How to Pay Your BVU Electric Bill

Paying your monthly electric bill to BVU Authority is easy and convenient when you use one of their available payment options. From online payments to paying by phone, mail, or in person BVU offers flexibility to fit your schedule. Read on to learn the simple steps to pay your BVU electric bill.

BVU Authority provides electricity, water, wastewater, and fiber services to residents of Bristol, Virginia. When your BVU electric bill arrives each month, you have multiple ways to pay it on time before the due date.

Pay Your BVU Electric Bill Online

The fastest and most convenient way to pay your BVU electric bill is online through BVU’s customer portal. Here’s how simple it is:

1. Go to www.bvuacom and click on “Pay Now” in the top menu. This takes you to the log-in page

2. Enter your account number and password to access your BVU account portal. If you don’t have a portal account, you can easily sign up.

3. Once logged in, select the account you want to make a payment toward.

4. Enter the payment amount and submit your payment. You can pay the full balance or a partial payment.

5. Enter your credit card or bank account information. BVU accepts Visa, Mastercard, Discover, American Express, and e-checks.

6. Review your payment details and click “Submit Payment” to complete the transaction.

You’ll receive a confirmation email with your payment details. Payments made before 3 PM ET each weekday are applied to your account the same day. Pay anytime 24/7 for immediate processing.

Pay Your BVU Electric Bill by Phone

To pay your BVU electric bill over the phone:

1. Call BVU at 276-669-4112. Select option 2 for billing.

2. When prompted, enter your 10-digit BVU account number.

3. Follow the voice prompts to choose “Make a Payment” and select payment method.

4. Have your credit/debit card ready and enter the details. You can also pay directly from your bank account.

5. Enter the payment amount when prompted. Confirm payment details.

6. Receive a confirmation number at the end of your call. Payments by 4 PM ET on weekdays are processed same-day.

Paying by phone is quick and easy. However, hold times can be long if calling at peak periods.

Pay Your BVU Electric Bill by Mail

To pay your BVU electric bill through the mail:

1. Write your 10-digit BVU account number on your check or money order.

2. Make it payable to BVU Authority.

3. Write your account number on the memo line.

4. Mail your payment to:

   BVU Authority
   PO Box 8100
   Bristol, VA 24203

5. Allow 7-10 business days for your mailed payment to process. Pay early to avoid late fees.

While easy to do, paying by mail takes more time. Be sure to mail your payment 7-10 days before the due date to ensure on-time delivery.

Pay Your BVU Bill in Person

You can pay your BVU electric bill in person at:

• BVU Customer Service Center

  • 15022 Lee Hwy, Bristol, VA 24202

• Bristol Virginia Utilities Office

  • 300 Lee St, Bristol, VA 24201

• Kingsport Utilities Office

  • 601 W Market St, Kingsport, TN 37660

Make your payment by cash, check, money order, or credit/debit card. BVU only accepts cash payments at its customer service locations. Get a receipt as proof of payment.

In-person payment allows you to pay with cash while speaking directly with a BVU representative if needed. However, locations have limited hours.

Other Ways to Pay Your BVU Electric Bill

In addition to the main methods, BVU offers a few other payment options:

• AutoPay: Sign up to have payments automatically deducted from your bank account each month.

• Prepaid Billing: Pay ahead for the electricity you plan to use to avoid monthly bills.

• Credit Card on File: Keep a card on file for automatic monthly payments.

• Western Union: Pay in person at Western Union with cash or debit card.

• MoneyGram: Make a cash payment at retailers like Walmart or CVS Pharmacy.

Review all the payment choices and select the ones that best suit your needs each month. Consistently paying on time helps maintain a positive payment history with BVU.

Payment Assistance Programs

If you’re ever unable to pay your full BVU electric bill, payment assistance options are available:

• Payment arrangements allow you to pay past-due balances in installments over time.

• Balance forgiveness programs forgive a portion of overdue balances if you meet payment requirements.

• LIHEAP provides federal heating and cooling assistance.

• Good Neighbor Fund helps customers in financial crisis pay utility bills.

• Additional local and national programs provide bill payment assistance.

Contact BVU to discuss customized payment assistance if you’re struggling to pay your electric bill. Programs help eligible customers continue electric service during financial hardship.

Avoid Late Fees and Disconnection

To avoid late payment fees and potential service disconnection, be sure to pay your BVU electric bill in full by the due date each month. BVU charges a 5% late fee on unpaid balances.

Monitor your usage through the customer portal and sign up for billing alerts to ensure you pay the correct amount on time. Setup autopay or recurring reminders so your bill never slips your mind.

Keeping your BVU account current also allows you to open new accounts and maintain a high credit score. Pay online, by phone, mail or in person to easily cover your monthly electric bill. Reach out for payment assistance if needed. Stay on track and keep the lights on by paying your BVU electric bill on time every month.