Guide to Paying Your North Port Utilities Bill

Living in North Port, Florida means enjoying utility services provided by North Port Utilities. This municipal utility handles water, sewer, and reclaimed water for over 60,000 residents and businesses. When your utility bill arrives each month, you have multiple options to pay it conveniently and on time. This guide will walk through everything you need to know about paying your North Port utility bill.

Overview of North Port Utilities

North Port Utilities is owned and operated by the City of North Port to serve properties within city limits. Services provided include:

• Water – Clean drinking water is sourced from the Peace River and delivered to homes and businesses.

• Sewer – Wastewater collection and treatment protects public health and the environment.

• Reclaimed Water – Highly treated wastewater is reused for irrigation

With around 30,000 residential and commercial accounts, the utility maintains over 560 miles of water mains and 475 miles of sewer lines.

Understanding Your Utility Bill

North Port utility bills arrive monthly and charge for:

• Base facility fee – Covers fixed costs of operating the utility

• Water usage – Based on how much water you use each month

• Sewer usage – Charged at a flat rate based on your water consumption

Other fees like late charges or service turn-on/off fees may also appear. Your bill shows current charges, previous balance, payments received, and total amount due.

Review your bill closely each month to monitor your consumption and avoid late payments. Online account access also lets you track usage trends over time.

Payment Options from North Port Utilities

North Port offers many ways to pay your utility bill conveniently each month:

Online

• Pay by credit/debit card or e-check through the customer portal
• Enroll in auto-pay or make one-time payments
• View billing history and consumption data

Phone

• Use the automated phone system at 941-429-7122
• Enter account number to access account and make electronic payment

Mail

• Send check or money order to:
  North Port Utilities
  4970 City Hall Blvd
  North Port, FL 34286

• Allow 7-10 days for mailed payments

In-Person

• Pay at North Port City Hall in the Utility Customer Service office
• Cash, check, and credit/debit cards accepted
• Use drive-thru window or 24-hour night drop box

Walmart

• Make cash payments at any Walmart MoneyCenter with your account number
• $2.00 fee applies per Walmart

Avoid Late Fees

North Port utility bills are due when rendered each month. A late charge applies if not paid within 21 days of the bill date.

30 days after the bill date, accounts still unpaid are eligible for disconnection. A delinquency fee also applies.

Avoid penalties by paying on time each month. If you anticipate a delay, call the billing office immediately to discuss options.

Auto-Pay for Worry-Free Payment

Enrolling in auto-pay deducts your utility bill from your bank account each month. This ensures on-time payment to avoid any late fees.

To set up auto-pay through North Port Utilities:

• Log into the customer portal

• Click AutoPay Program and select AutoPay Enrollment

• Enter your bank account information

• Choose date for monthly withdrawals

You’ll receive an email confirmation when enrolled. Log back in to make any future changes or cancel auto-pay.

Go Paperless with eBilling

North Port Utilities offers paperless billing to cut down on waste. Instead of mailed paper bills, eBilling sends your utility bill directly to your email as a PDF.

To enroll in eBilling:

• Log into the customer portal

• Click My Profile and select Paperless Billing

• Enter your email and confirm

You’ll receive an email each month when your new bill is ready to view and pay online. Opt out anytime to resume paper bills.

What To Do If You Can’t Pay

If an emergency or job loss prevents you from paying your utility bill, call North Port Utilities immediately to set up a payment plan. It’s crucial to take action before your service is disconnected.

When you call, be prepared with:

• Your account number
• Amount owed
• Your circumstances and inability to pay in full
• Date you can make a partial payment
• Date you expect to pay the balance

This shows good faith effort and your service may remain connected with an agreed payment arrangement.

Prioritize paying utilities like water/sewer first when money is tight. Service disconnection creates additional fees to restore your account.

Avoid Scams & Unauthorized Payments

Only use North Port’s authorized payment methods shared here to avoid scams. Beware of:

• Calls threatening disconnection unless immediate payment is made. Hang up and call the utility directly.

• Emails with fake payment links. Links in emails could download malware. Type the portal URL directly into your browser.

• Requests for prepaid debit/gift cards as bill payment. Government utilities never demand alternative payment methods like these cards.

Monitoring your account frequently helps identify any unauthorized charges. Report suspicious activity immediately to North Port Utilities.

New Account Set-Up

Opening a new North Port Utilities account is quick when starting water/sewer service:

• Call 941-429-7122 or visit City Hall to open your account

• Provide your address and date you need service to start

• A $35 account set-up fee applies

• Bring your settlement statement or lease to show proof of occupancy

• Pay a $200 deposit ($100 for water, $100 sewer)

Deposits are refundable after one year of good payment history. Welcome to North Port!

Paying your utility bill on time takes a routine. Sign up for auto-pay or calendar reminders to avoid last-minute scrambles. Know your options to pay in a way that fits your schedule. Reach out early if you need help to maintain continuous service. With these tips, conveniently managing your North Port Utilities account will become second nature.