If you’re a National Fuel customer, you’ve likely noticed some changes lately in how you access and pay your gas bill online National Fuel recently transitioned their bill pay system to a new web portal provided by Invoice Cloud. This updated online platform aims to improve the bill payment experience for customers. But anytime a company makes major changes to an essential service like billing, it takes some getting used to This article will walk you through everything you need to know about the new National Fuel Resources online bill pay portal.
Why National Fuel Changed Their Bill Pay System
Previously, National Fuel Resources handled bill pay through an in-house system accessed via their main website. By switching to Invoice Cloud, a third-party payment services provider, National Fuel gains access to a more robust technology platform purpose-built for utility bill payment.
Some key benefits of the new system include
- Wider range of payment options
- Enhanced account management features
- Improved security
- Better mobile optimization
- Increased payment flexibility
- More self-service options
Basically, Invoice Cloud equips National Fuel with a more modern, user-friendly billing system that allows customers easier access and more control over their accounts. This brings National Fuel in line with customer expectations for digital payment solutions.
How To Access The New Bill Pay Portal
The new portal can be accessed a couple different ways:
Via National Fuel’s Website
Go to www.nationalfuel.com and click on “Make a Payment” at the top of the screen. This will redirect you to the Invoice Cloud portal where you can view your balance and make a payment.
Directly Through Invoice Cloud
You can bookmark and navigate directly to https://ipn2.paymentus.com/rotp/nfgrs. This will take you right into the payment portal without going through National Fuel’s website first.
Through The National Fuel Mobile App
The National Fuel mobile app for iOS and Android also links to the new Invoice Cloud platform. Just tap on “Pay My Bill” to be redirected to the payment page.
No matter which way you access the bill pay system, you’ll be required to log in each time for security purposes.
Setting Up An Online Account
If you’re a new customer, you’ll first need to create an online account with National Fuel Resources. Make sure you have your account number handy. You’ll enter this along with some basic contact information to link your account profile to the new system.
Existing customers should be able to log in with their credentials. If you haven’t logged in for a while, you may need to reset your password on the initial sign in.
Here are a few key things you can do from your online account:
- View account balance
- Make a payment
- Enroll in paperless billing
- Update contact info
- View payment history
- Sign up for auto-pay or recurring payments
- Report service issues
- Submit meter readings
Spending a few minutes to familiarize yourself with the account dashboard and settings will help you take full advantage of the new portal’s offerings.
Payment Options
In addition to paying your National Fuel bill directly from your bank account, the Invoice Cloud system provides more ways to pay your gas bill, including:
Credit/Debit Card
All major credit and debit cards are accepted, including Visa, Mastercard, Discover, and American Express.
PayPal
For quick and secure online payments, you can pay your National Fuel bill directly from your PayPal account.
Amazon Pay
Amazon customers can link their Amazon account to pay their National Fuel bill.
Venmo
Pay seamlessly via the popular Venmo mobile payment app.
Text
Register your account to pay your bill via text message.
More options provide flexibility to pay your bill in the way that works best for you each month.
Pay-By-Phone
In addition to the online portal, National Fuel Resources still offers pay-by-phone service 24/7. To pay your bill over the phone using the automated system, call:
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New York customers: 1-800-365-3234
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Pennsylvania customers: 1-800-365-7516
When paying by phone, you’ll need to have your 10-digit account number handy.
Recurring Payments & Auto-Pay
If you want to set your National Fuel bill on autopilot each month, you can enroll in auto-pay or recurring payments. This authorizes National Fuel Resources to automatically deduct the amount due from your specified account each billing cycle.
To enroll:
- Log into your online account
- Click on AutoPay Program under the My Account menu
- Select your payment method and frequency
- Review and submit the auto-pay agreement
Set it and forget it – auto-pay takes the hassle out of manually paying each month.
Bill Notices & Reminders
Even if you have auto-pay enabled, National Fuel Resources will continue sending your regular bill notifications by mail unless you opt into paperless billing. Make sure to review these statements carefully each month. Report any billing discrepancies right away before the due date.
You can also set email or text reminders through your online account to get alerts about upcoming payments if you don’t use auto-pay. Just specify how many days before the due date you want the reminder sent.
Is The New System Secure?
Rest assured the Invoice Cloud portal meets the highest security standards when it comes to protecting your account information and payment data. National Fuel would only partner with a billing services provider that offers the latest encryption technology and cybersecurity protections.
You play a role too – always access the system through official National Fuel website or app, create a unique password, and never share your login credentials.
What If I Need Help?
Like any technology upgrade, the transition to the new National Fuel bill pay platform may involve some hiccups as customers adjust. If you have trouble signing up, logging in, or making payments, don’t hesitate to reach out for assistance.
Here are some options if you need help with the online bill pay portal:
- Contact National Fuel customer service online or by phone
- Refer to tutorials and FAQs on the National Fuel website
- Email Invoice Cloud support directly for technical issues
- Ask a tech-savvy friend or family member!
With a little time and patience, most customers find the new paperless billing system much more convenient. You’ll be paying your National Fuel bill with ease in no time.
Benefits of Paying Online
Let’s recap why taking advantage of National Fuel Resources’ online account management and billing features is beneficial:
View real-time account status – You can check your up-to-the-minute balance anytime.
Better record keeping – Your payment history is stored securely in your online account.
More flexibility – Choose how and when you pay each month.
Faster processing – Online and automated payments post instantly.
No lost checks – Pay digitally instead of sending checks by mail.
Environmental perks – Go paperless and save trees!
Added security – Password protection and encryption for your personal information.
Improved customer experience – The new system is designed with customers’ needs in mind.
Pay your gas bill online and unlock the many perks of National Fuel Resources’ digital payment experience.
Changes Can Be Good!
Large-scale technology changes like implementing a new billing platform understandably make some customers skeptical. But early feedback on National Fuel’s transition to Invoice Cloud for online bill pay has been overwhelmingly positive.
With some minor adjustments to your payment process, you’ll likely find the updated system to be convenient, user-friendly, and packed with useful features. Thank National Fuel for investing in modern solutions to make your customer experience even better.
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National Fuel’s bill pay portal is now handled through Invoice Cloud. The portal features an improved customer experience and multiple payment options.
If you need further assistance with your National Fuel Online Account, please visit our Contact Us page.
How to Read Your Gas Bill | National Grid
FAQ
Where can I pay my national fuel bill?
National Fuel’s bill pay portal is handled through Invoice Cloud. The portal features an improved customer experience and multiple payment options.
How do I pay bills on my phone?
Pay a bill On your mobile device, open the Google Pay app . Tap Pay Bills. Type in the name of a biller. Make payment.
Why is my national fuel bill so high?
When your natural gas bill goes up, it’s usually because of old or inefficient home appliances. But that’s not the only reason. Things you control can also cause your natural gas bill to go up. The more natural gas you use, obviously, the higher your bill.
What is the phone number for National Fuel One Time payment PA?
Please call us at 1-800-365-3234 if you have a question, problem, or complaint about your gas service or bill.
Does national fuel have a bill pay portal?
The portal features an improved customer experience and multiple payment options. If you need further assistance with your National Fuel Online Account, please visit our Contact Us page. National Fuel’s bill pay portal is now handled through Invoice Cloud. The portal features an improved customer experience and multiple payment options.
What payment methods does national fuel accept?
National Fuel is happy to let you know about some new and improved ways to pay that are now available through the updated bill pay portal. National Fuel provides customers a fast, easy and safe way to conveniently pay bills online. We can now take Discover, American Express, Apple Pay, Google Pay, PayPal, and Venmo as forms of payment.
How does national fuel online bill pay work?
One great thing about the new National Fuel online bill pay is that it’s easy to make a one-time payment. You should choose the one-time payment option if you don’t want to set up recurring payments or log in often to pay your bill.
How do I pay my national fuel bill via text message?
How to pay your National Fuel bill by text message: It only takes a minute or two to send and receive a text message payment. It’s a great way to pay your gas bill quickly from your mobile device. When you pay your gas bill online through the National Fuel payment portal, keep these things in mind: National Fuel wants online payments to be easy.
How do I make a payment to national fuel?
Pay by phone 24/7, even outside of regular business hours. Call 1-855-437-1168 from a landline or a cell phone to use our secure automated phone payment system and make a payment. Send your check to National Fuel in the self-addressed envelope enclosed with your statement.
How can I pay my natural gas bill online?
National Fuel has made it much easier to pay your natural gas bill with their new online bill pay system. InvoiceCloud and National Fuel are now working together to make it easy for customers to pay their gas bill online.
