Paying your utility bills, permit fees, court fines, and other charges online is a convenient option offered by the City of West Jordan in Utah. The municipality provides a user-friendly website portal for residents and businesses to quickly view and pay their outstanding balances. This article will outline the simple process for paying your West Jordan bills online and highlight key information about the payment system.
Overview of Online Bill Pay
The City of West Jordan has an online payment system that allows account holders to pay various bills and fees 24/7 through the city’s website. To access the payment portal visit the Pay My Bill page on www.westjordan.utah.gov. From this gateway page you can pay the following types of bills
- Utility bills for water, sewer, storm drain, and garbage services
- Building permits, plan review, and other permit fees
- Code enforcement fines
- Ambulance service fees
- Justice court fines and fees
- Invoices for any other fees owed to the city
The online system is an official payment method offered by the city for your convenience Transactions are secure and immediately posted to your account
Creating an Online Profile
To get started paying your bills online, you will first need to create a customer profile. This includes providing your basic contact information and setting up unique login credentials To register
- Click “Register” on the Pay My Bill page.
- Enter your account number, zip code, and email address.
- Create a username and password.
- Agree to the terms and submit your registration.
Once registered, you can use your username and password to log in and manage your payments. If you forget your login information, you can use the password reset option.
Making a Payment
Follow these simple steps to complete an online payment:
- Log into your account profile.
- Select the type of bill you want to pay.
- Enter the amount you wish to pay.
- Provide payment details including card number, expiration date, and CVV code.
- Review payment summary and click “Process Payment”.
The system accepts Visa, MasterCard, American Express, and Discover credit and debit cards. You will receive an email confirmation with your payment details and transaction number shortly after paying.
Payment Posting & Receipts
Online payments are posted instantly to your account, so your balance owed will update right away. You can print out the emailed receipt for your records. Payment histories and receipts are also available through your online account profile.
Utility payments are typically applied to the oldest charges first. If paying court fines, you can designate specific cases and fees. Permit fee payments are matched to open permits associated with your account.
Customer Service for Payment Issues
If you have any trouble with online bill pay such as login issues, payment errors, or rejected transactions, contact the city Finance Department for assistance:
Phone: (801) 569-5000
Email: [email protected]
Customer service staff can help troubleshoot any payment problems during regular business hours.
Benefits of Paying Online
- 24/7 access – Pay bills any time of day, any day of the week.
- Speed – Transactions post instantly to your account.
- Convenience – Avoid mailing payments or visiting City Hall.
- Payment tracking – Payment histories are stored in your account.
- Auto-pay – Easily set up recurring payments.
- Paperless – Receive email receipts rather than paper.
Payment Assistance Programs
If you are having difficulty paying your utility bill or other financial obligations to West Jordan City, be sure to inquire about available payment assistance programs:
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Utility hardship program – Offers reduced rates and payment plans for qualifying low-income households.
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Court fine reductions – Payment plans or community service may be arranged for court fines based on ability to pay.
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General assistance – The city partners with non-profits to provide emergency bill assistance.
Contact the city before your account becomes delinquent to discuss bill help options. Catching up will allow you to avoid late fees, water shut-off, or other penalties.
In-Person Payments
While online bill payment provides the greatest convenience, you can also pay your West Jordan bills in person at the Finance Department counter inside City Hall:
Address: 8000 S Redwood Rd, West Jordan, UT 84088
In-person payments are accepted Monday to Friday from 8am to 5pm, excluding holidays. The Finance Department accepts cash, checks, money orders, and credit/debit cards. Make sure to allow adequate time for in-person payments to avoid late fees if paying near your due date.
Paying bills online with the City of West Jordan is fast, easy, and secure. All you need to do is register for an account, log in, enter payment details, and receive a confirmation email. This article summarized the online bill pay steps while also providing options for payment assistance and in-person payments. Pay bills smarter by leveraging the convenient online system provided by West Jordan City.
What is an Equal Payment Plan?
- An Equal Payment Plan allows customers with twelve months of billing history at their current address to pay the same amount each month.
- Your Equal Payment Plan is calculated based on your previous usage history.
- Your first Equal Payment Plan amount will show on your bill due the next billing period after signing up.
- Your monthly statement will also show your actual utility charges, but you will pay the Equal Payment Plan amount each month.
- Customers who sign up for an Equal Payment Plan are also encouraged to sign up for automatic payments. This can be set up at westjordan.utah.gov/pay-my-bill/.
- Can I sign up if I have a past due balance? â No, your account must be current to enroll.
- I just moved into my new residence. Can I still participate in the Equal Payment Plan? â No, we need 12 months of billing history at that address.
- What happens to my Equal Payment Plan if I move? â Upon termination of your account any balance owing will be due, and any credit will be refunded.
- Can I withdraw from the Equal Payment Plan? â Yes, you may withdraw at any time. Please contact us at [email protected] or call 801-569-5000. Keep in mind any balance owing on the account will be due on your next billing statement.
- Can I sign up at any time? â Yes, however the cycle for the Equal Payment Plan is October (month 1) through September (month 12). Your Equal Payment Plan will be calculated by using the months left in the cycle at the time of application. Example: If I apply for an Equal Payment Plan in December, there are 10 months left in the cycle. Your bills from the previous December through September will be added together and divided by 10 and charged at the current rate.
City of West Jordan, Utah – City Council 2-14-2018
How do I pay my utility bill online in West Jordan?
Invoice Cloud works with the city of West Jordan to offer online utility bill payment services. The Pay My Bill portal lets residents look over account information and make one-time payments. You can also set up automatic recurring payments and enroll in paperless billing.
Does West Jordan offer online bill pay?
There are many good things about living in West Jordan, like being able to use city services like water, sewer, trash collection, and more. As a resident, you receive monthly bills for these services that must be paid regularly to avoid disruption. Fortunately, West Jordan offers an easy online bill pay option.
How do I customize my online bill pay account with West Jordan?
Once registered, you can customize your online bill pay account with West Jordan. You might want to change the following settings: Setting up preferences takes a few minutes and makes regular bill payment easier. If you still owe money on your account, you can see it when you first log in and make a one-time payment.
Does West Jordan charge a convenience fee?
A convenience fee applies based on payment method. Some important things you need to know about West Jordan online bill pay: You’ll need your West Jordan account number before you can set up online bill pay. This 7-digit number can be found on your monthly paper billing statement.
Does West Jordan City Utilities accept credit cards?
West Jordan City Utilities accepts credit cards, debit, and direct deposit. Click here to login . Most West Jordan homes will already have running water when you move in, but you’ll still need to set up water service with West Jordan City Utilities. What is West Jordan City Utilities?.
What is West Jordan City Utilities?
This page provides information about West Jordan City Utilities. West Jordan City Water is a public community water system run by the City Department of Public Works. It serves water to 113,699 people who live in Salt Lake County, Utah’s city of West Jordan.
