How to View and Pay Your Bill on Azblue.com

Having an online account on Azblue.com allows Blue Cross Blue Shield of Arizona (BCBSAZ) members convenient access to view and pay bills. This article provides a step-by-step guide to using the Azblue member portal to check your account balance, review billing details, and make payments.

Creating a Member Account

To get started, you’ll first need to create an online member account on Azblue.com. Here’s how:

• Go to https://identity.azblue.com/member-login
• Click “Register Now” under the login fields.
• Enter your member ID number from your insurance card or social security number.
• Fill in your personal details like name, birthdate, email, etc.
• Create a unique username and password.
• Select security questions and provide answers.
• Accept the terms of use.
• Verify your email address by clicking the confirmation link sent.

Once your account is activated, you can access it anytime by visiting https://identity.azblue.com/member-login and entering your username and password.

Navigating the Member Portal

After logging in, you’ll reach the portal homepage displaying your plan overview. The main sections to view and manage your account are:

• My Plan – Details on your plan type, members covered, deductibles met, etc.
• My Claims – Track claims status and view Explanation of Benefits.
• My Coverage – Search for in-network providers and covered medications.
• My Account – Update personal/payment information and view billing.
• Help Center – FAQs, contact info, and other resources.

The top menus and dashboard widgets also provide quick access to these key features.

Viewing Your Bill

To see your current account balance and billing details, go to the “My Account” section and select “My Bill.”

This page will display:

• Account balance with amount due and due date
• Invoice list with links to PDF statements
• Breakdown of current charges
• Payment history

Click on any invoice number to open a detailed PDF of your billing statement.

Key bill sections include:

• Summary – Total due, due date, amount enclosed
• Account details – Members, plan, period covered
• Invoice list – Balance forward, payments, adjustements, new charges
• Charge details – Premiums, claims, fees
• Messages – Plan updates, notices

Carefully review the charges and details each month. Contact BCBSAZ with any discrepancies.

Paying Your Bill

Azblue.com provides several payment options through the member portal:

• Online – Pay by debit/credit card or electronic check.
• Mail – Send a paper check or money order with your remittance slip.
• Phone – Call 1-866-287-1980 to pay through the automated system.
• In-Person – Take your bill to an authorized BCBSAZ payment center.

To pay online

1. Go to “My Account” and select “Make a Payment.”

2. Enter payment amount and select a payment method.

3. Provide card or bank account details.

4. Review payment info and submit

Your account balance will update instantly upon payment. You’ll also receive a confirmation email with transaction details.

Online payments are the fastest and most secure method. Mailed payments take 7-10 days to process.

Setting Up Autopay

For hassle-free payments, you can enroll in Autopay through the member portal. This automatically deducts your monthly premium on the due date from a bank account.

To start Autopay:

1. Go to “My Account” and choose “Autopay Program.”

2. Select your account type and enter your bank routing and account numbers.

3. Agree to the authorization terms.

4. Click “Submit Request” to enroll.

You can update your Autopay account details or stop Autopay anytime through your account.

Payment History

To review past payments and account balance changes, select “Payment History” under the “My Account” section.

Here you can search payments by:

• Date range
• Invoice number
• Payment method

Details shown for each transaction include:

• Date posted
• Payment amount
• Type – Autopay, online, mail, etc.
• Invoice balance before and after
• Confirmation number
• Notes

Monitoring your history helps ensure proper crediting of payments and is useful for budgeting or reconciling statements.

Avoid Late Payment Fees

BCBSAZ bills have a due date each month, which varies by your effective date. Payments received after the due date incur a late fee, typically $15.

To avoid fees, set up Autopay or manually pay several days early to allow for processing time. Mailed payments take the longest to post.

If you need an extension on your due date, contact BCBSAZ customer service before the deadline.

Get Payment Help if Needed

If you’re struggling to pay your premiums, BCBSAZ offers these options:

• Payment plans – Set up smaller installments.
• Deferment – Delay payment if you qualify.
• Financial aid – Apply for premium and cost-sharing subsidies.

Call Member Services to discuss bill payment assistance. It’s important to pay on time each month and keep your health insurance active.

Closing Thoughts

The Azblue.com member portal makes monitoring your account, reviewing bills, and paying premiums quick and convenient. With online access, Blue Cross Blue Shield of Arizona customers can handle billing tasks seamlessly anytime, anywhere. Just be sure to pay your bill on or before the due date to avoid costly late fees. Contact BCBSAZ for account help or payment issues. Using the Azblue portal allows you to stay on top of your health insurance coverage.