A Quick and Easy Guide to Paying Your Henrico Water Bill

Having access to clean, reliable water in your home is a necessity. As a Henrico County resident, understanding your water bill and payment options helps you manage this utility service. This comprehensive guide covers everything you need to know about receiving, reading, and paying your Henrico water bill smoothly.

Overview of Henrico Water Billing

The Henrico County Department of Public Utilities is responsible for providing water service and billing residents. Customers are billed bi-monthly and receive a single statement with charges for both water and sewer services.

After the billing period closes you’ll receive your statement by mail. It details your past and current water usage service dates, account balance, due date, and amount owed. Review your bill carefully to ensure accuracy before paying.

Understanding the Charges on Your Bill

When you receive your Henrico water bill, you may see a variety of different charges and fees Common line items include

• Water Usage Fee – Based on the tiered water rate structure and your household usage measured in CCFs (hundred cubic feet).
• Fixed Water Service Fee – Covers infrastructure and operations costs.
• Sewer Service Charge – Set fee based on your water meter size.
• Fixed Sewer Fee – Helps maintain sewer infrastructure.
• Taxes – Sales tax on water usage and other applicable taxes.
• Account Credits or Outstanding Balance – Prior under/overpayments.
• Penalties – Late fees, disconnection notice charge, other penalty fees.

Closely monitor your bill each period to catch anomalous spikes in usage. You may have leaks or need to adjust household water consumption habits.

Ways to Pay Your Henrico Water Bill

Henrico County offers flexible payment options to fit every preference and situation:

Online – Pay via the Paymentus portal. Securely pay by credit/debit card or e-check from your bank.

By Phone – Call the automated payment system at 804-501-4275 and follow prompts.

Mail – Send check/money order with your bill stub to Henrico Treasury.

In Person – Visit the Western Government Center or Eastern Government Center.

Auto Pay – Enroll in direct payments from your bank account each billing period.

Retail Locations – Take your bill barcode to a PayNearMe participating retailer.

Always retain your payment confirmation for records. Mail payments 7-10 days before the due date.

Avoid Late Fees and Disconnection

You can avoid penalties by paying your water bill in full by the due date printed on your statement. Key points:

• Bills are due upon receipt, which is every 60 days.
• A 10% late fee applies to overdue balances.
• Accounts 120+ days past due will have water service disconnected.
• Make payment arrangements if you’ll miss the deadline.

Set up account alerts for due date reminders or unexpected usage increases. Monitor your balance regularly and pay on time to continue uninterrupted water service.

Seek Assistance With Your Water Bill

If you’re struggling to cover the cost of water service in Henrico County, customer assistance options are available:

• Payment plans – Arrange installments for large balances.
• Payment extensions – Request extra time for payment if needed occasionally.
• Bill review – Verify the accuracy of your charges.
• Conservation tips – Reduce usage to lower your bill.
• Leak checks – Detect and resolve water leaks early.
• Financial assistance – Qualify for limited bill help.

Contact Henrico Public Utilities as soon as possible if paying your water bill becomes difficult. Avoid service disruption and additional fees.

Paying your recurring water bill on time takes diligence. Use the convenient payment methods above to manage your account. Seek help from Henrico County if needed to maintain uninterrupted water service for your household.