If you live in the city of St Petersburg and receive utility services like water, sewer, trash, etc from the city, paying your utility bill on time each month is important. In this comprehensive guide, I’ll explain the different ways St. Pete utility customers can pay their bills, provide key details on utility rates and billing, and offer tips for managing your utility account.
Overview of Utility Billing in St. Petersburg
The city of St. Petersburg provides utility services including water, sewer, reclaimed water, trash/recycling pickup, and stormwater management. They bill residents monthly based on consumption, service charges, and other fees. Here’s what to know:
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Bills are issued monthly and typically due around the 20th of each month,
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The bill reflects prior month’s usage based on meter readings,
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Minimum monthly charge is $20+ just for service, even with zero usage.
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Rates for water usage are tiered from $2.24 up to $6.81 per 1000 gallons.
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Late fees apply if not paid on time. Service can be shut off for non-payment.
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Customers can pay online, by phone, by mail or in person.
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Paperless e-billing is available for free.
Ways to Pay Your St. Petersburg Utility Bill
The city offers several convenient payment options:
Pay Online
The easiest way to pay is through the city’s Click2Gov online payment system at stpete.org/billpay. You can pay by card or e-check with no fees.
To pay online:
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Go to stpete.org/billpay
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Enter your 15-digit account number exactly as on bill
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Enter your service address
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Select “Utility Account Payment” and follow prompts
You’ll receive an email confirmation for your records.
Pay by Phone
Call the automated IVR line at 727-893-7341 to pay by phone 24/7 using a card. A $2 convenience fee applies.
Pay by Mail
Mail a check or money order to:
City of St. Petersburg
PO Box 2842
St. Petersburg, FL 33731
Write your account number on the payment. Allow 5-7 days for delivery.
Pay in Person
Pay with cash, check or card at:
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Municipal Services Center – 1 4th St N
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Enoch Davis Center – 1111 18th Ave S
Check the city website for hours.
Setting Up Auto-Pay
For hassle-free payments, enroll in AutoBillPay when registering online. This automatically deducts your bill from a card or bank account monthly. You’ll still get a statement to review.
You can also schedule one-time future payments online.
Avoid Late Fees and Shut-Offs
To avoid extra fees and keep your utilities on:
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Pay your bill in full by the due date each month
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Contact the city immediately if you anticipate issues paying
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Sign up for paperless billing to ensure you get reminders
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Update your account if you move
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Monitor usage and check for leaks
Get Account Support
If you need help with your St. Petersburg utility account, contact customer service:
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Call 727-893-7341 Monday-Friday 8AM – 5PM
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Email [email protected]
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Visit stpete.org/utilities
The utility billing team can assist with payment plans, adjustments, service issues, account changes, and any other needs.
City of St. Petersburg Employee Recruitment | St. Pete, FL
FAQ
What is the phone number for St Pete water bill?
Plans for Payment: People who are having trouble paying their utility bill can call the Utility Customer Service Call Center at 727-893-7341 to set up a plan for payment. The Utility Customer Service Call Center is open 8 a. m. to 5 p. m. , Monday through Friday.
How do I cancel utilities in St. Petersburg?
Want to close my utility account? Call our customer service line at 727-893-7341 or come to our main office at 325 Central Avenue in downtown St. Petersburg.
How do I pay my Pinellas County utility bill?
One of the easiest ways is to pay your bill online using the button below. Electronic check payments submitted after 5 p. m. will post on your utilities account within two business days. To make a payment other than the amount shown, call Pinellas County Utilities at 727-464-4000.
How do I contact the city of St. Petersburg?
Can you pay a utility bill in St Petersburg?
Only checks or money orders are accepted in the drop box; no cash or overdue payments. The City of St. Because Hurricanes Helene and Milton had such a big effect, Petersburg has temporarily waived late fees, notice fees, and water meter lock-offs for people who haven’t paid their bills. This is in effect until December 31, 2024.
Does St Petersburg have a late fee waiver?
The City of St. Because Hurricanes Helene and Milton had such a big effect, Petersburg has temporarily waived late fees, notice fees, and water meter lock-offs for people who haven’t paid their bills. This is in effect until December 31, 2024. Learn more about this emergency waiver here .
What services does St Petersburg offer?
Residents of St. Petersburg can get a few important utility services from the city, such as: These services are run by the city’s Utility Accounts Division. On a monthly basis, residents receive a utility bill outlining the charges for that period. The total depends on factors like your water consumption and the base service fees.
Does St Petersburg have a water meter?
All customers within the City of St. Petersburg have their water use measured by a meter. Charges for the amount of water consumed are based on the consumption registered during a billing period. Meter readings may be estimated due to overgrown vegetation, unrestrained animals, locked gates, standing water, or other hazards.
What are St Petersburg’s after-hours hours?
The after-hours shift is from the hours of 5:00 p. m. to 9:00 p. m. , Monday through Friday. The City of St. Petersburg doesn’t want to cut off anyone’s utility services, but by law, they can be cut off if payment isn’t made by the date on the notice of termination and no other payment plans have been made.
What documentation does St Petersburg City Code section 27-6 require?
St. Along with leak adjustment requests, Petersburg City Code Section 27-6 says that supporting documents must be sent. These can be invoices for repair or installation from a plumber or contractor, as well as receipts showing proof of purchase or repair.
