person
You can also pay your Caney Fork Electric bill in person at one of two locations:
Caney Fork Electric Cooperative Headquarters
240 EV Wilson Parkway
P.O. Box 240
Woodbury, TN 37190
Monday – Friday
8:00 am – 4:30 pm
Cannon County Customer Service Center
522 West Main Street
Woodbury, TN 37190
Tuesday and Thursday
8:00 am – 4:30 pm
When paying in person, you can pay by cash, check, money order, or credit/debit card. Be sure to bring your account number. Payments made in person by close of business each day are posted immediately.
Payment Kiosks
For added convenience, Caney Fork Electric offers self-service payment kiosks at the headquarters in Woodbury and Cannon County Customer Service Center. The kiosks accept cash or checks anytime those locations are open.
Payment Requirements and Policies
Keep these payment requirements and policies in mind when paying your Caney Fork Electric bill:
- Payment is due by the 10th of each month. Late fees apply after that date.
- Accounts can be disconnected if not paid by the cut-off date listed on the bill.
- There is a $30 fee for returned payments.
- Automatic bank draft payments and credit card payments can be set up for recurring payments.
- Cash payments over $2,000 must be reported to the Department of Revenue.
- Please call ahead for large cash payments to ensure sufficient funds are available.
- Open Monday – Friday from 8:00 am to 4:30 pm for payments and assistance.
Get Payment Assistance If Needed
If you are having trouble paying your bill, Caney Fork Electric offers several assistance programs:
- Budget Billing – Get predictable bills by averaging payments over 12 months.
- Payment Arrangements – Set up a payment plan for past due balances.
- Project Help – Get up to $300 in emergency bill payment assistance.
- THDA Emergency Repair & Replacement – Get help with home repairs and electric bill aid.
Contact a customer service representative to learn more and sign up for any payment assistance programs that you qualify for.
Stay Updated on Your Account
Be sure to monitor your account balance and due date closely each month. Sign up for text or email reminders through SmartHub so you never miss a payment. Avoid late fees and keep your service running by paying your Caney Fork Electric bill on time every month through one of the convenient online, phone, mail, or in-person options.
MANAGE YOUR ACCOUNT
Make payments, view bills and manage your account.
Most outages are small and take only a short period of time to restore. When power outages are widespread, an overall plan of action is put in place that involves every employee. When the power goes out Caney Fork Electric Cooperative crews are ready to respond 24 hours a day.
The energy right® new homes program provides energy efficiency, comfort, quality and savings. The energy right® program lets you spend less each month on energy bills, so that you can have more to spend on other things that make life more enjoyable.
Communitytvtn Features 2024 Caney Fork Electric Cooperative’s Annual Meeting
Does Caney Fork have a bank draft program?
Bank Draft: Caney Fork Electric Cooperative’s Bank Draft program takes the work and worry out of paying your electric bill each month.
What happens if Caney Fork Electric Cooperative Power goes out?
Make payments, view bills and manage your account. Most outages are small and take only a short period of time to restore. When power outages are widespread, an overall plan of action is put in place that involves every employee. When the power goes out Caney Fork Electric Cooperative crews are ready to respond 24 hours a day.
Where is Caney Fork Electric Co-op located?
Electric Company Electric Cooperative Utility Company Energy Supplier Power Company Caney Fork Electric Co-Op, located in Smithville, Tennessee, is a member-owned electric distribution cooperative serving residential, commercial, and industrial customers in the surrounding area.
