How To Pay Your Water Bill in Charlotte, NC: A Guide to Payment Options

Paying your water bill is an essential responsibility for all residents and businesses receiving Charlotte Water services. But with several payment channels available, it can get confusing determining the best method for your needs. This article will examine the various ways to pay a City of Charlotte water bill.

Online Payments

The most convenient approach for many customers involves using the online bill pay portal This allows you to

• Pay without fees or signup costs
• Setup autopay for recurring payments
• View billing history and payment confirmation
• Receive paperless e-bills
• Manage account details and profile

To start visit the Charlotte Water Bill Pay page and either login or register for an account. This links your profile to your Charlotte Water account number for seamless access.

Once registered, you can schedule one-time or recurring payments using bank account details The site also permits instant one-time payments via debit or credit card through Kubra EZ-Pay, the third party vendor, for a small transaction fee.

Benefits of Online Payments

Paying online provides many advantages:

• Avoid mailing checks or visiting offices
• Payment post same day if submitted before 5 PM
• Setup text/email reminders for due dates
• Store payment methods for easy repeat use
• Access 24/7 from any device

Overall, the online bill pay portal offers a fast and hassle-free way to take care of City of Charlotte water bills.

Pay By Phone

If you prefer talking to someone, Charlotte Water bill payments can be made by phone as well.

To pay by phone call:

• 704-336-7600
• 311

When prompted, you will need to provide your 10-digit account number and answer some identity confirmation questions.

Accepted payment methods over the phone include debit/credit cards, which incur Kubra EZ-Pay convenience fees, or bank account details for free ACH transfers.

Just like online payments, phone payments received before 5 PM reflect same day. The call takes about 5-10 minutes depending on any wait times.

Pay By Mail

Paying your City of Charlotte water bill by physical mail remains an option too.

To do this:

1. Include your payment stub from the water bill

2. Write check or money order payable to City of Charlotte

3. Mail to:

   City of Charlotte
   PO Box 1316
   Charlotte, NC 28201

Remember to account for 7-10 days of mailing and processing time before the payment posts. Late fees can apply if the payment arrives after the due date.

Many customers moving away from mailed checks due to potential delays and risk of lost mail. But it still works for some.

Pay In-Person

For those who prefer paying their bills in-person, you can visit one of the City’s authorized payment locations.

The main options include:

Government Center

• 600 E 4th Street
• Monday-Friday 8 AM – 5 PM
• Accepts cash, check, credit/debit

Drop Boxes

• 600 E 4th Street
• Check or money order only
• Include payment stub

Kubra Retail Locations

• CVS, Walgreens, 7-Eleven
• Cash payments only
• Provide account and ZIP code
• $1.49 convenience fee

Visit Kubra EZ-Pay for an updated locator map of retail locations.

Going to a physical location gives you peace of mind the payment was received. But be aware of potential wait times and cash-only policies at certain spots.

Assistance For Hardship

For Charlotte Water customers undergoing financial hardships, certain programs can provide aid like capped bills and flexible payment plans. Visit the Customer Assistance Program page to learn more about qualification and applying for utility financial help.

Choosing the Right Option

When deciding how to pay your Charlotte water bill, consider convenience, processing speed, fees and personal preferences.

Many customers choose auto-paying online to set and forget recurring payments. Others want in-person interactions or don’t mind mailing paper checks.

Review the above channels to determine the right fit for your needs when paying City of Charlotte water bills each month. Consistently on time payments help avoid any late fees or service disruptions.