Paying your electric bill to the City of Elizabeth City is easy and convenient through their online payment system. This comprehensive guide will walk you through everything you need to know about setting up an account, payment options, and tips for ensuring timely payment of your Elizabeth City electricity bill.
Overview of City of Elizabeth City Electric Service
The City of Elizabeth City provides electricity service to residents and businesses located within the city limits They are the sole provider of electric service in this area Some key facts
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The city operates the electric distribution system and maintains all power lines, meters, substations, and other infrastructure.
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The city purchases wholesale power from other providers that is then distributed to customers through their electric grid.
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Electric rates are set by the Elizabeth City Council and typically reviewed on an annual basis. Current rates can be found on the city’s website.
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City electricity customers are billed monthly, with bills sent out around the 10th of each month.
How to Pay Your Elizabeth City Electric Bill
The City offers a few different options for paying your electric bill each month:
Pay Online
The easiest way to pay is through the city’s online bill pay system at https://elizabethcitync.municipalonlinepayments.com/elizabethcitync/utilities. This allows you to:
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Set up recurring automatic payments so your bill gets paid on time each month.
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Make one-time payments by electronic check or debit/credit card.
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View past electric usage and bills for up to 24 months.
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Go paperless by enrolling in e-bills.
To use the online system, you will need to set up a free account tied to your electric service address. It just takes a few minutes.
Pay by Phone
You can pay over the phone by calling 1-866-279-9922. The automated system will guide you through making a payment. Have your account number ready.
Pay in Person
Electric bill payments can be made in person at:
City of Elizabeth City
Finance Department
306 East Colonial Ave
Elizabeth City, NC 27909
Payments can be made by cash, check, money order, or credit/debit card.
Pay by Mail
Checks or money orders can be mailed in using the payment coupon and envelope provided with your monthly paper bill. Be sure to allow 5-7 days for postal delivery to avoid late fees. The mailing address is:
City of Elizabeth City
PO Box 347
Elizabeth City, NC 27907
Tips for Paying Your Electric Bill on Time
To keep your lights on and avoid late fees, your electric bill must be paid by the due date each month. Here are some tips to help:
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For the most reliable delivery, pay online or in person. Mailing a paper check can risk delays.
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If mailing a check, send it at least 5-7 business days before the due date.
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Set up text or email reminders a few days before your bill is due.
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Enroll in autopay or recurring payments online so it gets paid automatically each month.
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If funds are tight, contact the city before the due date to discuss possible payment plan options. Disconnections can be avoided with proper arrangements.
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Avoid delays by not waiting until the due date. Processing can take 1-2 business days so pay a few days early.
Paying just a day or two late can result in a 10% late fee on your balance, so be sure to pay on time. If your service does get disconnected for non-payment, you will also have to pay a $25 disconnection fee and $25 reconnection fee.
What to Do If You Receive a High Electric Bill
Seeing a spike in your normal electric bill can be frustrating. Before contacting the city, do some self-troubleshooting:
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Review your daily electric usage on the online portal during the billing period to see if a specific period seems excessively high. This could help pinpoint the cause.
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Consider if any new electric appliances were added or used more heavily, like a hot tub or space heater.
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Check that your thermostat hasn’t been accidentally changed. Lowering it just a few degrees makes a difference.
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Turn off all lights and electric devices, then check your electric meter. If it is still running fast, an appliance may be the culprit.
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See if any faucets are leaking – this uses your electric water heater more to reheat water.
If you cannot identify why your usage spiked, contact the utility billing department right away at 252-338-3981. They can investigate potential electric meter issues and may be able to adjust your bill if a clear cause is found. Be prepared to provide usage data you gathered from the online portal.
Assistance Programs for Paying Your Electric Bill
If you are struggling to keep up with electric payments, there are a few assistance programs available:
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Budget Billing: This allows you to pay a fixed amount each month to even out seasonal spikes in your electric bill. Your account is later reconciled based on actual usage.
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Project Fahe Funds: This organization provides emergency financial assistance to pay electric bills for those who qualify based on income.
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NC Energy Assistance Program: This provides federal funding administered through your local Department of Social Services to assist eligible low-income households.
Be sure to contact the city right away if you anticipate difficulty paying your bill so they can discuss arrangements and possible assistance. Letting your account become severely past due can result in disconnection, fees, and additional deposits when reconnecting service.
Final Thoughts on Paying Your Elizabeth City Electric Bill
Other Services We Provide
- Installation of New Electric Service
- Installation of Security, Area and Street Lights
- Tree Trimming Around Power Lines
- Installation of Banners for Special Events
Matt Gregory on Elizabeth City’s high electric bills
FAQ
What is the phone number for Elizabeth City utility payments?
Online/Telephone Credit Card/Debit Card and Check Payments: You may call 1-866-222-0694, choose option 1 and follow the prompts. This service is available to residential and commercial customers. Payments can be made 24 hours a day, using the automated phone or on-line service.
Who provides electricity to Elizabeth City, NC?
What is the number for Elizabeth City after hours?
For after hours/holiday service, call 252-335-2196. To report overgrown lots, call the Code Enforcement Officer in the Elizabeth City Police Department at 252-335-4321.
How do I pay my electric bill in North Carolina?
To make a payment over the phone, please call 866-366-4357. Please have your account number ready. Residential customers: $1. 65 per transaction (up to $1,000 per transaction). Non-residential customers: $14. 95 per transaction (up to $15,000 per transaction).
Where is the utility billing department located in Elizabeth City?
Here is a link to the City of Elizabeth City’s FY 22–23 Fee Schedules. The city’s Utility Billing Department is in the Gardner Municipal Building downtown. The office hours are from 8:00 a. m. to 5:00 p. m. , Monday through Friday. Routine and regular service work will be performed during these hours except for holidays.
Does Elizabeth City accept online payments?
Electricity, water, sewer, privilege license fees, assessments, and parking space rentals can all be paid for online by the city of Elizabeth City. If you don’t know who brings you water, click HERE to check if your bill looks like one from Pasquotank County Water System.
What does the utility billing department do?
The division is responsible for billing, receipt, meter reading and timely recording of all revenue for the City. Here is a link to the City of Elizabeth City’s FY 22–23 Fee Schedules. The city’s Utility Billing Department is in the Gardner Municipal Building downtown. The office hours are from 8:00 a. m. to 5:00 p. m. , Monday through Friday.
Where can I find information about electricity in Elizabeth City?
If you’d like to learn more, visit www.electricities.com 888-667-3000 City of Elizabeth City Electric Department 800-752-7504 252-335-2240 Spectrum
Does the city of Elizabeth receive convenience fees?
The City of Elizabeth city does not receive any of the convenience fees charged by Open Edge. These are merchant fees that banks charge to help cover the costs of processing the transaction and giving the credit. Kiosk: Payments can be made at the Kiosk 24 hours a day.
Where is the utility billing department located?
The City’s Utility Billing Department is located downtown in the Gardner Municipal Building. The office hours are from 8:00 a. m. to 5:00 p. m. , Monday through Friday. Routine and regular service work will be performed during these hours except for holidays. Service work for unusual conditions may be arranged at other times upon request.
