Consumers Energy provides natural gas and electricity to millions of Michigan homes and businesses. If you’re a Consumers customer, you likely receive a monthly bill for your services. Paying your Consumers Energy bill on time each month ensures uninterrupted gas and electric service. This guide will explain the various ways to pay a Consumers Energy bill online by phone, in person, or by mail.
Consumers Energy Login and Profile
To access some online and automated phone payment options, you’ll first need to create an online profile with Consumers Energy. Here’s how:
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Visit the Consumers Energy website and click “Log In”
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Click “Create a Profile” if you don’t have an account
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Provide your account number, name, email, phone number
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Create a username and password
Once your profile is created, you can use your username and password to login and view your account. This also allows you to utilize the various online and phone payment methods.
Pay Your Consumers Bill Online
One of the fastest ways to pay your Consumers Energy bill is online through your account profile:
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Login to your Consumers Energy profile
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Select “View & Pay Bill” from the top menu
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Choose whether to pay the full balance or a custom amount
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Enter your payment information and submit
Online payments can be made with a credit card, debit card, checking account, Apple Pay, and Google Pay. You’ll receive an instant email confirmation when your payment is processed.
Pay by Phone
Consumers Energy offers an automated phone system for bill payments using your phone:
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Call 1-800-805-0490 and select the “Pay by Phone” option
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Enter your 10 digit account number and 4 digit PIN if you have one
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Follow prompts to make a payment using your preferred method
The automated phone system is available 24/7 so you can pay your bill at your convenience.
Pay by Mail
If you prefer to mail in payments, you can send a check or money order to:
Consumers Energy
PO Box 740309
Cincinnati, OH 45274-0309
Be sure to include your remittance stub or write your account number on the check or money order so your payment is properly credited. Allow 5-7 days for mail delivery time.
Pay at Authorized Payment Locations
Consumers Energy also accepts in person payments at a variety of retail stores and payment centers including:
- Meijer
- Walmart
- Kmart
- Ace Cash Express
- MoneyGram
Bring your bill with the scannable barcode to make an in person payment. Cash, checks, credit and debit cards are accepted.
Enroll in Automatic Monthly Payments
One of the easiest ways to pay your Consumers bill on time is to enroll in automatic monthly payments. This automatically deducts your bill amount from your bank account each month. To enroll:
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Login to your Consumers online profile
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Under Billing & Payments, select Payment Settings
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Choose Automatic Payments and enter your bank account information
This ensures your payment is made by the due date each month and avoids late fees. You can cancel auto payments at any time.
Get Account Alerts
Another way to stay on top of your Consumers Energy bill is to enable account alerts. You can choose to receive alerts for:
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Payment reminders when your bill is due
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Notification if your balance is past due
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Estimated meter read reminders
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Outage updates and restoration notices
Alerts help you stay informed about your account status and avoid any lapses in payment.
Assistance Paying Your Bill
If you are ever struggling financially and unable to pay your Consumers bill in full, contact them immediately about assistance programs:
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Budget plan spreads balances evenly across the year
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Matching payment program matches payments for struggling households
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State Emergency Relief Fund provides grants to cover utility bills
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Winter Protection Plan protects seniors and low income families from service shut offs
Avoid Late Fees and Disconnection
The key is paying your Consumers Energy electricity and natural gas bills in full and on time each month. This avoids penalty fees. If your account becomes too past due, you risk disconnection which incurs additional reconnection fees when service is restored.
Set reminders, enroll in autopay, or use online bill pay to ensure your Consumers account stays current. Maintaining prompt payment keeps your gas and electric service uninterrupted. Don’t let an unpaid utility bill leave you in the dark.
Energy Efficiency and Rebates
More Consumers Energy customers concerned after receiving bills they can’t pay
FAQ
How do I pay someone’s consumers energy bill?
Making a Payment Through Guest Pay: Go to our Guest Pay page and enter the information for the energy account that has the bill you want to pay. Then enter the appropriate payment method details. Or you can pay someone else’s bill by phone by calling 866-329-9593.
Where can I pay my consumers gas bill?
You can mail or go to any Consumers Gas Company office to pay your gas bill with cash, check, or money order. You can also drop off your payment at First Bank. When you pay in person or by mail, make sure the payment section of your bill is with your check or money order, or have it with you.
Why can’t I log into consumers energy?
Hint: Your User ID could be an email address or a username you created. Sign in again to try again, or click here to get your user ID sent to your email. Your account has been locked, please wait 30 minutes or use one of the options below. Your User ID or Password doesn’t match what we have on file.
What is paying bills electronically?
One digital service that lets businesses offer customers the chance to pay their bill online is online bill pay. With online bill pay, customers can pay the business directly from their bank account, credit card, or another method of payment.
How do I pay my electric bill at Consumers Energy?
Consumers Energy offers many payment options for members’ electric bills. See the options offered below. Consumers Energy offers several free payment options. If the bill pay service you’re using charges fees, you might want to call or email the co-op at 800-696-6552. See the information below for other payment methods.
Where can I pay my energy bill?
You can pay in person at authorized locations, including third-party payment locations and Consumers Energy payment offices. At one of our Consumers Energy payment office locations, you can pay with cash, a check, a money order, your checking or savings account, or a credit or debit card from Visa®, MasterCard®, or Discover®.
How do I use the consumer energy app?
Open the Mac App Store to buy and download apps. Manage your energy services seamlessly, anytime, anywhere with the Consumers Energy app. This intuitive app simplifies bill payments, outage reporting, and offers personalized alerts and settings. – Fast, Secure Bill Payments: Complete transactions quickly and securely.
Does consumers energy charge a transaction fee?
Consumers Energy does not benefit from this fee. Use web banking to pay with no transaction fee. Use the bill pay tool at your bank or credit union to set up automatic payments from your savings or checking account. To set up Consumers Energy as the payee, please use the following address:
How do I make a payment?
Log into or create your account to begin making easy payments. Make a one-time payment with a checking or savings account. Make a one-time card payment with a $2. 99 per transaction fee. Multiple payments are allowed. Each card payment must be $1,000 or less.
How do I set up automatic payments?
Use the bill pay tool at your bank or credit union to set up automatic payments from your checking or savings account. You can pay in person at authorized locations, such as third-party payment locations and Consumers Energy payment offices. To make Consumers Energy the payee, please use the following address:
