Center for Disease Detection (CDD) provides vital medical testing and public health services As a CDD client, you may need to pay bills for services rendered. CDD offers multiple payment options to fit your needs, from online payments to paying by phone, mail or in person This guide will walk through the various methods for paying your CDD bill.
Online Bill Pay
The fastest and most convenient way to pay your CDD bill is online through the patient portal. You can log into your secure account anytime to view outstanding balances and make payments.
To get started, go to CDD’s website and click on “Client Login” at the top right. This will direct you to the portal to enter your username and password.
Once logged in, navigate to the payments section Here you can enter your payment details including the amount due and your preferred payment method CDD accepts Visa, Mastercard, Discover, American Express, electronic fund transfers and Health Savings Account cards for online payments.
Paying online provides 24/7 access, instant payment confirmation, and eliminates the need to mail payments Be sure to retain the emailed receipt for your records
Pay by Phone
To speak with a CDD representative and pay your bill over the phone, call 1-888-858-8663. CDD’s customer service team can take payments from 7am to 6pm CST Monday through Friday, and 9am to 5pm CST on Saturdays.
When you call, be prepared to provide your account number, billing address, contact details, and payment information. Let the agent know you are calling to make a payment. They will walk through the automated payment system.
Pay by phone allows you to confirm your payment is applied correctly and ask any questions about your bill. However, phone payments do incur a small surcharge.
Pay by Mail
You can mail your CDD payment the old fashioned way with a check or money order. Be sure to include your account number and billing address information with your mailed payment.
Payments should be sent to:
Center for Disease Detection
Attn: Billing
11603 Crosswinds Way, Ste. 100
San Antonio, TX 78233
Allow 5-7 business days for your mailed payment to be received and processed by CDD’s billing department. Paying by mail provides you with a paper trail since your processed check will act as a receipt. Just be sure to meet mailing deadlines to avoid late fees.
In-Person Payments
CDD also allows patients to pay bills in person at their headquarters office. You can stop by their billing department at:
11603 Crosswinds Way, Ste. 100
San Antonio, TX 78233
In-person payments can be made via cash, check, credit/debit card or money order. Be sure to bring your latest statement so the clerk can easily pull up your account details. You’ll receive a printed receipt on the spot.
The benefit of paying in person is immediately posting payments to your account. The limitation is having to visit during office hours.
Auto-Pay
For maximum convenience, you can enroll in auto-pay through CDD’s online patient portal. This automatically deducts your balance due from your chosen bank account each month on your due date.
Once set up, you don’t have to manually handle payments. Just review your monthly statements so you know how much will be withdrawn. Auto-pay prevents missed due dates and late fees.
Third Party Bill Pay Services
You can also consider using third party bill pay services like doxo.com to manage and pay your CDD bills. These sites store your provider accounts in one place and enable various payment methods.
However, be aware these services charge fees for payment processing. Paying directly through CDD’s portal is the most cost effective option.
Financial Assistance
If you are having trouble paying your CDD bill on time, payment plans or financial assistance may be available. Contact the billing department to discuss eligibility for hardship programs or extended payment arrangements.
Keeping your account in good standing is vital for continued service access. Reach out early if you anticipate payment challenges so solutions can be explored.
With the range of payment methods CDD provides, you can easily keep your account up to date. Opt for the most convenient route that matches your needs and schedule. Stay organized and proactive with payments to avoid interruptions in your care.
Center For Disease Detection federal award history
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Center for Disease Detection Video 1
FAQ
What is a CDD test?
The Center for Disease Detection (CDD) is a reference laboratory that does a lot of different tests. They are especially good at finding cancer and communicable diseases like HIV, chlamydia/gonorrhea, syphilis, hepatitis, herpes, and human papillomavirus (HPV).
What is CDD in healthcare?
It is easy for the Center for Disease Detection (CDD) to help you with your large-scale testing needs for community clinics, public hospitals, jails, public health authorities, or quasi-public institutions.
