Keeping the lights on doesn’t happen magically. It requires paying your electric bill on time each month to your utility provider. For members of New Mexico’s Jemez Mountains Electric Cooperative (JMEC), they offer flexible payment options to choose from. Let’s shed some light on navigating JMEC’s bill pay process.
Overview of Jemez Mountains Electric Cooperative
First, some background on JMEC. They are a member-owned electric cooperative providing power to residential and business accounts across north-central New Mexico.
Some key facts about JMEC:
- Founded in 1966
- Serves over 10,000 members
- Headquartered in Española, NM
- Additional offices in Jemez Springs and Cuba
- Governed by a 7-member Board of Trustees
- Part of the Touchstone Energy® national alliance
As a cooperative, JMEC is dedicated to providing reliable electricity at fair rates for its member-owners.
Jemez Electric Bill Pay Options
When it comes time to pay your monthly JMEC bill you have several payment choices
Online
The easiest option is to pay online through JMEC’s customer portal using a bank account or credit/debit card.
Phone
Call JMEC at 888-755-2105 and speak with a representative to pay over the phone with a card.
Send a check or money order along with your payment stub to JMEC’s billing address.
In Person
Visit a JMEC office and pay with cash, check, or card.
Bank Bill Pay
Use your bank’s free bill pay service and add JMEC as a payee using your account number.
JMEC aims to provide inclusive payment methods to fit different needs and preferences.
Benefits of Paying Online
While all payment options work, JMEC’s online bill pay system has unique advantages:
Convenience
Pay instantly anytime without leaving home. Avoid traffic and long lines.
Payment Receipts
Receive email receipts to confirm your payment was processed as expected.
Payment History
View past statements and payment details through your online account 24/7.
Auto-Pay
Enroll to have payments automatically deducted each month for one less bill to remember.
Account Management
Update account information like phone number and billing address online.
For quick, easy payments, JMEC’s online bill pay shines. You gain flexibility and transparency in bill management.
How to Enroll in JMEC Online Bill Pay
Ready to start paying your electric bill online? Here’s how to get started:
-
Visit www.jemezcoop.org
-
Click on “My Account” then “Customer Login”
-
Register for a new online account
-
Enter your JMEC account number and other details
-
Create a username and password
-
Agree to the terms and conditions
-
Start making one-time payments or enroll in auto-pay
Registration takes just a few minutes. You’ll gain instant access to a range of self-service features for simplifying bill payment.
Managing One-Time Payments Online
To make one-time bill payments through your online account:
-
Log into your account
-
Select “Make Payment”
-
Enter your bank account or card details
-
Select a payment amount up to your current balance
-
Review then submit payment
Make one-time payments anytime at your convenience 24/7. Your account is updated instantly upon payment confirmation.
Enrolling in Auto-Pay Through Online Account
To automate bill payment each month:
-
Log into your online account
-
Click on “My Profile” then “Auto Pay Accounts”
-
Select “Enroll in AutoPay”
-
Enter bank account or credit/debit card details
-
Check the confirmation box and submit
Once enrolled, your monthly bill amount will be automatically paid on the due date for hassle-free bill management.
Payment Confirmations and Receipts
With JMEC online bill pay, you’ll receive email confirmations when:
- A new payment is processed
- Your automatic payment is scheduled
- An automatic payment succeeds
- An automatic payment fails
These confirmation emails ensure you’re notified of all payment activity. No need to wonder if your payment went through successfully.
You can also access payment receipts and statements 24/7 through your online account for detailed records.
Managing Automatic Payments
To get the most out of JMEC’s automatic bill pay option:
-
Keep your payment method on file valid and updated
-
Watch for payment failure notifications requiring account updates
-
Review payment history online periodically
-
Change or cancel auto-pay anytime through your account
While automatic, this feature still requires you monitor payment activity to avoid declines and late fees. But overall, auto-pay greatly simplifies bill management each month.
Avoiding Fees and Disconnection
With JMEC online bill pay, you can avoid headaches like:
-
Late payment fees – Around $30 if not paid within 15 days of due date
-
Disconnection notice fees – $60 to send a 10 day disconnect notice
-
Reconnection fees – $50 during business hours, $100 after hours
As long as you pay on time each month, whether manually or automatically, you can dodge unnecessary fees. The online options make timely payment easy.
But if you miss a payment, contact JMEC immediately to discuss payment plan options and avoid disconnection. Communication is key.
Customer Service Options
Even with a user-friendly online system, questions and issues can pop up. JMEC offers great customer service through:
-
Phone – Talk to a billing specialist 8am-5pm Monday through Friday at 505-753-2105. After hours outage hotline also available for electrical issues.
-
Email – Email JMEC Customer Service at [email protected]. Expect a reply within 1 business day.
-
In Person – Visit one of JMEC’s local offices in Española, Jemez Springs or Cuba. Talk to staff in person during business hours.
-
Web – Search JMEC’s website for bill pay FAQs and other self-help resources. Lots of info available at your fingertips.
Reach out through your preferred channel and JMEC’s team will help resolve any bill pay questions or concerns.
Key Takeaways on JMEC Bill Pay
Managing your electric bill payment doesn’t need to be a hassle each month. With JMEC’s online bill pay options, members can:
- Pay bills quickly via computer or mobile device
- Go paperless with email receipts and statements
- Set up automatic recurring payments
- Avoid late fees and disconnection
- Get email alerts if payments fail
- Update account details 24/7
- Access knowledgeable customer service
Simplifying bill management for busy member-owners – that’s JMEC’s bill pay service aim. Choose the option that best fits your needs for paying power bills with ease.
Jemez Mountains Electric Cooperative, Inc. Understanding Your Bill – Commercial
FAQ
Who is the CEO of Jemez Mountains Electric Coop?
How many electric coops are in Tennessee?
