Simplifying Bill Payment with O And R Bill Pay

Paying bills can be a tedious task. Sorting through paper statements, logging into multiple websites, keeping track of due dates – it takes time and effort to stay on top of all your monthly and recurring payments. For Orange & Rockland (O&R) customers, however, paying your utility bill is now easier than ever thanks to O&R Bill Pay This innovative new online payment system streamlines everything into one convenient platform

O&R Bill Pay allows customers to view their account balance payment history, and current charges all in one place. You can set up automatic payments so your bill gets paid on time every month, without you having to do a thing. Or you can manually make one-time payments whenever it suits you 24/7.

Benefits of O&R Bill Pay

Switching to O&R Bill Pay provides a number of advantages over traditional payment methods:

• Convenience – Pay your bill online anytime, anywhere using a computer, tablet, or mobile device. No need to mail in checks or worry about due dates.

• Control – Set up recurring automatic payments, or review your charges and pay manually each month. The choice is yours. View 18 months of previous billing history.

• Security – O&R Bill Pay uses industry-standard encryption to keep your personal information safe. No need to share financial details over the phone or by mail.

• Flexibility – Make one-time payments, set up recurring payments, or enroll in budget billing to spread costs evenly throughout the year.

• Simplicity – See your current account balance and amount due at a glance. Paying your bill is just a few clicks away.

• Savings – Avoid late fees by paying on time, every time. Sign up for paperless billing to save money on stamps.

• Support – Dedicated customer support is available by phone if any billing issues arise.

O&R Bill Pay makes it simple to take control of your payments. No more writing checks, no more stamps, no more “Did I pay that bill yet?” guesswork. Just seamless, stress-free bill payment from your computer or mobile device.

How to Sign Up for O&R Bill Pay

Signing up for O&R Bill Pay is quick and easy to do online:

1. Go to www.oru.com and click on “My Account”

2. Click on “Register” under the login box.

3. Enter your 9-digit O&R account number and 4-digit access code (found on your paper bill).

4. Fill in the prompts to create your online username, password, and security questions.

5. Agree to the terms and conditions and click “Submit”.

Once registered, you can immediately log in and access your O&R Bill Pay account. The self-service site enables you to check your balance, view billing history, make one-time payments, set up recurring payments, and manage payment methods.

If you prefer, there is also an O&R Bill Pay mobile app available for Apple and Android devices. The app allows you to conveniently pay bills, manage payments, and get account alerts on the go.

Making One-Time Payments

When logged into your O&R Bill Pay account, making one-time payments is simple:

1. Go to the “Pay Bill” tab.

2. Select whether you want to pay the Total Amount Due or specify a different payment amount.

3. Enter your payment details and select a payment method.

4. Verify payment details and click “Submit”.

One-time payments can be made using a checking/savings account, credit/debit card, or electronic fund transfer. All major card brands are accepted including Visa, MasterCard, Discover, and American Express.

You’ll receive an email confirmation with details of the transaction for your records. The payment will typically process in 1-2 business days.

Setting Up Recurring Payments

For maximum convenience, you can enroll in recurring automatic payments through O&R Bill Pay. This securely syncs with your bank account or credit card to pay your bill automatically each month.

Here’s how to set up recurring payments:

1. Under the “My Profile” tab, go to “AutoPay Program”

2. Click “Add New Automatic Payment”

3. Select frequency (Monthly or Weekly)

4. Enter bank account or credit card details

5. Review and click “Submit”

Once enrolled, you don’t have to worry about missing a payment deadline again. Your bill will be paid automatically on its due date or weekly based on the frequency selected.

You can cancel or change your auto-pay option at any time through your profile. Recurring payments give peace of mind that your O&R bill will always be paid on time.

Budget Billing

For predictable monthly bills, O&R Bill Pay offers a Budget Billing program. This lets you pay a set “averaged” amount each month based on your expected annual usage.

Benefits of Budget Billing include:

• Consistent bill amount from month to month

• Avoid seasonal spikes in your utility bills

• Plan household expenses effectively

• Prevent surprise bills during high usage periods

To enroll in Budget Billing:

1. Go to “Billing & Payments” then select “Budget Billing”

2. Review program terms and click “Enroll in Budget Billing”

3. Your account will be evaluated and a fixed monthly payment amount determined

Your account will be reevaluated periodically based on actual usage. Any credits or outstanding balances will be settled when the program renews each year.

Budget Billing provides stable, predictable payments so you can better manage your monthly household budget.

Bill Reminders and Alerts

To avoid forgotten due dates, O&R Bill Pay lets you set up customized bill reminders and account alerts. These can be sent via email, text message, or mobile push notification.

Reminders and alerts can be configured for:

• Bill ready for viewing

• Payment due

• Payment received/posted

• Past due notice

• Outstanding balance

• Returned payment

• Usage threshold exceeded (current month or prior months)

Customized notifications give you control over receiving important billing and payment information. Get reminded when your bill is ready, payment is due, usage seems high – or any triggers you want.

Staying up-to-date on your account is easy with reminders and alerts from O&R Bill Pay.

Customer Support

The O&R Bill Pay website offers robust online self-service capabilities for managing your account. If any questions come up, O&R’s customer support team is also available for assistance.

Contact options include:

Phone – Call 1-877-434-4100 to speak with a billing representative Monday-Friday from 7:30am-7pm. Automated account services are also available 24/7.

Email – Email customer support at [email protected]. Responses are provided during business hours.

Online Chat – Live chat with a customer service agent directly through your O&R Bill Pay account. Chat is available 7 days a week.

FAQs – Answers to frequently asked questions can be found on the O&R Bill Pay website.

Rely on convenient self-service bill payment backed by knowledgeable support anytime you need it.

With O&R Bill Pay, gone are the days of paper bills and stamps. Paying your utility bill is now simple, secure, and stress-free thanks to the innovative online payment features. Sign up in minutes to:

• Pay bills on your computer or mobile device

• Set up recurring automatic payments

• Receive bill reminders and account alerts

• Enroll in Budget Billing for predictable payments

• Get quick assistance from customer support

If you’re an O&R customer, simplify billing and unlock convenience with O&R Bill Pay. Streamline payments so you can focus on the things that matter most.