Online Bill Pay allows customers to view a wide range of account information online, including current balance, bill for last 12 months, payment and consumption history, frequently asked questions, and open service request status. There are three levels of access based on the customer’s needs and preferences:
Metro Water Services (MWS) provides drinking water and sewer services to residents and businesses in Nashville TN and surrounding Davidson County. MWS offers a convenient online portal for customers to view and pay their water bill analyze usage, manage their account, and more.
This article explains how to sign up for online account access, make one-time or recurring payments, setup autopay, view billing history, update contact information, and use MWS’s online self-service tools to easily manage your water/sewer utility account.
Overview of Metro Water Services
Metro Water Services is a government utility serving around 200000 water and 170000 sewer accounts in Nashville and Davidson County. They treat and distribute clean drinking water from the Cumberland River and operate sewage collection and wastewater treatment infrastructure across their service area.
Customers are billed monthly for water and sewer service based on metered usage along with fixed service and infrastructure fees. MWS bills have a tiered rate structure, so per unit rates increase with higher usage. Bills are typically generated on the same day each month.
Registering for MWS’s online account access allows customers to securely take care of their utility bill online 24/7. You can pay bills, check your balance, view statement history, monitor usage, manage account details, and more.
Benefits of Paying Online
Paying your water/sewer bill through MWS online account access provides many conveniences:
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Pay anytime, anywhere via computer, phone, or tablet
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Avoid late fees by setting up automatic recurring payments
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Store payment info securely for fast one-click checkout
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Access 12 months of statement history and payment receipts
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Analyze your monthly and daily water usage
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Go paperless by enrolling in eBills
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Set up account notifications via email and text
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Easily update billing address, phone, email, etc.
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Chat with customer service or submit requests
How to Pay Your Water Bill Online
Follow these steps to pay your MWS bill online after registering for an account:
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Visit MWSPayOnline.com and login to your account.
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From the account dashboard, click on “Pay Bill”.
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Select whether this is a one-time payment or recurring autopay setup.
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Enter the payment amount due or pay the total account balance.
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Provide payment method details like card number or bank account info.
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Verify billing address and contact info, then submit payment.
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You’ll receive a confirmation email with payment receipt after successful payment.
Payments made by 10 pm CST are typically credited to your account that same business day. Allow 1-2 business days for processing.
Account Management Tips
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Update contact info like phone number, email address, and mailing address if you move.
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Enable paperless eBills and setup recurring autopay to streamline bill payment.
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Monitor your daily usage through the online portal or smart meter.
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Compare current usage vs previous periods to detect irregularities.
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Submit customer service requests for leaks, outages, etc.
Avoid Late Fees and Service Disruption
MWS bills must be paid by the due date printed on your statement, typically around 20 days after generation, to avoid a 10% late penalty. If your account remains delinquent, your water service may be interrupted until the balance is paid.
Log in online to check your up-to-date account balance and due date. Set payment reminders and enroll in autopay to avoid late fees or collections issues. Contact MWS immediately if you anticipate difficulty paying on time.
Get Customer Support
If you need help with your online account access or have questions about your water/sewer bill, contact Metro Water Services customer support:
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By phone at 615-862-4600 Monday to Friday 8am – 5pm
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Email [email protected] for online account assistance
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Live chat agents available through the online account portal
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In-person at their downtown Nashville office location
Their team can help with billing and payments, service turn on/off, leaks, account maintenance, fees, usage history, conservation programs, and any other utility needs.
Paying your Metro Water Services bill online provides convenience, savings, and control over your utility account management. Sign up for online access to view statements, analyze usage, make one-time/recurring payments, setup autopay, update details, view outage status, and more. With online and mobile tools, MWS makes managing your Nashville water services easy.
Pay by Telephone using Automated Services
For your convenience, you may access our automated services 24 hours a day, 7 days a week, by calling 615-862-4600. With automated services you can:
- Pay your bill using VISA or MasterCard
- Obtain routine information about your account
- Find information on office hours and payment locations
Metro Water Services WebConnect
FAQ
How much is a water bill in Nashville, TN?
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Meter Size
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Water
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Sewer
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1.5-inch
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$30.51
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$103.04
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2-inch
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$43.08
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$144.76
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3-inch
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$68.85
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$180.22
|
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4-inch
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$156.51
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$511.37
|
How do I pay my water bill in California?
You can pay your Cal Water bill over the phone by calling (888) 598-9824 (toll-free). You can use a bank account, a Visa (credit or debit), MasterCard (credit or debit), or Discover card.
How do I pay my DC water bill?
Credit Card: DC Water accepts credit card payments from your VISA, Mastercard, Discover Card or AMEX. You can pay online at My DC Water or call (202) 354-3600, 24 hours a day. People who pay in cash: You can pay your DC Water bill in cash at a number of Western Union locations.
What number do I call to pay my Nashville Metro water bill?
Pay by Phone with Automated Services: Our automated services are available 24 hours a day, seven days a week. Just call 615-862-4600. With automated services you can: Pay your bill using VISA or MasterCard.
