Having health insurance provides important financial protection and peace of mind. To keep your policy active, it’s essential to pay your monthly premium bill on time. Blue Cross and Blue Shield of North Carolina (BCBSNC) offers several ways to pay your premiums conveniently, including pay by phone.
This comprehensive guide provides everything you need to know about using BCBSNC’s automated pay by phone system to pay your monthly premium bill
Overview of Paying BCBSNC Bills by Phone
BCBSNC members can make quick and easy premium payments using the health insurer’s automated phone payment system
To pay your bill by phone, you simply:
- Call the pay by phone number: 800-333-7009
- Enter your account number and other requested details
- Authorize payment using a credit card or bank account
The payment processes immediately, helping you avoid late fees and keep your policy active.
Phone payment is available 24/7 for individual and family plans Most payments post to your account within an hour,
Below I’ll walk through the step-by-step process to pay your BCBSNC bill by phone and provide tips for a smooth experience.
When To Pay Your Premium Bill By Phone
Paying by phone is ideal when you want to make a quick one-time premium payment. It’s fast and convenient.
Situations when phoning in payment to BCBSNC can be useful include:
- You lost or never received your paper bill
- You want to pay immediately before the due date
- Your autopay failed or had insufficient funds
- You prefer not to log into your online account
- You are traveling or away from home
The 24/7 automated system allows paying at any time of day, even outside BCBSNC’s normal business hours.
Phone payment gives flexibility if you missed the mail cutoff to send a check or prefer not to wait for standard processing time.
Step-By-Step Guide To Paying Your BCBSNC Bill By Phone
Follow these simple steps to pay your monthly premium using the BCBSNC pay by phone system:
Step 1: Call 800-333-7009
- For individual and family plans, call 800-333-7009.
- Medicare plans call 844-395-4535.
- Have your BCBSNC account number ready.
Step 2: Select Bill Payment Option
- Press 1 for bill payment.
- Enter your account number.
- Confirm the premium amount due.
Step 3: Enter Payment Method
- Choose 1 for credit/debit card or 2 for bank draft.
- For card, enter your card number, expiration date, and CVV security code.
- For bank draft, enter your routing and account numbers.
Step 4: Authorize Payment
- Follow the prompts to authorize and process your payment.
- Record the confirmation number at the end.
And you’re done! The full premium payment will post to your account shortly.
Tips for Successfully Paying By Phone
Follow these tips for the smoothest experience using the BCBSNC pay by phone system:
- Have your account number, premium amount, and payment info ready before calling.
- Pay during off-peak hours like late night or early morning to avoid hold times.
- Listen carefully and follow all voice prompts.
- Press * to repeat or go back a step if needed.
- Double check confirmation numbers match the payment amount.
- Note the confirmation code for your records.
Calling with all required information prepared helps expedite the process. Avoiding peak call times reduces waits. Carefully following prompts and verifying confirmation details prevents errors.
Payment Receipt and Confirmation
After paying your BCBSNC premium by phone, you will receive:
-
Instant on-screen confirmation number upon payment.
-
Email receipt sent to the address associated with your account.
-
Payment reflected in your account within an hour in most cases.
-
Updated balance showing paid on your next premium bill.
Save or print your confirmation number and receipt for records. You can also view payment history and confirmation numbers in your online member account.
Other Ways To Pay Your BCBSNC Bill
In addition to phone payments, BCBSNC offers multiple ways to pay your premiums:
-
Online – Pay via BCBSNC’s member portal Blue Connect. Enroll in autopay.
-
Mail – Send a check or money order to the payment address on your bill.
-
In person – Visit the BCBSNC Raleigh office to pay by check.
-
Employer deduction – Premiums automatically deducted from your paycheck.
Choose the options that work best for your needs each month. Phone payment provides a fast, simple way to pay on demand.
When You Need Help With Phone Payment
If you have any trouble using the automated pay by phone system, call 800-333-7009 and select the option to speak to a billing specialist. They can help with:
- Issues entering account or payment information
- Errors receiving confirmation numbers
- Questions about whether a payment processed
- Problems with prior phone payments
- General pay by phone support
BCBSNC billing specialists are available to provide phone payment assistance and ensure your premium gets paid properly.
Key Takeaways
-
Use 800-333-7009 for the BCBSNC automated pay by phone system.
-
Follow the voice prompts to enter your account number, payment method, and authorize the transaction.
-
Have your account and payment details handy for a smooth experience.
-
Payment posts to your account within an hour in most cases.
-
Save your confirmation number and receipt for records.
-
Billing specialists can help if you have any phone payment issues.
Paying your BCBSNC premium bill takes just minutes using the convenient and secure automated phone payment system. With this step-by-step guide, you can easily pay on the go and keep your health insurance active.
How to Pay Your Bill
FAQ
How do I pay my BCBS NC bill by phone?
How do I pay my BCBSLA bill online?
How do I pay my Blue Cross Blue Shield MA bill?
How do I pay my Blue Shield patient responsibility?
Does Blue Cross NC accept payment by phone?
A: Blue Cross NC cannot currently accept payment by phone for Blue Medicare Supplement, Blue Medicare Advantage or Blue Medicare Rx policies. However, we are able to accept payment online for all three types of policies. The payment is made by way of a bank draft after the Member enters their bank routing and account numbers.
How do I Pay my Blue Cross & Blue Shield premiums?
Blue Cross and Blue Shield of North Carolina (Blue Cross NC) offers several convenient ways to pay your monthly premiums. Make premium payments online in the Blue Connect℠ member portal. You can also enroll in AutoPay so you’ll never miss a payment. Paying on behalf of someone else? You can pay online as a guest.
Does Blue Cross NC charge a fee for automatic payments?
Blue Cross NC does not charge a fee for automatic payments, but your bank may charge a fee if there are insufficient funds to cover the payment. You will not be able to make changes to automatic payments (or any edits to Billing & Payments) on the 1st or 2nd day of the month.
Does Blue Cross NC accept partial premium payments?
A: No. Blue Cross NC is currently unable to accept partial premium payments. Online, you may pay just your past amount due with a one-time payment, but you will still owe the current amount due.
Why is my bcbsnc email being redirected to a’spam’ folder?
This means that email from bcbsnc.com is being redirected to a “spam” folder rather than your inbox. Most email providers provide a way for you to specify a “safe list” or a “spam filter list” that tells your email provider to allow email sent from a specific address or domain (i.e., all emails from bcbsnc.com).
Will I get a paper bill if I pay my premium online?
I’m a member. If I choose to pay my premium online, will I still receive a paper bill? If you only make a one-time payment online, you will still get paper bills. You can always Go Paperless by signing up for AutoPay. With it, you won’t get paper bills in the mail. We will notify you by email each time your bill is ready online.
