A Comprehensive Guide to Paying Your Water Bill in St. John Parish

Paying your water bill on time and in full is an important responsibility as a resident of St John Parish. The parish provides water services to thousands of homes and businesses through the Utilities Department There are a few ways you can pay your St. John Parish water bill conveniently.

In this comprehensive guide, we’ll break down the available payment options, provide tips for avoiding late fees, explain what to do if you need help paying, and answer other common questions about paying water bills in St John Parish

Overview of Payment Options

The St John Parish Utilities Department offers both online and offline payment methods Here’s an overview of how to pay your water bill

• Online – Pay through the online bill pay portal using a checking account, credit card or debit card. You can also set up automatic payments.

• By phone – Call the payment number at 1-844-752-8845 and pay with a card or electronic check.

• In person – Visit the utilities office at 1811 W. Airline Hwy. in LaPlace and pay with cash, check or card.

• By mail – Mail a check or money order along with your payment stub to the address on your bill.

• Drop box – Place your payment in the drive-through drop box outside the utilities office building.

Online, phone, and automatic payments are the fastest and most convenient ways to pay on time and avoid late notices. We recommend setting up auto-pay if possible to take the work out of paying bills.

Tips to Avoid Late Fees

To avoid getting hit with late fees and penalties, keep these tips in mind:

• Pay your water bill as soon as you receive it to account for mailing and processing time.

• If paying by mail, allow 7-10 days for your payment to reach the utilities office.

• Pay a few days early in case of holidays or weekends. Due dates don’t move if they fall on an office closure day.

• Set payment reminders on your calendar so your bill isn’t forgotten.

• Enroll in paperless billing to ensure you get notified as soon as your bill is ready.

• Update your contact info with the utilities department so you receive important notices.

• If money is tight, call the office before the due date to discuss payment plan options.

Avoiding late fees takes planning and organization. Stay on top of your due dates and payment options to keep water services flowing smoothly.

What To Do If You Can’t Pay Your Bill

If you’re struggling to pay your water bill in St. John Parish before the due date, don’t panic. You have options to avoid disruption of your water services. Here are some steps to take if you anticipate having trouble paying your water bill:

• Request an extension – Call the utilities office and ask for a few extra days to make the payment if you just need a little more time.

• Apply for assistance – Programs like LIHEAP may be able to help cover part of your bill if you meet low-income eligibility.

• Ask about payment plans – The utilities department may let you divide the balance into multiple smaller payments over several months.

• Look into water bill discounts – Ask if the parish offers any discounts for seniors, veterans, disability, or low-income residents.

• Contact community resources – Local churches or nonprofits may have funds available for utility bill assistance.

Don’t wait until after you receive a shutoff notice to take action. Communicate the issue as soon as possible and take steps to pay what you can afford.

Frequently Asked Questions About Paying Water Bills in St. John

Here are answers to some common questions about paying water bills in St. John Parish:

What are the office hours for in-person payments?

You can pay in person Monday thru Friday from 7:30 AM to 4:30 PM at the utilities office at 1811 W. Airline Hwy. in LaPlace.

When is my water bill due?

Water bills are due around the 20th of each month typically. Check your specific due date on each monthly bill.

What fees are charged for late payments?

Late fees are 10% of your balance. If disconnected for nonpayment, a $30 fee applies to restore service.

How long do I have before my water is shut off for nonpayment?

You typically have until the due date before a late fee is assessed. Accounts 10 days past due are issued shutoff notices.

What are my payment options if I can’t pay in full?

You may qualify for a payment plan to divide your balance into multiple smaller payments over 2-3 months.

Is there financial assistance available if I can’t afford my water bill?

Yes, LIHEAP and other local resources may provide assistance. Contact the utilities office for help applying.

Can I pay my water bill with a credit card?

Yes, the utilities department accepts Visa, MasterCard, Discover, and American Express credit cards with no fee.

Having your water shut off can disrupt your daily life. Avoid termination of service by paying on time, communicating issues early, and utilizing available assistance if needed. St. John Parish provides fair, flexible options for customers in hardship situations.