How to Pay Your Utility Bill in St Charles, MO and IL
Paying your monthly utility bills for water, sewer, electric, gas, and trash services is an essential responsibility for households and businesses in St. Charles, Missouri and Illinois. The cities of St. Charles provide various convenient options to pay utility bills on time and avoid service disruption. This guide will outline the available payment methods, online account access, fees, and other billing policies in St. Charles, MO and IL.
Payment Options in St. Charles, MO
The City of St. Charles, MO offers flexible utility bill payment methods including:
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Online via the payment portal SilverBlaze – one-time payments or recurring autopay. A $3.95 convenience fee applies.
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Phone via IVR by calling (833) 425-1113. The automated system is available 24/7. A $3.95 convenience fee applies.
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Mail by sending a check or money order to the payment processing lockbox.
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Drop boxes at four locations – City Hall, police station, shopping centers.
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In-person at City Hall in cash, check, or debit/credit card. Cards have a $3.95 convenience fee.
To pay online, you can either make a one-time Quick Pay or set up an account on SilverBlaze. The account allows you to store payment information, view bills and history, and manage notifications.
Payment Options in St. Charles, IL
The City of St. Charles, IL also uses SilverBlaze for online utility payments. Customers can pay bills by:
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Online via SilverBlaze portal – one-time or autopay. $3.95 convenience fee.
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Phone by calling (833) 425-1113. Fee applies.
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Automatic bank account withdrawals – no fee. Enroll via the city website.
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Mail by sending a check or money order.
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Drop boxes at four locations including City Hall.
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In-person at City Hall by cash, check, or card. Cards have a fee.
Setting up an account on SilverBlaze allows customers to store payment methods, view/print bills, see payment history, and enroll in paperless billing.
Convenience Fees
When paying utility bills online via SilverBlaze or by phone, there is a $3.95 transaction fee. This applies to both one-time and recurring autopay.
The fee is waived for bank account autopay payments that are enrolled directly through the utility company. Paying by mail, drop box, or in-person does not incur fees.
Late Fees and Disconnection
Failing to pay a utility bill by the due date incurs a 10% penalty on the outstanding amount. Prolonged non-payment can lead to service disconnection. Utilities like water and electricity may be shut off after sufficient warnings from the provider.
Account Management and Paperless Billing
Creating an online account through SilverBlaze allows St. Charles utility customers to take advantage of features like:
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Storing payment methods for convenience
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Viewing monthly bills and payment history
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Signing up for paperless billing
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Managing notifications about due dates and payments
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Paying multiple utility accounts from one login
Paperless billing via emailed statements helps reduce waste and clutter. Customers can go paperless by logging into SilverBlaze and enrolling in e-billing.
Payment Confirmations and Receipts
Utility customers receive payment confirmations when paying online or via the automated phone service. Online payments get a confirmation email while phone IVR payments receive a verbal confirmation number.
Payment receipts can be viewed or printed from the online customer portal on SilverBlaze. Customers without portal accounts can contact the utility billing office for payment records and receipts.
What information do I need to set up my online profile?
To create an online profile, you will need the following information:
- City of St. Charles utility account number (Ex: 00123456-00)
- Email address
- Name (as it appears on the bill)
You can obtain your account number from a copy of your bill or by calling the Utility Billing office during business hours at (630)377-4426.
SAMPLE BILL:
Ways to Pay with SilverBlaze
A $3.95 convenience fee applies when paying with SilverBlaze:
- Click to Pay online
- Pay by phone – Call toll free 24/7 at (833) 425-1113
- Pay with credit/debit cards or echeck
- SilverBlaze also accepts PayPal, Venmo, and Amazon Pay
St. Charles City, County Install Drive-Up Drop Boxes for Residents
How do I pay my utility bill in St Charles?
You can also pay your utility bills online with the Payment Service Network (PSN), which you can get to through the St. Charles City website at www. stcharlesmn. org or by calling 1-877-885-7968. People should not put cash in the drop box; instead, they should send a money order or cashier’s check.
How do I make a payment to St Charles health?
You can make a payment or set up a payment plan by calling us at 1-888-703-8401. You can also mail a payment to us at St. Charles Health Patient Payment, 29357 Network Place, Chicago IL 60673-1293. Please write the account number you want to credit the payment to on the check and include the payment stub.
How does the city of Saint Charles Bill for its water and sewer services?
The City of Saint Charles bills for its water and sewer services on a bi-monthly basis. Rates and charges for these services are established every 5 years by the City Council. Water and sewer billing is based on water usage.
How can I pay my taxes in St Charles?
Call the toll-free tax payment line at 1-855-227-7840 and follow the prompts to pay your taxes in St. Charles. Taxpayers need the tax year and bill number located on the statement to use this system. You can also drop off a check, money order, or cashier’s check in the drop box inside or outside of the 201 N. County Administration Building. Second Street in St. Charles.
How can I pay my Charles Town utility bill?
All utility bills for Charles Town must be paid directly to the Charles Town Utility Board. Several payment options are available for your convenience: pay in person at 661 S. George Street, M-F 9:00 a. m. until 5:00 p. m, or use the drop box for after hour payments.
What services does Saint Charles offer?
A lot of good service providers bring electricity, gas, and other important services to people in the City of Saint Charles. Visit these individual web sites for details on services, billing, customer service, and more. For information on Water & Sewer service, please contact our Finance Department at 636-949-3212.
