Independence Utilities offers you a choice of the following methods to pay your monthly combined utility bill.
Managing utility bills is a regular task for homeowners and renters in Independence, MO. The city’s electric utility, Independence Power and Light (IPL), offers various convenient payment options to fit different needs and preferences. This article explores the multiple ways Independence residents can easily pay their IPL electric bill each month.
Overview of Independence Power and Light
Independence Power and Light is the municipal electric utility owned and operated by the City of Independence, serving over 60,000 customers. IPL provides reliable electricity to local homes and businesses at competitive rates
As a community-owned utility, IPL is committed to providing excellent customer service alongside reasonably priced electric service. The utility offers programs and incentives to help customers manage energy use and bills.
Ways to Pay Your IPL Electric Bill
IPL offers several payment methods to fit different schedules needs and preferences
Pay Online
For fast, secure online payments, customers can use IPL’s online portal at www.independencemo.gov/pay. The site allows you to pay by credit/debit card or electronic check anytime. You can also set up recurring payments to have your bill automatically paid each month.
Pay by Phone
Call the IPL automated payment line at (816) 325-SERV (7378) 24/7 to pay over the phone by credit/debit card using the automated system.
Pay by Mail
Mail a check or money order payable to the City of Independence to:
City of Independence
PO Box 219362
Kansas City, MO 64121-9362
Be sure to include your IPL account number on the payment. Allow 5-7 days for mailed payments to process.
Pay in Person
Bring cash, check, or credit/debit card to pay your bill in person at:
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Independence Utility Customer Service Center (17221 E 23rd St S)
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Independence City Hall (111 E Maple Ave)
Both locations are open 8am-5pm, Monday to Friday. City Hall has a 24-hour drop box to leave check/money order payments after hours.
Pay at Local Retailers
Take your bill to a local retailer like Price Chopper or Hy-Vee and pay with cash or credit/debit card for a small service fee.
Budget Billing
IPL offers budget billing to even out payments into a predictable amount each month, avoiding seasonal spikes. Your account is reviewed every 3 months and adjusted if needed to reflect actual usage.
Payment Assistance Programs
IPL provides payment assistance programs to help qualified low-income customers maintain electric service:
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LIHEAP – Helps pay home energy bills through federal funding.
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Project SHARE – Provides IPL bill payment assistance donated through customer contributions.
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Senior/Disabled Customer Discount – Offers 30% discount on electric bills for seniors and disabled individuals that meet income limits.
IPL partners with local agencies to connect customers with available assistance options. Contact IPL if you are struggling to pay your bill.
Tips for IPL Bill Payment
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Enroll in paperless billing and automatic payments to ensure on-time payment.
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Compare your current bill to previous bills to identify any irregular usage.
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Contact IPL immediately if you anticipate difficulty paying your bill to discuss payment plans or assistance.
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Provide IPL meter readers safe access to your electric meter so bills reflect actual usage.
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Notify IPL if you move so the final bill goes to the right party.
Why Paying Your IPL Bill Matters
As a community-owned utility, IPL revenues from customers pay for operating costs to provide electric service. When bills go unpaid, it burdens the rest of the community. Paying your IPL bill fully and on time:
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Ensures reliable delivery of electric service to your home/business.
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Avoids late fees, collections, and service disconnection.
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Supports the operations and maintenance of the local electric grid.
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Helps keep IPL rates reasonable for all customers.
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Allows IPL to give back to the community through events, services, and more.
With multiple payment options, Independence Power and Light makes it quick and easy to pay your electric bill responsibly. Contact IPL if you need assistance or have any questions about billing and payment. Together, we can maintain affordable and reliable electric service across Independence.
Automated Bank Draft Authorization
By enrolling in Automated Payment Service, your regularly scheduled utility bill will be paid automatically from your checking account by your bank on the day your payment is due – and its free!
Complete and return the below Automated Bank Draft Authorization Form to the City of Independence Utilities Customer Service Office at 17221 E. 23rd Street S., Independence, MO 64057. For account verification, please enclose a voided check or photocopy of check on the bank or other financial institution account from which you would like future utility bills deducted.
The traditional method. Pay your bill with a personal check or money order upon receipt of your bill.
Bills may be paid in person at the following locations:
- Drive-through opens at 7:30 AM
- 24 hour drop box located in the drive-through lane
Interactive Telephone Service (81325-SERV
Independence Utilities offers interactive telephone service that allows our customers to pay their bill with a credit or debit card. Call (816) 325-SERV(7378), you will need your customer and account number located in the top right hand corner of your bill. Its that easy!
Take advantage of the time-saving power of the Internet with our Utilities Online service. You can view your account balance, usage history, payment history as well as pay your bill with a credit or debit card. Its fast and secure!
Independence P&L customers concerned over incorrect bills
FAQ
What is the phone number for Kansas City Power and Light bill pay?
Where can I pay my Florida power and light bill?
You can make a payment at most Publix, Walgreens, or Walmart locations and many other locations. To locate an available authorized walk-in payment location near you, use our interactive map. Note: Account lookup feature is for residential accounts only.
How do I report a power outage in Independence, Missouri?
Call (816) 325-7550 to report an outage. We need your current phone number for the location and it must match the phone number in our customer billing information system for that address in order to figure out where the outage is happening.
What are my options for paying my independence power & light bills?
Independence Power & Light offers several options for families struggling to pay their bills. Payment plans, energy conservation, and emergency utility bill assistance are available. The main goal is to assist seniors with low incomes, families with children, disabled people, and people going through a short-term crisis.
What are Independence Power & Light assistance programs?
Independence Power & Light offers several assistance programs for families struggling to pay their bills. These include payment plans, energy conservation, and emergency utility bill assistance.
Who is Independence Power & Light?
Freedom and Power Monday-Friday: 8:00 am-5:00 pm.
How do I pay my independence utilities bill with a credit or debit card?
Customers can pay their bill with a credit or debit card over the phone through Independence Utilities’ interactive service. Call (816) 325-7378, and have your customer and account number ready. It’s in the upper right corner of your bill. It’s that easy!.
Does independence have a tampering program?
The City of Independence has an aggressive program to stop the theft of electric and/or water service. It’s very dangerous to mess with electric service because it can cause fires and explosions and people can get hurt or killed by touching exposed wiring.
