At Martin County Water and Sanitation Districts, we are committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.
Looking for the most convenient way to pay your bill? We offer a wide variety of payment options to our customers. Simply choose the option that best suits your needs…Payment Options…
Paying your monthly water bill is an essential task for any resident or business in Martin County, Florida. The county provides water, sewer, and reclaimed water services to over 40,000 customers. Martin County Utility offers various convenient payment options to fit individual needs and preferences. Read on to learn the available methods for paying your Martin County utility bill.
Online Bill Pay
The easiest way for most customers to pay their Martin County water bill is online through the utility’s Online Bill Pay system. This free service allows you to
- View bill details and account balance
- Receive email notifications when new bills are ready
- Pay immediately with debit/credit card or bank account
- Set up automatic monthly payments
To get started, visit the Online Bill Pay site and click “Sign Up” to create an account. You’ll need your 10-digit account number from a recent bill. Once registered, you can manage payments for multiple utility accounts with one login. It’s quick, secure, and available 24/7.
Online Bill Pay also offers a simplified “QuickPay” option without enrollment for one-time payments. However recurring autopay requires full registration.
Pay by Phone
Call the Martin County Utility customer service line at (772) 221-1434 during business hours to pay your water bill over the phone. Representatives are available Monday-Friday from 8am-5pm.
To pay by phone, you’ll need:
- Account number or service address
- Debit/credit card number or checking account details
Phone payments get processed immediately. Just note that a third-party processing fee may apply to card payments.
Pay by Mail
Mail your water bill stub along with a check or money order payable to “Martin County Utility” to:
Martin County Utility
PO Box 9000
Stuart, FL 34995-9000
Do not mail cash. Allow 5-7 business days for mailed payments to process. Include your remittance stub and account number to ensure proper crediting.
Pay in Person
Visit the Martin County Utilities office at 3473 SE Willoughby Blvd in Stuart to pay your water bill in person. They accept cash, checks, or credit cards. No additional fees apply to in-person payments, regardless of method.
The utility office is open Monday-Friday from 8am-5pm for walk-in bill payments. You’ll need to provide your 10-digit account number or address. Payments made at the office get credited same-day.
Automatic Payments
For complete peace of mind, enroll in automatic monthly payments through Martin County’s Preauthorized Bank Payment Plan. This free service deducts your water bill from a checking account each month so it’s always paid on time without hassle.
To get started, download the Automatic Payment Authorization form, complete it, and mail to:
Martin County Utilities
PO Box 9000
Stuart, FL 34995-9000
Once set up, your bill will show “Do Not Pay” and the funds will automatically withdraw around the due date. It takes 4-6 weeks to establish automatic payments.
Payment Tips and Info
- Large sums may require government-issued ID at Western Union
- Contact customer service to update account or service information
- Past due bills require contacting customer service to avoid service interruption
- Check recent bills or the utility website for current rates
Paying your Martin County water bill through the utility’s secure Online Bill Pay system is the best option for most customers. However, alternative payment methods like phone, mail, or in-person accommodate different needs. Review all available payment choices to find the right solution for your household or business.
Frequently Asked Questions
Below are answers to some common questions about paying Martin County utility bills:
Can I pay with cash or money order?
Yes, you can pay with cash or money order in-person at the utility office or via Western Union. Cash cannot be accepted by mail or online.
What are the late fees?
Bills not paid by the due date incur a late fee of 1.5% of the unpaid balance. Shutoff may occur after 2 months of nonpayment.
When is my bill due?
Martin County utility bills are due on the 1st of each month. The net due date is typically 2-3 weeks after the bill generation date. Check your monthly bill for the exact due date.
Can I dispute a charge on my bill?
Yes, contact customer service if you believe there is an error on your bill. Some common issues are meter read mistakes, leaking pipes, or billing for an old service address.
What is the quickest way to pay?
Online Bill Pay and phone payments get credited to your account almost instantly. Mail and in-person take 1-2 business days to process.
How do I sign up for paperless billing?
Paperless billing is available through the Online Bill Pay system. Just select the “paperless billing” option when you enroll online.
Final Thoughts
Martin County provides professional water utility services to residents and businesses across the region. They make paying your monthly bill quick and easy through various online, phone, mail, or in-person options. Sign up for convenient automatic payments, or use Online BillPay for instant payments 24/7. Just remember that bills are due by the 1st of each month to avoid late fees. Contact customer service if you ever have questions or issues.
Residential Utility Exemption Changes
Declaration of Domicile for Purchase of Residential Utilities will be effective January 1, 2023
