At St. Joseph Hospital, we believe complexity and affordability shouldn’t be barriers to our patients’ ability to access they care they need when and where they need it. We encourage you to explore the information and resources we’ve made available here to gain better insight into our billing practices and financial assistance options, as well as ask questions or pay your bill quickly and easily.
For your convenience and peace of mind, you can pay your bill online, by phone, mail or in person at the facility where you received your services. If you are looking for the easiest option, we encourage you to use online bill pay as there several benefits, including:
If your Date of Service is prior to October 1, 2022, please contact our Customer Service team at (877) 727-9190 to make a payment.
If your Date of Service is on or after October 1, 2022, please contact our Customer Service team at (855) 275-9593 to make a payment.
To make life easier for our patients, we will automatically bill your health plan, including Medicare and Medicaid, on your behalf. If you have more than one health plan, St. Joseph Hospital will bill additional insurance carriers. Billing statements will be sent to patients on a timely basis.
Paying your medical bills can be confusing and stressful. St. Joseph Hospital aims to make the billing and payment process as simple and convenient as possible for patients. This article will provide an overview of the different ways you can pay your St. Joseph Hospital medical bills online, by phone, or in person.
Understanding Your St. Joseph Hospital Bill
After receiving medical treatment at St. Joseph Hospital, you will get a bill outlining the services you received and the associated charges. The bill may look complicated, but focus on these key sections:
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Patient information: Confirm this matches your name, address, and other details. Notify the billing office if anything is incorrect.
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Date(s) of service: The date(s) you received medical services.
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Description of services: A list of all services, tests, procedures, room fees, etc. that you were charged for.
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Charges The pre-insurance price of each service. This is what the hospital bills your insurance.
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Payments/adjustments: Any amounts paid or adjusted by your health insurance to date.
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Patient balance: This is the remaining amount you owe the hospital after insurance payments.
If you have questions or concerns about your bill, contact St. Joseph Hospital’s billing department right away.
Online Bill Pay
The easiest way to pay your St. Joseph Hospital bill is through the online payment portal. To pay online:
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Go to https://stjosephhospital.com/patients-visitors/billing-insurance/
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Click “Pay My Bill”.
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Select the account you want to pay.
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Enter your payment information and submit.
You can pay using a credit/debit card, checking account, HSA, or FSA account. The online system allows you to:
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View current and past statements
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Set up payment plans
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Pay multiple bills at once
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Receive bills electronically
Online payments are fast, simple, and secure. You get instant payment confirmation.
Paying by Phone
To pay your St. Joseph Hospital bill over the phone:
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Call (877) 727-9190
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Have your account number ready. This is on your billing statement.
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Inform the representative you wish to make a payment.
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Provide your payment information. You can pay with a card or electronic check.
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Take note of the confirmation number for your records.
Phone payments allow you to speak directly with a billing representative if you have any questions about your account. However, online payments are usually faster.
Paying by Mail
If you prefer, you can mail your payment to:
St. Joseph Hospital
Attn: Patient Accounts
172 Kinsley Street
Nashua, NH 03060
Make checks payable to “St. Joseph Hospital” and include your account number on the check memo line. Allow 7-10 business days for mailed payments to process. Paying online or by phone means quicker processing times.
In-Person Payments
You can pay your St. Joseph Hospital bill in-person at the hospital’s patient accounts office. Bring your billing statement and payment method. In-person payments allow you to:
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Pay with cash, check, or card
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Speak with a billing representative
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Get a printed receipt
However, this option requires traveling to the hospital. Online, phone, or mail payments can be done anywhere.
Payment Plans
If you cannot pay your full balance due, St. Joseph Hospital offers payment plans at no extra cost. Payment plans allow you to make smaller payments over time until your bill is paid in full. To set up a payment plan:
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Contact the billing department at (603) 578-5008. Inform them you want to discuss a payment plan.
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Provide information on your income, expenses, and desired payment amount/frequency.
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The billing representative will enter a customized payment plan based on what you can afford.
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You’ll get a confirmation letter outlining the terms of your new payment plan.
St. Joseph Hospital aims to create affordable payment plans for all patients, regardless of financial situation.
Financial Assistance
St. Joseph Hospital has a financial assistance program for patients who cannot afford their medical bills, even with a payment plan. This program provides discounts up to 100% based on your:
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Household size and income
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Financial resources
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Amount of medical expenses
To apply, request a financial assistance application from the billing office. Submit the completed form with income documentation. You will get a written decision on whether you qualify within 30 days.
Even if you have insurance, you may be eligible for financial assistance if your out-of-pocket medical costs are exceptionally high relative to your income. Apply to find out.
Use Multiple Payment Methods
You can utilize different payment methods for different bills. For example:
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Pay newer bills online as they arrive
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Set up a payment plan for large past-due balances
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Mail payments when you are short on time
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Pay in-person when you have cash or require assistance
Use the payment option best suited to each specific bill for optimal convenience.
Change Billing Information
If your mailing address changes, be sure to update your information by contacting the St. Joseph Hospital billing department. This ensures you receive statements quickly so bills can be paid on time.
Also update your insurance information with the billing office if you switch health plans. Your new insurance will need your current details to process claims properly.
Get Copies of Bills and Statements
Patients have a right to receive copies of their medical bills upon request. Contact billing to:
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Get copies of past statements
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Receive new statements electronically
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Access your billing information
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Share statements with a family member or other party responsible for payment
Avoid Third Party Billing Services
Some companies offer medical bill payment services for a fee. Avoid these, as St. Joseph Hospital provides payment options directly to patients at no extra cost. Pay your bills through the hospital to prevent unnecessary fees.
St. Joseph Hospital offers multiple ways to pay your medical bills conveniently, affordably, and securely. Pay online for quick processing or contact billing to set up personalized payment arrangements based on your needs. Use the right payment method for each bill to optimize simplicity and financial flexibility. Refer to your statements closely and update billing contact details when necessary.
Provider Based Billing Overview
As a department of St. Joseph Hospital, all of our affiliated physician practices, with the exception of St. Joseph Hospital Pediatrics, have transitioned to “Provider-Based Billing.” Due to Medicare regulation related to provider-based billing, patients will receive two bills per visit. One bill will be for physician/provider services and one will focus on facility-related charges.
Below is a list of Frequently Asked Questions which may be helpful:
PBB refers to the billing process rendered in a hospital department. This process takes place when the hospital owns space and employs physicians and other support personnel who are involved in your care.
Patients will continue to receive excellent quality care with their physician. Scheduling appointments tests and procedures will remain the same.
Due to federal Medicare regulations, you will receive two separate bills. One bill will focus on the care you receive from our providers and staff and the other will cover facility fees. Previously these charges were grouped together. Once Medicare has processed their portion for the charges, the balance will be submitted to a secondary payor, if you have one. If there is a balance, you will receive a bill this amount.
If you are a Medicare patient and have supplemental insurance, it is likely that you will not encounter additional out-of-pocket expenses. If you do not have supplemental insurance, there may be an additional cost to you.
Get Help with a Billing Issue or Question
We understand that medical bills can be confusing, and the cost of care can be overwhelming. We can help. Call our Patient Accounts department at (877) 727-9190 for assistance with the following:
- Getting help understanding your bill
- Establishing a payment plan
- Making a payment
- Updating or changing insurance information
Paying your bill with My St. Joseph’s
Does St Joseph’s Health offer online bill payment?
As an added convenience for our patients, St. Joseph’s Health is pleased to offer online bill payment. You can look over your account information, change your insurance information, and make quick and easy payments with just one click.
Does St Joseph’s Health Cover Hospital Medical Services?
All hospital medical services are covered by this policy. Should you have a question about your bill, please call our Billing Department at 315-448-5375 or ext. 8-5375 in house. Pay My Bill Online As an added convenience for our patients, St. Joseph’s Health is pleased to offer online bill payment.
How do I Pay my Chi Saint Joseph Health Bill online?
Welcome to CHI Saint Joseph Health online bill pay. If you have a computer that can connect to the Internet, you can pay your bill online from home or anywhere else. You can securely pay your bills online through a number of payment options. Pay your bill online through MyChart. Login to your MyChart account here.
When will I receive a billing statement from St Joseph Hospital?
Billing statements will be sent to patients on a timely basis. St. Joseph Hospital will send you a statement, following your insurance carrier payment notifying you of your obligation. If you have no insurance, a bill will be sent to you within a few days. Following the initial bill, you will receive monthly statements.
Does St Joseph Health offer Patient Financial Services?
At St. Joseph Health, we are dedicated to giving you a great medical experience and making it easy and safe for you to pay your bills. Between the hours of 8 a.m. and 5 p.m., our Patient Financial Services team is ready to answer your questions and give you dedicated, reliable service. m. -5 p. m. Monday through Friday.
How do I contact St Joseph Hospital?
We can help. Call our Patient Accounts department at (877) 727-9190 for assistance with the following: At St. Joseph Hospital, insurance is billed as a courtesy to the patient. The patient remains responsible for contacting their insurance carrier to ensure prompt payment of their accounts.
