Paying your monthly utility bill is a routine task for residents of Alexander City, AL. However, the process can sometimes be confusing, especially if you’re new to the area. This article will provide a comprehensive guide on how to pay your Alexander City utility bill quickly and easily.
Overview of Alexander City Utilities
Alexander City provides electricity water sewer, sanitation, and gas utility services to local households and businesses. The city’s Utility Billing Department handles payment processing and account management for all utility customers within the municipality.
Utility services are billed on a monthly cycle. Customers receive a consolidated statement detailing charges for each utility service. Payment is due by the 10th of each month to avoid late fees. Alexander City offers various payment options to accommodate different needs and preferences.
Payment Options
There are several ways Alexander City utility customers can pay their monthly bills.
By Phone
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Call 256-329-6710 to make a payment by phone using a debit/credit card or electronic check
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Phone payments are processed 24/7 by an automated system using your account number.
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Phone payments incur a $1.50 service fee.
Online Payment Portal
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Pay online anytime at https //ipn2paymentus.com/rotp/aacua
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Accepts one-time or recurring debit/credit cards and e-checks.
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A $1.50 service fee applies to online payments.
In Person
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Pay with cash, check, money order, or card at the Utility Billing Office at Alexander City Hall.
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Located at 281 James D Nabors Drive. Office hours are Monday-Friday, 8AM-5PM.
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No fee for paying in person with cash or check. Card payments incur a 2.5% processing fee.
By Mail
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Mail a check or money order payable to City of Alexander City along with your payment stub.
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Mail early to ensure on-time delivery to PO Box 552, Alexander City, AL 35011.
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No additional fees for paying by mail.
Drop Box
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Place your payment in the drive-thru drop box at City Hall outside of business hours.
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Payments left in the drop box before 8AM will be processed as the previous day’s transactions.
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No additional fees.
Auto Bill Pay
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Enroll in auto bill pay through your bank to have payments automatically deducted from your account each month.
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Visit or call your bank to fill out the auto bill pay authorization form. You will need your Alexander City account number.
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Allow 1-2 billing cycles for auto pay to take effect after submitting the authorization form.
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No fees for auto bill pay.
What to Include with Payment
Be sure to always include your payment stub from your utility bill, as it contains necessary account details. Write your Alexander City utility account number on your check or money order.
When paying online, by phone, or in-person, have your account number ready to process the payment correctly.
Payment Assistance Programs
Alexander City offers programs to help qualified low-income households pay their utility bills, including:
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Payment arrangements: Allows spreading balances over 3-6 months for customers unable to pay in full.
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LIHEAP: Provides federally-funded heating and cooling bill assistance. Apply through the Community Action Agency.
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Project Share: Provides bill payment assistance funded by donations. Apply through United Way.
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ECM: Helps with home weatherization and heating/cooling repairs to reduce costs.
Contact the Utility Billing Office to learn more about these assistance programs and how to apply.
Late Payments and Disconnection
Alexander City utility bills become late after the 10th of each month. A 10% penalty is applied to past due balances.
Accounts remain active with balances up to 45 days overdue. On the 46th day past the original due date, services are disconnected for non-payment.
Once disconnected, the full past due amount plus a $50 reconnection fee must be paid before service is restored.
Customers can apply for payment plans to avoid disconnection. Overall, it is always best to pay on time each month to avoid penalties.
Start or Stop Service
To start new utility service in Alexander City as a new resident or in a new home, contact the Utility Billing Office to set up an account. You will need to provide:
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Full name and contact information
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Date to start service
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Service address
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Mailing address (if different)
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Driver’s license number
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Previous utility company name
A deposit may be required to open a new account.
When moving out of Alexander City or changing addresses within the city, submit a service disconnection request at least one week in advance. This prevents continued billing at your old address.
Provide a forwarding address and date to stop service. Any remaining credit on your account will be refunded to you.
Understanding Your Utility Bill
Alexander City utility bills summarize your usage and charges for the prior month across all your city services. Here are the key sections:
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Account summary: Overview of total charges, due date, and account balance.
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Utility usage: Charts showing monthly usage for each service based on meter readings.
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Itemized charges: Lists individual charges for basic services, fees, taxes, etc.
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Message area: Highlights any account notices, such as balance alerts or rate changes.
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Customer service info: Contact details for the Utility Billing Office and payment instructions.
Carefully reviewing each monthly statement ensures you understand what you’re being billed for. Don’t hesitate to contact the billing office with any questions.
Avoiding High Utility Bills
No one likes getting a shockingly high utility bill. Here are some tips to keep your monthly energy costs lower:
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Track your usage and look for spikes that indicate waste.
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Change air filters monthly to maximize HVAC efficiency.
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Switch to LED bulbs and energy efficient appliances.
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Insulate your home to prevent heat/cooling loss.
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Use ceiling fans to reduce reliance on air conditioning.
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Set thermostats a few degrees warmer in summer and cooler in winter.
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Repair leaky faucets and pipes wasting water.
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Run full loads in the washing machine and dishwasher.
With some simple behavioral and equipment upgrades, you can reduce energy consumption and save significantly on monthly utility costs.
Moving Out and Closing Your Account
If you are moving out of Alexander City, you must close out your utility account by requesting a service disconnection. Contact the billing office at least one week before your move date to schedule a final meter reading. This prevents you from being billed for usage after you move.
When closing an account, provide your forwarding address to receive your final bill and any credit refunds. Once the account is settled, your connection to Alexander City utilities will be terminated.
Closing your account promptly ensures you don’t end up paying for utilities at a property you no longer occupy. It also lets the utilities know the property is vacant and new tenants can start service. Proper account closure makes your moving transition smooth.
Alexander City Utility Contacts
For any utility billing questions or issues, Alexander City’s Utility Billing Office staff is available to help:
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Phone: 256-329-6710
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Email: [email protected]
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Office Hours: Monday-Friday, 8AM-5PM
Contact them to discuss payment arrangements, request account statements, report service problems, inquire about assistance programs, or any other utility-related needs.
Biểu mẫu tìm kiếm Tìm kiếm
Report fallen trees, downed powerlines, road blocks and outages to 318-473-1301.
The Utility Customer Service Office, located at 625 Murray Street, is open Monday-Friday from 8 a.m. until 4:30 p.m. Customers may also call 318-441-6310.
The city had a network computer breach at the beginning of June that blocked access to the utility billing system and to the customer usage data. As a result, we could not access user history, enter updated meter readings or send out bills.
Yes, re-reads are available if customers have questions about the accuracy of their bills. Please call the Utility Customer Service Office at 318-441-6310 or use the AlexConnects App to request a re-read.
Does the City of Alexandria produce its own energy? If yes, why do we purchase energy from CLECO?
The city can and does produce its own energy when it is cheaper to do so rather than purchase from MISO (an independent, not for profit, member-based organization responsible for operating the power grid across 15 states and into the Canadian province of Manitoba). The City has a 35mw contract with Cleco and only purchases energy when the predicted cost of energy from Cleco is cheaper than MISO. It is rare for the City to purchase from Cleco as they are usually higher than the MISO market price.
Why do fuel cost rates fluctuate?
Fuel cost rates fluctuate with the rise and fall of the fuel source needed to generate electricity.
Why is my power out but my neighbor’s is on?
When we restore the primary lines, residents without damage to the lines serving their homes are restored. Homes that have limbs on their service lines (which may be in another area) or other damage such as a broken pole, will not have power.
Why don’t I see trucks working in my neighborhood?
The electrical system originates from central equipment in a substation. From there, lines run in the most efficient way to serve residents. This means the lines serving you may come from various directions in your neighborhood. Crews may be working on your problem, even if you can’t see them.
How long does it take to restore a broken power pole?
Approximately 2.5-12 hours depending on damage and amount of debris surrounding it. This could require between 3-8 linemen.
What is the difference between a boil advisory and a boil order?
A boil advisory is issued when a water source is shut off or when a water source pressure drops below 20 psi. With this loss of pressure, there is a greater possibility for water to become contaminated with harmful bacteria. A boil order is issued when either recent testing has shown the presence of organisms that could cause illness, or technical/physical problems in the water system have significantly increased the possibility of bacterial contamination. Advisories or orders are lifted once required testing returns negative results. Testing regimen takes 24 hours. The City of Alexandria operates one of the few remaining independent, certified drinking water laboratories in the state, resulting in quicker results for Alexandria water customers.
City of Alexandria Online Utility Billing
The City of Alexandria Utility Department is pleased to provide a portal for online utility account access! Customers choosing to enroll will receive bills electronically by email and will have options to view statements online, schedule one-time and auto-draft payments! Credit and debit card payments can be made by using Visa, MasterCard and Discover card as well as Electronic Bank Draft (ACH).
If you have not previously enrolled, have a recent utility bill in front of you. Enrollment requires:
1. City of Alexandria Utility Account Number and Billing Zip Code printed on bill.
2. Username and password.
Click Here to access the City of Alexandria Online Utility Billing Portal today!
Do you need technical assistance with our Online Utility Billing site? CLICK HERE to request assistance by email or call:
Utility Customer Service at (318) 441-6310.
One-time payments may be scheduled without enrollment. Click Here to remit one-time payment..
For your convenience, please see forms required for utility service. Please complete form and print. Take the printed copy along with your ID, lease, and/or ownership documents to the City of Alexandria Utility Customer Service Office at 625 Murray Street. To protect your privacy, do not send this form via email or any unsecured network.
Residential Application for New Service (PDF) Use this form to apply for residential service.
Transfer Form (PDF) Use this form to move from one address to another (within the City of Alexandria).
Temporary Connection (PDF) Use this form when you are building.
Commercial Service Application (PDF) Use this form to apply for commercial service.
Final Form (PDF) Use this form to close an account.
Utility Service Fees – Electric, Water and Sewer (PDF) Fees for Electric meters, water meters and sewer connections.
Utility Service Fees – Gas (PDF) Fees for Gas meters and tap fees.
Application for Free Garbage Bags (PDF) Utility customers with disabilities or who are 65 and older should use this form to apply to receive coupons for free garbage bags.
Section 4-05 of the Home Rule Charter of the City of Alexandria charges the Director of Utilities with the administration of power plants; electric lines and services; water supply and distribution; gas lines and distribution; and sewerage collection and disposal.
The Director of Utilities manages and coordinates all utility activities for the city including: electric production, electric distribution, water, gas, wastewater, and laboratory and testing services.
For Outages and Emergencies call
Light Department: 318-473-1301
Water Department: 318-473-1264
Gas Department: 318-441-6026
Waste Water Department: 318-441-6240
Sanitation Department: 318-441-6080
First Call: 318-441-6231
For questions regarding new services and billing please call 318-441-6311 No Results
Utility Accounts, Collections and Billing
FAQ
How do I pay my Alabama Power bill by phone?
Which city is near Alexander City?
Alexander City is located on U. S. Route 280. It’s 60 miles (97 km) to the north of Alexander City, 40 miles (64 km) to the southeast, and 50 miles (80 km) to the south-southwest.
What do you pay for utility bills?
A utility bill tells a family every month how much they owe for one or more of the basic services that keep their home running and comfortable. Examples of utilities include electricity, water and gas.
Where can I pay my mud bill?
Does Alexander City have a new online payment provider?
You should be the first person to know that the City of Alexander City has a new way to pay online. Xpress Bill Pay is the premier local government and service district payment provider.
How do I pay my utility bill in Alexandria?
Credit and debit cards like Visa, MasterCard, and Discover can be used to pay, as well as Electronic Bank Draft (ACH). If you have not previously enrolled, have a recent utility bill in front of you. Enrollment requires: 1. City of Alexandria Utility Account Number and Billing Zip Code printed on bill. 2. Username and password. 3.
How do I contact the utilities Collections Department?
To contact the Utilities Collections Department by email please email utilities@alexandercityal. gov. We want you to be the first to know that the City of Alexander City has a new way for people to pay online. Xpress Bill Pay is the premier local government and service district payment provider.
How do I set up Xpress bill pay?
You will need to visit the site to establish an online account. If auto pay was set up with the city’s old provider, you will need to set it up again with Xpress Bill Pay. If you did not want paper bills before, you will need to sign up for them again by making an account and choosing to receive bills electronically.
