The Utility Billing Customer Service Department compiles meter readings based on meters read, billing of water, sewer, and garbage collection, issues work orders for rechecks of meters, turn on and off of services, monitors and collects on delinquent accounts, and provides customer service with the ability to serve the customer in an appropriate manner.
Living in Temple, Texas comes with great community amenities like parks, trails, and clean drinking water As a resident, you receive a monthly utility bill from the City of Temple for water, sewer, sanitation, and other services. The city offers convenient payment options to settle your utility bill online, by phone, by mail, or in-person
What’s Included in Your Temple Utility Bill
When you receive your monthly statement from the City of Temple Utility Business Office it covers charges for
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Water Usage: Your water usage fee is based on the number of gallons used, as read by your water meter. Rates are tiered, so the more you use, the higher the rate per gallon.
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Sewer: This covers wastewater treatment. It’s a fixed monthly charge plus a smaller usage fee based on your water consumption.
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Sanitation Your monthly garbage and recycling collection service fee All households get this standard charge,
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Stormwater Management: Fixed monthly fee for storm drain system maintenance.
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Sales Tax: Temple’s city sales tax rate of 8.25% applies to water and sewer charges.
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Possible Late Fee: If not paid on time, a 10% penalty applies.
Understanding these charges will help when you go to pay your Temple utility bill. Now let’s review the payment options.
Pay Online
The easiest way to pay your Temple utility bill is through the city’s online payment portal. Here’s how:
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Go to www.templetx.gov and click on “Utility E-Pay”.
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Enter your 10-digit utility account number and click “Log In”.
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Select “Make Payment” and choose which account(s) to pay.
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Enter credit/debit card details or bank account info and submit payment.
Online payments post instantly to your account, avoiding late fees. You can also set up recurring auto-pay.
Pay by Phone
To pay by phone, call 254-298-5616 and have ready:
- Temple utility account number
- Credit/debit card or bank details
Follow the automated payment prompts. Phone payments process immediately.
Pay by Mail
You can mail a check or money order to:
City of Temple
PO Box 878
Temple, TX 76503
Note it takes 5-7 days to post. Send at least one week before your due date.
Pay In-Person
Bring your bill to the Utility Business Office at 401 N. 3rd St. and pay by:
- Cash, check, credit/debit (window or drive-thru)
- Check or money order (after-hours drop box)
In-person payments credit your account right away.
Other Billing Tips
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Go paperless with e-bills through the online payment portal.
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If struggling to pay, request a one-time extension before your due date.
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Sign up for monthly auto-draft from your bank account for worry-free payments.
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Avoid account number confusion by submitting an account lookup request online.
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Notify the utility office prior to moving so your final bill goes to the right address.
Paying your City of Temple utility bill is quick and easy through the online portal or automated phone system. I recommend setting up recurring payments to avoid late fees and service interruption. Reach out to the Utility Business Office with any account or billing questions.
A Message From GFL
Welcome to GFL Environmental as your service provider for quality garbage removal. We look forward to a long lasting relationship while providing you with quality and dependable service. Place your container roadside the night before your scheduled pickup day stickered on your cart. Please make sure that all trash is bagged and placed in the container. The driver will service the cart only. Listed below are the items that we CANNOT collect in your regularly scheduled weekly service. When in doubt call our office for assistance. (770) 577-3545. • Liquid paint of any kind. • Hazardous material – Flammables, lighting tubes, insecticides, caustic chemical • Batteries – car, boat, motorcycle, etc. • Building material – boards, drywall, tile, concrete, carpet/padding, etc Your account may be serviced with automated equipment. Automated trucks have a mechanical arm that is used to pick up carts and dump trash into the truck. Do not be alarmed if you see only one side of your street collected. This truck picks up on one side of the street and then turns around and picks up the other side. Proper cart placement is extremely important. Carts should always be placed at least five (5) feet away from any object. (trees, posts, mailboxes, shrubs, cars etc…) Once the cart is placed at the curb the wheels and lid hinges should be closest to your house, the lid should open to the street.
State of Georgia Rental Assistance Program (Assistance for Rent and Utilities):
The State of Georgia received $552 million from U.S. Treasurys Federal Emergency Rental Assistance Programs to provide relife to individuals, families, and landlords whose finances have been negatively impacted due to the COVID-19 pandemic. The funds will be used to bring past due utilities and rent current for households with rental arrears. This program is administered by the Georgia Dept. of Community Affairs. For more information, please visit: www.georgiarentalassistance.ga.gov.
Failure to receive a bill does not entitle delayed payment! All bills are due by the 20th of the month. A 10% late charge will be added if your bill is not paid by the due date. Accounts delinquent and not paid by the 1st of the following month are subjet to cut-off WITHOUT ANY FURTHER NOTICE. NO OTHER NOTICE WILL BE SENT!
The Utility Department offers several convenient ways to pay your bill.
- Walk-In
- Pay over the phone 24 hours a day by calling: 1-888-305-2742
- Drop Box
- Online : https://xpressbillpay.com/#/?org=temple10507
You may pay your utility bill at City Hall. Payment methods that are accepted are as follows:
- Cash
- Check
- Money Order
- Credit Card
- Debit Card
Pay by Mail
Payments can be made by check or money order. Please include the water bill stub and place your account number on the check or money order to ensure the payment is applied to the correct account.
The mailing address is:
The City of Temple P.O. Box 160 Temple, GA 30179
Payments can be made 24 hours a day by calling: 1-888-305-2742.
Beginning July 1, 2021, The City of Temple has a new service provider for trash pickup and recycling: GFL Environmental. Trash service is mandatory for residents in the Temple City Limits.
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How do I make a payment at Temple water?
You can create a new account on the City Of Temple Water website. Once you create the account, you can setup payment with credit, debit, or direct deposit. Click here to create an account. Want to pay without an account? You can make a one-time payment without creating an account.
How do I pay my city of Temple bill online?
If you want to use the latest versions of Google Chrome or Firefox to get to the City of Temple’s online payment pages, you should. View and pay your monthly water utility bill. Pay City of Temple issued tickets and traffic fines. Apply for, review, and pay for building permits.
Does city of Temple water accept credit cards?
City Of Temple Water accepts credit cards, debit, and direct deposit. Click here to login. Want to make a new account? You can do that on the website for City Of Temple Water. Once you create the account, you can setup payment with credit, debit, or direct deposit.
How do I create a city of Temple water account?
If you already have an account, you just need to login to the City Of Temple Water site. City Of Temple Water accepts credit cards, debit, and direct deposit. Click here to login. Want to make a new account? You can do that on the website for City Of Temple Water.
How long does it take to start water service in Temple City?
Starting service generally takes just two business days. Click here to fill out a Start Service Form. You’ll need to stop your water service with City Of Temple Water when you move out of a Temple City home so you don’t keep getting bills. Simply fill out the following online form.
How do I Stop my Water service in Temple City?
Click here to fill out a Start Service Form. You’ll need to stop your water service with City Of Temple Water when you move out of a Temple City home so you don’t keep getting bills. Simply fill out the following online form. Stopping service normally takes just two business days. Click here to fill out a Stop Service Form.
