Paying Your Utility Bill Online with the City of Fort Smith

Living in Fort Smith, Arkansas means relying on city utilities like water, sewer, sanitation, and stormwater services. Paying these bills promptly ensures uninterrupted service. The City of Fort Smith offers convenient online bill payment to manage your account. In this guide, we’ll look at how to set up an online profile, make one-time or auto payments, check your balance, and more.

Getting Started with Online Account Access

To pay bills online, you first need to create an online account with the City of Fort Smith utility department. Here’s how:

• Go to https://www.fortsmithar.gov/resident-services/bill-pay and click “New users sign up here”.

• Enter your utility account number and an email address.

• Create a password and security questions

• Provide contact details like name, phone number, and mailing address.

• Agree to the terms of use.

Once your account is set up, you can sign in anytime to:

• View and download current and past statements
• Check your balance
• Make one-time payments
• Set up recurring autopay
• Update payment methods
• Access payment history
• Go paperless

Making One-Time Online Bill Payments

When your new statement generates, you can easily pay your utility bill online in a few quick steps:

• Sign in to your account and go to the payments page
• Select the account you want to pay (if you have multiple city utility accounts)
• Enter the amount due or choose a different payment amount
• Provide your credit/debit card or bank account information
• Review payment details and submit

The money will instantly deduct from your account. You’ll receive a confirmation email that your payment was processed.

Enrolling in Autopay for Automatic Payments

Manually paying bills every month can be a hassle. The City of Fort Smith lets you enroll in autopay to have utility bills paid automatically each cycle.

To set up recurring payments:

• Go to “My Profile” and click “AutoPay Accounts”
• Check the box next to the applicable utility accounts
• Enter your preferred card or bank account information
• Pick a payment date at least 3 days after your bill generation date
• Save your payment schedule

Now your bill will be paid automatically each month on the scheduled date. This prevents any late fees and service interruptions.

Checking Your Utility Account Balance

Wondering what your current balance is for Fort Smith utilities? When signed into your account, your dashboard displays your balance.

For more details:

• Go to “My Usage”

• Select the utility account you want to check

• Here you can see:

  • Previous statement balances

  • Payment amounts processed

  • Current balance

• Click into each statement to see service period, usage, charges

Regularly checking your balance ensures sufficient payments to avoid disruptions.

Other Online Account Features

In addition to online bill pay, your City of Fort Smith utility account lets you:

• Update account and contact information

• View usage history and patterns

• Opt in to paperless billing

• Set up bill reminders

• Report service issues or emergencies

• Learn about utility rates

• Read important service notices

• Contact customer support

Tips for Smooth Online Bill Pay

Paying Fort Smith utilities online is very convenient. Here are some tips for the best experience:

• Log in regularly to monitor your balance.

• Keep your payment information updated in the system.

• Sign up for autopay to ensure on-time payments.

• Go paperless to receive electronic statements only.

• Notify the utility department if your contact information changes.

• Reach out to customer service if any account issues arise.

Convenience and Control with Online Account Access

The City of Fort Smith provides user-friendly online access for monitoring and paying utility bills. By setting up autopay, you can ensure your accounts stay current each month. Take control of your city utilities by creating an online profile today!