Having access to clean reliable water is something we often take for granted. In Snohomish County Washington, the Cross Valley Water District provides this essential service to over 16,000 homes and businesses. As a customer, it’s important to understand your water bill and the various payment options available. This guide will outline everything Cross Valley Water customers need to know to pay their bill conveniently and on time.
About Cross Valley Water District
First, some background on Cross Valley Water District. They are a not-for-profit, special purpose district formed in 1957 to supply water to parts of Snohomish County. Some key facts about Cross Valley Water:
- Provide water to over 16,000 connections
- Service area covers over 15 square miles
- Pump from 12 groundwater wells throughout district
- Over 190 miles of water main pipelines
- Store water in 5 reservoirs, 14 tanks
- ISO Class 2 fire protection rating
With their reliable infrastructure and quality groundwater supply Cross Valley has built a reputation for outstanding water services in the community.
Understanding Your Water Bill
As a customer of Cross Valley Water, you will receive a monthly utility bill for your water usage and service. Here’s what’s typically included on your Cross Valley Water bill
- Account number and meter number
- Service address
- Billing date and due date
- Previous balance if any
- Water consumption in hundreds of cubic feet (CCF)
- Itemized charges (base rate, consumption, fire protection, taxes, etc.)
- Total current charges
- Total amount due and due date
Reviewing the details on your bill helps ensure you understand what you’re being charged for. You can also observe your water usage patterns month-over-month.
When are Water Bills Due?
Cross Valley Water bills on a monthly cycle. Bills are due on the 25th of each month. The due date is printed on your bill.
If the 25th falls on a weekend or holiday, the due date moves to the next business day. Late fees apply to any balance left unpaid after the due date.
Your bill includes usage from the prior month. For example, the usage on your January bill is from December. So the January bill you receive in early January reflects your consumption over the previous December period.
Ways to Pay Your Cross Valley Water Bill
Cross Valley Water offers several options for convenient bill payment:
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Online – Pay by e-Check, debit or credit card at www.crossvalleywater.net. Create an account to save payment methods for quick online payments.
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By Phone – Call 360-668-6766 and select option 2 to access the automated pay by phone system, or dial the direct line at 833-228-5201. Have your account number and payment amount ready.
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Drop Box – Place check or money order in the secure drop box at the District building at 8802 180th St SE in Snohomish by 4pm on the due date.
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By Mail – Send check or money order with your payment stub to Cross Valley Water District, PO Box 84006, Seattle, WA 98124-8406.
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In Person – Visit the District building to pay by cash, check, or card during business hours (7:30am to 4:00pm on weekdays, except holidays).
Whichever method you choose, be sure your payment arrives by the due date to avoid late fees or service disruption. Processing fees do apply to online and phone payments.
What Happens if You Miss a Payment?
To maintain uninterrupted water service, it’s essential to pay your Cross Valley Water bill in full by the due date each month. Here’s what happens if you miss the deadline:
- A late fee of 1% applies to any unpaid balance.
- After 30 days past due, a Shut Off Notice is issued with a shut off date.
- Water service is disconnected around 45 days past the original due date if the account remains delinquent.
- A $30 fee is charged to resume service after shut off.
- Accounts over 60 days past due may be sent to a collection agency.
Avoid these fees and hassles by paying on time every month. If you’re ever unable to pay the full amount, contact Cross Valley immediately to discuss payment plan options before your account becomes past due.
Setting Up Automatic Payments
For worry-free bill payment, enroll in Auto-Pay through Cross Valley Water District. Your monthly bill amount will be automatically deducted from your bank account or charged to your credit card on the due date.
Sign up for Auto-Pay online through your account dashboard. You can cancel or change your Auto-Pay option at any time. Set it and forget it!
Moving or Closing Your Cross Valley Water Account
If you are moving out of the Cross Valley Water District service area and need to close your account, there are a few important steps to take:
- Notify the Cross Valley office at least 5 days before your move date to schedule a final meter reading.
- Provide a valid forwarding address to receive your final bill and any refunds owed.
- Make sure any outstanding account balance is paid in full to avoid collections.
- Consider leaving the water on 1-2 days after moving out for cleaning.
By following these steps, you can smoothly close your Cross Valley Water account and avoid any issues down the road.
For new customers moving in, opening a water account is easy! Simply contact Cross Valley Water District and provide your service start date and other details to establish services in your name.
Paying Your Water Bill on Time, Every Time
Access to clean water is vital for our homes, families and quality of life. By using the convenient online, phone, mail and in-person payment options Cross Valley Water District offers, customers can easily pay their monthly bills on time and maintain uninterrupted service. Setting up automatic payments provides an extra level of convenience and security. Paying your water bill not only meets an essential need, but keeps your account in good standing.
