How to Pay Your Music Mountain Water Bill

Music Mountain Water provides bottled water delivery services to homes and businesses in Louisiana, East Texas, Southern Arkansas and Western Mississippi. If you have water delivery from Music Mountain, it’s important to understand your billing and know the payment options available so you can pay your bill on time each month. This guide explains everything you need to know about Music Mountain Water bill pay.

Billing and Charges

Music Mountain Water bills on a monthly basis Your bill will outline all charges from the previous month’s delivery and services Here are the main charges you may see

• Delivery fees – Based on number of bottles or boxes delivered
• Rental fees – For water cooler equipment provided
• Deposit fees – Refundable deposits for some equipment
• Taxes and surcharges
• Fuel or delivery surcharges – For remote/far delivery locations
• Late payment fees – If not paid by due date

Review your bill carefully each month to ensure all details and charges are accurate based on your service levels Contact customer service if you see any incorrect or suspicious charges,

Payment Due Dates

Music Mountain Water bills are due 20 days after the billing date printed on your invoice. The due date will always be clearly listed on your bill.

If payment is not received by the due date, a late fee of $5 or 5% of the balance (whichever is greater) will be assessed.

Make note of the due date each month and be sure to pay by that date to avoid late fees. Set up automatic payments or calendar reminders if needed.

Ways to Pay Your Music Mountain Water Bill

Music Mountain Water offers several convenient payment options:

• By mail – Detach payment stub from bill and mail with check or money order. Allow 7-10 days for delivery.

• Online – Pay by debit/credit card or e-Check via Music Mountain’s online payment portal.

• By phone – Call the toll-free automated payment line anytime and pay by debit/credit card or checking account.

• AutoPay – Setup recurring automatic payments from your bank account each month.

• In person – Take cash, check or money order to an authorized payment center.

Choose the payment method that is most convenient for you each month. Sign up for AutoPay or pay online to ensure your bill is paid on time without having to remember.

What If You Can’t Pay on Time?

If you are unable to pay your full Music Mountain Water bill by the due date, you have a few options:

• Partial payment – Pay what you can as a show of good faith. This will reduce late fees.

• Payment plan – Request an installment plan to divide the balance evenly over 2-3 months.

• Defer payment – See if you qualify for a 30-60 day payment extension due to financial hardship.

• LIHEAP assistance – Apply for federal energy bill assistance if eligible due to low income.

• Negotiate billing – Discuss your situation and ask about waiving late fees or lowering service levels.

• Disconnection protection – There may be protection against shut offs for customers who are disabled, elderly or have medical needs.

The most important thing is communicating with Music Mountain Water before your service is at risk of disconnection for non-payment. Be proactive in seeking a resolution.

Avoid Disconnection with These Tips

Here are some key tips to avoid having your Music Mountain Water service disconnected due to an overdue balance:

• Contact them immediately if you get behind on payments.

• Take advantage of payment assistance programs if you qualify.

• Request an alternate payment schedule if possible.

• Pay partial payments on time to show you’re making an effort.

• Don’t ignore calls or shut off notices – call them back right away.

• If unemployed, explain your job search status and timeline.

• Set up text/email reminders for your bill due date so you never miss it.

• Eliminate unnecessary expenses from your budget to put more towards the water bill.

• If all else fails, negotiate service reduction to reduce monthly costs.

• Disconnection should always be an absolute last resort option.

Staying in close communication with Music Mountain and making every effort to pay will allow you to maintain service, even if you need to go on a payment plan or reduce your delivery amount temporarily.

What Happens If Your Service Gets Disconnected?

If your account becomes severely past due, Music Mountain Water will issue a disconnection notice indicating a service termination date if the balance goes unpaid.

If service is disconnected due to non-payment, here’s what you can expect:

• All equipment like coolers will be repossessed.

• A $50 disconnection fee will be added to your account.

• Service will remain off until the past due balance is paid in full.

• A $50 reconnection fee will be charged to resume service.

• Monthly rental fees continue to accrue during disconnection.

• Bad marks get added to your credit history which drops your credit score.

• You may have to pay a security deposit when reconnecting.

• Collection agency involvement if account not settled.

Service disconnection is very inconvenient and has long-term impacts, so you want to avoid it if at all possible. Be proactive with communicating and making payment arrangements.

Ways to Reduce Your Monthly Water Bill

If budgeting to pay your Music Mountain Water bill is an ongoing struggle, there are some ways you can reduce your monthly costs:

• Downgrade to a smaller water cooler needing less frequent delivery.

• Reduce number of bottles or boxes on regular delivery schedule.

• Renegotiate service rates if you’ve been a loyal customer.

• Skip deliveries some months or put deliveries on hold when traveling or away.

• Purchase bottles in bulk for staff to refill personal bottles rather than using dispenser.

• Use tap water and provide a filtered water dispenser for staff instead.

• Switch from spring water to distilled or purified water options which can cost less.

• Enroll in their loyalty rewards program to earn account credit for referrals and being a customer.

Consider ways you can adjust your service to reduce some charges while still getting water delivery suited for your needs. Every bit of savings helps ease the burden of bill payment.

Locate Your Music Mountain Water Account Number

You will need your 6-digit Music Mountain Water account number handy to pay your bill online, by phone or to lookup your account. Here’s how to find it:

• It’s listed at the very top of your printed monthly statement.

• It will be in any email or text communications from Music Mountain.

• Call customer service and they can provide your account number.

• Login to your online account portal and it displays prominently.

• Refer to your welcome letter if you’re a new customer.

Make sure to record your account number in a safe, convenient place so you have it handy whenever needed. Never share your account number with anyone unauthorized.

Sign Up for Music Mountain Water Service

If you live in their service area and want to signup to become a new Music Mountain Water customer, you can submit a service request form on their website or give their sales department a call at (318) 506-2180.

Here are a few things to have ready when signing up:

• Your name, address, contact information

• Requested delivery schedule and bottle sizes

• Cooler size for your space

• Preferred payment method

• Any additional needs like custom labels

The sales department can walk you through selecting the right plan and deliveries for your home or office. They make getting started with quality bottled water delivery quick and easy.

Summary of Key Points

• Review Music Mountain Water bills for accuracy before paying

• Pay your water bill by the due date to avoid late fees

• Set up autopay or reminders so you never miss a payment

• Contact them as soon as possible if you’ll have difficulty paying

• Explore ways to reduce monthly charges by adjusting service

• Have your account number handy to pay bills and manage account

• Signing up for new service is easy by phone or their website