The City of Amarillo provides water, sewer, sanitation, and other municipal services to residents and businesses located within the city limits. Customers receive monthly utility bills from the City that must be paid by the due date to avoid penalties. The City offers several ways to pay your Amarillo utility bill conveniently and on time.
Payment Options
The City of Amarillo Utility Billing department offers various payment methods:
-
Online – Pay at PayAMAorg using e-check or debit/credit card A $1.50 service fee applies to card payments.
-
Phone – Call 806-378-3030 to pay by card with a $150 fee. Or pay by e-check for $1 fee
-
Mail – Detach payment stub from bill and mail with check or money order to PO Box 100, Amarillo, TX 79105.
-
Drop Box – Place check or money order in a drop box at City Hall or other locations around town
-
In Person – Pay with cash, check or money order at City Hall Utility Billing department.
-
Auto Pay – Set up recurring payments to be automatically deducted from your bank account each month.
The City encourages customers to pay their utility bill by the due date to avoid late fees or service disruption. Allow enough time for mailed payments to be received and processed before the due date.
Paying Online at PayAMA.org
The easiest and most popular way for customers to pay their City of Amarillo utility bill is online through PayAMA.org. Here are some tips for paying online:
-
First-time users must create an account using their 10-digit utility account number and last name or business name.
-
Returning users can simply login to access their account.
-
Make one-time payments or set up recurring automated payments.
-
Pay by e-check from a bank account for $1 fee or by debit/credit card for $1.50 fee.
-
View bills online and opt-in to paperless billing to save money.
-
See payment history and monitor water usage.
-
Update account information and payment methods at any time.
Paying online is fast, secure, and allows 24/7 access to manage your utility account.
Paying by Mail, Drop Box, or In Person
If you prefer not to pay online, the City of Amarillo offers these other payment options:
-
Mail – Send your check or money order with the payment stub from your paper bill to the address printed on your statement. Allow 5-7 days for delivery and processing.
-
Drop Box – Place your payment in an authorized drop box at City Hall or other locations around town. Payments are collected daily.
-
In Person – Bring your payment to the Utility Billing department at City Hall during business hours. Cash, check, or money order accepted.
Be sure to pay well before the due date when sending payments by mail or using a drop box to ensure on-time delivery. Late fees apply to payments received after the due date.
Avoid Late Fees and Service Disruption
The City charges late fees if payment is not received by the due date printed on your bill. Late fees are 10% of the overdue balance.
If an account remains unpaid for two billing cycles, the City may disconnect water service until payment is made. There will also be a $30 fee to resume service during regular hours or $60 for after hours reconnection.
Avoid late fees and service interruption by paying your utility bill in full and on time every month. Consider enrolling in auto-pay or going paperless to ensure timely payment. Contact Utility Billing immediately if you expect difficulty paying on time.
Payment Extensions and Assistance
If you are struggling financially and unable to pay your utility bill by the due date, the City of Amarillo offers these options:
-
Payment Arrangements – Payment plans can be arranged for customers who cannot pay in full. Call Utility Billing to set up installments.
-
Payment Extensions – One 10-day due date extension may be allowed every 6 months if requested before the due date.
-
Leak Adjustments – You may qualify for an adjustment if high usage was caused by an accidental household leak. Documentation is required.
-
Utility Bill Average Payment Plan – Helps even out payments by basing the monthly bill amount on a 12-month average instead of actual usage.
Contact Utility Billing immediately if you anticipate difficulty paying your bill so arrangements can be made before service is affected. Programs are also available for seniors and low-income households struggling with utility bills.
Monitor Usage and Pay On Time
Customers can log in to PayAMA.org to view current and historical water usage and how much is owed each month. Monitoring your consumption patterns helps detect leaks and understand bills.
Paying your City of Amarillo utility bill on time every month avoids penalties and keeps your accounts in good standing. Setup reminders for due dates, enroll in auto-pay, and utilize the City’s convenient online and pay station options. Maintaining utility services benefits you and the entire community.
