Living in Round Rock, Texas? Then you likely receive a monthly utility bill from the city for water, sewer, garbage, and other services. Paying this bill promptly each month is important to avoid any service disruptions Thankfully, the City of Round Rock offers fast, easy online payment options to take care of your utility bill digitally in just minutes
In this comprehensive guide we’ll cover everything you need to know to pay your Round Rock utility bill online including step-by-step instructions auto-pay enrollment, account management, and more!
Online Payment Options for Round Rock Utilities
The City of Round Rock offers several convenient online payment options for utility bills
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Online Portal – Pay at roundrocktexas.gov 24/7 using credit/debit card, checking account, or e-check.
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Phone Pay – Call 1-855-894-2392 anytime to pay over the phone using automated system.
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Mobile App – Download the Round Rock App to pay on your smartphone or tablet.
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Recurring AutoPay – Set up automatic monthly payments from your bank account.
These online payment methods allow you to securely pay your utility bill 24/7 without having to mail checks or visit City Hall.
Step-by-Step Instructions for Online Payments
Paying your Round Rock utility bill online is quick and easy. Just follow these steps:
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Visit roundrocktexas.gov and click on “Pay Bill”.
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Enter your 10-digit utility account number and 4-digit phone number PIN.
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Select whether you want to make a one-time payment or set up recurring autopay.
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Enter the payment amount owed.
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Choose your preferred payment method and enter details.
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Review payment info and click “Submit Payment”.
That’s it! Your payment will process instantly and your account will update. Expect a confirmation email with payment details.
Enroll in AutoPay for Effortless Payments
For maximum efficiency paying your utility bill, enroll in autopay. This automatically pays your bill from your bank account each month so you never have to log in and manually pay.
To set up autopay:
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Access your account on the online portal.
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Click on “Recurring Payments”.
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Enter your bank account information.
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Pick a payment date each month.
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Review and submit.
Autopay ensures your utility bill gets paid on time every month, preventing late fees or service disruptions. It’s the easiest way to manage payments!
Receive Bill Notifications
In addition to autopay, Round Rock offers bill notifications to keep you updated on your account. You can receive due date reminders, past due alerts, usage reports, and other notices via:
- Text message
- Phone call
Enable notifications in your online account dashboard. Then stay on top of your utility bill with automated alerts before each due date.
Avoid Late Fees and Service Shut Off
It’s crucial to pay your Round Rock utility bill in full each month by the due date to avoid penalties. Late or unpaid bills can result in:
- Late fees of $5 + 10% of balance
- Water shutoff after 2 missed payments
- Trash/sewer suspension after 3 missed payments
- Collections referral after 120+ days past due
Set up autopay and bill notifications so you never miss a payment deadline. But if you do pay late, contact the utility department right away to discuss next steps and avoid further issues.
Get Payment Support from the City
If you have any trouble with the online payment system or questions about your utility charges, Round Rock’s utility department is available to help:
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Call 512-218-5460 during business hours for billing support.
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Email [email protected] for assistance.
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Visit the Utility Billing Office at City Hall.
Don’t hesitate to reach out! The utility team can explain your charges, take payments, set up payment plans, and more.
Manage All Your Round Rock Utilities in One Place
The online payment portal lets you conveniently manage your water, sewer, garbage, recycling, and any other City of Round Rock utilities and services in one place. View balances, payment history, make one-time payments, set up autopay, receive bill notifications, and more.
Paying online is the fastest, easiest way to stay on top of your Round Rock utility bill and account. Don’t wait for paper bills – go digital! Sign up for autopay and bill notifications to make utility bill management effortless.
Service Applications and Forms
The City of Round Rock’s service area is distributed into four billing zones based on your property’s geographic location. Therefore, customers cannot change their due date.
The City offers a deposit waiver for eligible residential customers applying for service. Click here to learn more!
Disclaimer: These are general reference boundaries for your convenience. Contact your utility billing entity if you have questions about who provides your water services.
- Online Payment – You can make a one-time payment or set up auto-pay here.
- Walmart Pay or eCheck
- Phone – Call the toll-free number at 1-855-894-2392. Select “#” after your CID number and Account number, i.e., XXXXXX# XXXXXX#.
- Online Banking
- 24-Hour Deposit Box – Located along Bagdad Avenue at City Hall, 221 E. Main Street. Check or money orders only.
- Lobby – Located at City Hall, 221 E. Main Street, from 9 a.m. to 5 p.m., Monday through Friday.
- Regular Mail – Mail to Utility Billing, 221 E. Main Street, Round Rock, Texas, 78664.
RRTXWater Registration
FAQ
What is the phone number for Round Rock utility billing?
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Service
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Phone Number
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Water Treatment Plant Main Number
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512-218-5582
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Department: Utility Billing
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Utility Billing Main Number
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512-218-5460
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Utility Connect/Disconnect
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512-218-5460
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How much do you get paid at Round Rock Texas?
How much does the average person in Round Rock make? The average yearly salary in Round Rock as of November 24 is $49,229
How much are utilities in Round Rock?
Utilities (Monthly) Both owning and renting come with utility expenses. These costs include basic services such as energy and telecommunications. In Round Rock, energy bills cost around $233. 90 per month.
Who provides water in Round Rock?
There are several Municipal Utility Districts (MUDs) outside of city limits that get their water from the City of Round Rock. Search your address below to determine if Round Rock is your water service provider. Please enable JavaScript to use this site.
How do I pay a utility bill in Round Rock Texas?
Regular mail: Mail to Utility Billing, 221 E. Main Street, Round Rock, Texas, 78664. Phone: Call the toll-free number at 1-855-894-2392. There will no longer be a transaction fee for paying with a credit or debit card. When it goes live on March 6, the new system should make it easier for residents to track their usage and make payments.
Does Round Rock have a new utility billing system?
More: All five races for Round Rock school board are open. On Monday, the city of Round Rock launched a new way to pay for utilities.
What payment methods does Round Rock accept?
(Brooke Sjoberg/Community Impact Newspaper) The city of Round Rock on Aug. 29 launched a new system that lets customers pay their utility bills in a number of different ways. According to a statement from the city, the new ways to pay are American Express, Discover, PayPal, Walmart Pay, and eCheck.
How does billing work in Round Rock?
Residents choose the provider of their services for billing. The City of Round Rock’s service area is split into four billing zones based on where your property is located. Therefore, customers cannot change their due date. The City offers a deposit waiver for eligible residential customers applying for service. Click here to learn more!.
Can I Change my utility bill due date in Round Rock?
Based on where your property is located, the City of Round Rock’s service area is split into four billing zones. Customers cannot change their due date. However, customers are able to schedule auto payment up to seven days before their due date. Utility bills are mailed once per month and are due as follows:
Does Round Rock charge transaction fees?
When people pay their utility bills on the Customer Portal, the City of Round Rock doesn’t charge them any transaction fees. There is no extra charge to use Visa, MasterCard, Discover, American Express, eCheck, PayPal, Amazon Pay, Apple Pay, or Google Pay to pay. Can I pay my bill with cash? Yes!.
