Paying your water bill to the City of Fort Worth is easy through multiple convenient options. This comprehensive guide covers everything you need to know about paying online, by phone, by mail, in person, and more.
Online Payment
Paying online through the MyH2O portal is the quickest way to pay your Fort Worth water bill.
For residential accounts
- Go to www.myh2ofortworth.com
- Register your account with your account number, cycle, and route
- View usage data and pay online 24/7
For commercial accounts:
- Go to www.myh2ofortworth.com
- Register with account details
- Manage multiple accounts and set up autopay
You can also make a one-time payment without registering your account. Have your account number ready.
Online payments are processed instantly. You can use a bank account (free) or card (fees apply).
Paying By Phone
Call (817) 392-4477 and select option 2 to use the automated phone payment system. It’s available 24/7.
Have your account number ready. You can pay with a
- Debit/credit card
- Electronic check
Avoid fees by paying directly from your bank account. Card payments incur convenience fees.
Paying By Mail
To pay by check or money order through the mail:
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Make it payable to Fort Worth Water Department
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Include your account number on the check
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Use the return envelope or mail to:
Fort Worth Water Department
PO Box 961003
Fort Worth, TX 76161
For overnight delivery, mail to:
Fort Worth Water Customer Service
100 Fort Worth Trail
Fort Worth, TX 76102
Allow 5-7 days for mailed payments to process. Do not mail cash.
Paying In Person
You can pay in person at:
Fort Worth Water Customer Service Office
- 100 Fort Worth Trail, Fort Worth, TX 76102
- Monday-Friday, 8am-5pm, excluding holidays
- Accepts cash, checks, money orders, and cards
Fidelity Express Payment Locations
- Bring bill to a participating grocery/convenience store
- Cash payments only plus a processing fee
- Posts next business day
Payment Kiosk
A 24/7 walk-up payment kiosk is located outside the Fort Worth City Hall at 100 Fort Worth Trail. Insert check or money order payments into the secure drop box. No cash payments.
AutoPay
For hassle-free payments, enroll in AutoPay through your MyH2O account. It automatically deducts your bill from your bank account each month.
Payment Support
If you need help with water bill payment, Fort Worth Water’s customer service team is available:
- By phone at (817) 392-4477
- Email [email protected]
- In person at 100 Fort Worth Trail
What Payment Methods Are Accepted?
Fort Worth Water accepts these payment options:
- Online – Bank account (free), debit/credit card (fees apply)
- Phone – Electronic check, debit/credit card (fees apply)
- Mail – Check or money order
- In person – Cash, check, money order, debit/credit card
- AutoPay – Linked bank account
How Can I Avoid Fees?
The best way to avoid fees is to pay directly from your bank account, either online, by phone, or through AutoPay.
Debit/credit card payments incur convenience fees both online and by phone. Paying in cash at Fidelity Express also has a processing fee.
How Do I Register My Account Online?
Registering your account on the MyH2O portal allows 24/7 access to view usage data and account details.
Have your account number, cycle, and route handy to register online at www.myh2ofortworth.com.
Your cycle and route are on your water bill statement. Call customer service if you need this info.
What Are Common Due Dates?
Fort Worth Water bills are typically due around the 2nd of each month. However, your specific due date depends on your billing cycle.
Check your latest bill or MyH2O account for your next due date to avoid late fees.
What If I Miss The Due Date?
It’s important to pay your water bill by the due date to avoid penalties like:
- Late payment fee
- Disconnection notice
- Service interruption
If you expect to miss a payment, call Fort Worth Water immediately to discuss options.
How Do I Check My Balance?
You can check your account balance:
- In your MyH2O account
- On your latest billing statement
- By calling customer service at (817) 392-4477
Monitoring your balance helps avoid surprise bills and late fees.
Can I Pay Without Logging In?
Absolutely! You can make convenient one-time payments through www.myh2ofortworth.com without logging in or registering your account. Just have your account number handy.
But setting up an online account allows more features like AutoPay, paperless billing, usage data access, and more.
Are There Low-Income Payment Assistance Programs?
Yes, Fort Worth Water offers payment assistance programs for low-income households, including:
- Utility bill discounts
- Payment plans
- Temporary fee waivers
- Leak adjustment credits
Call customer service to learn more about qualifications and applying.
What Security Measures Are Used?
When paying online or by phone, Fort Worth Water uses advanced security:
- 256-bit SSL encryption
- Account access safeguards
- Restricted employee data access
This protects your payment info and account privacy.
How Do I Update My Account Details?
If you need to update your billing address, phone number, email, or other account details, there are a couple options:
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Call customer service at (817) 392-4477
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Login to your MyH2O account and edit your profile
Keeping your account updated ensures you get important notices.
What Payment Receipt Options Are There?
- Online payments – Email receipt is sent automatically
- MyH2O account – Payment history available anytime
- Mail – Bottom portion of bill is your receipt
- In person/phone – Request a receipt at time of payment
Hold on to receipts as proof of payment.
Can I Go Paperless?
Yes! You can opt into paperless billing through your online MyH2O account. This sends your bill to your email rather than by mail.
Paperless billing is better for the environment, keeps your billing more organized, and allows faster receipt of notices.
How Do I Set Up Recurring Payments?
Log into your MyH2O account and set up AutoPay to have your water bill paid automatically on the due date each month directly from your bank account.
You can also make regularly scheduled payments through your bank’s online bill pay service.
Recurring payments ensure your water bill never slips your mind.
5 Tips for Hassle-Free Water Bill Management
Follow these tips for easy Fort Worth water bill payment:
- Go paperless to receive bills electronically
- Sign up for AutoPay for automated payments
- Pay online for 24/7 access and instant processing
- Avoid fees by paying directly from your bank account
- Update contact info to get important notices
Paying your bill doesn’t need to be a chore each month. Leverage Fort Worth Water’s convenient payment options and account management tools. Contact customer service if you ever have any billing or payment questions.
Can enterprise customers have both enterprise & residential accounts linked to their profile?
Yes, as long as the accounts are not already linked to another profile. Account, cycle and route number are needed.
How can I enroll in Paperless Billing?
- Login to your MyH2O portal profile, click on the “My Account” Tab then click on the “Paperless Billing” option
- Select the “Not Enrolled” section and select all the accounts you want to make paperless
- Click on the “Enroll” button and a Confirmation box pops up, select yes
- A green banner will display at the top informing “You have successfully enrolled your account for paperless billing”
City of Fort Worth trying to tell people about new water bill payment portal
Can I pay my water bill online in Fort Worth?
Sign up for essential news for the Fort Worth area. Delivered to your inbox — completely free. Yes. People in Fort Worth must switch from the Paymentus site to the city of Fort Worth MyH2O portal in order to pay their water bills online. The MyH2O portal was first launched in 2022, so some residents may have already created an account.
Does Fort Worth water offer a one-time payment option?
The “one-time payment” option is still available for customers who do not want to register their account. Businesses, schools, and industries with Fort Worth Water utility accounts can use the City of Fort Worth’s online commercial MyH2O portal to track and manage their water use as well as pay their water bills.
How do I pay my city of Fort Worth utility bill?
On the path in front of the new City Hall at 100 Fort Worth Trail, there is a payment drop box that is open 24 hours a day. Pay only with check or money order to ensure proper credit. Press left and right keys to move between tabs. Press down to focus tab content. You can pay your City of Fort Worth utility bill in a number of ways.
How do I register for a Fort Worth water utility account?
Businesses, schools, and industries with Fort Worth Water utility accounts can use the City of Fort Worth’s online commercial MyH2O portal to track and manage their water use as well as pay their water bills. Commercial customers can register by clicking the button below.
How do I use the Fort Worth water app?
Businesses, schools, and industries with Fort Worth Water utility accounts can use the City of Fort Worth’s online commercial MyH2O portal to track and manage their water use and pay their water bills. They can do this by going online or downloading the app. Commercial customers can register by clicking the button below.
What does the Fort Worth water department do?
The Fort Worth Water Department, located in Fort Worth, Texas, provides essential water-related services to the community. It manages wastewater treatment and provides drinking water from a number of lakes and reservoirs. It also provides reclaimed water for irrigation.
